MSE News: T-Mobile to hit pay monthly users with price hikes

honeygca

I cried when I read the letter they sent me. I am tied into a contract until February 2013.
How can they do this with no comebacks or get out clause for customers. Inflation is reality of all our lives yet majority of people's income will and has remained below inflation. if they have the right to increase their cost I should have the right to reject their service with no penalty.

pault123

whats the specific clause in tmob/orange contracts that allows them to do this?

Which networks are safe, that can I move to which dont have this written into contracts?


ps. i got the letter on Saturday, its more the principal i'm unhappy about. Out of contract fair enough, but in a 24 month contract :mad:

NittyGritty

pault123 wrote: »

whats the specific clause in tmob/orange contracts that allows them to do this?

clause 7.14 and 7.2.3.3

simax

pault123 wrote: »

whats the specific clause in tmob/orange contracts that allows them to do this?

Which networks are safe, that can I move to which dont have this written into contracts?


ps. i got the letter on Saturday, its more the principal i'm unhappy about. Out of contract fair enough, but in a 24 month contract :mad:

If you're not happy, then don't go on contract. AT ALL. Stick to PAYG.

And all the networks have this clause. It's about time people took responsibilty for their actions. You have the opportunity to read T+C's of each network online and in-store before you agree to anything, it's just that most can't be bothered.... and then we end up with people on forums throwing toys out of their prams when the network enforces one of their terms.

vuvuzela

honeygca wrote: »

I cried when I read the letter they sent me. I am tied into a contract until February 2013.
How can they do this with no comebacks or get out clause for customers. Inflation is reality of all our lives yet majority of people's income will and has remained below inflation. if they have the right to increase their cost I should have the right to reject their service with no penalty.

It is annoying but surely weeping is an over-reaction ? It's slightly over a pound extra on a £30/month contract. If this extra pound will affect you so badly then you really need to examine your finances in all other areas - try reading and posting on the Debt-free wannabee board on here.

GooliesOfFire

My contract with T-Mobile will end in August 2012, so not that bad. I've been with T-Mobile for 8 years now. I think it's a first time they increase my monthly charges mid term.
Whatever T&C, having prices increased mid term doesn't feel right, so I understand why people get so annoyed.

I hardly use my phone, so I think for me the best thing will be to switch to PAYG rather than go for another contract. I'm happy with my current phone (Galaxy S) I don't need to change it.

candy786

what is material detriment.......i mean does it mean if someone paying more than 3.7% cost from there original cost including discount to the new price is more than 3.7% isnt that material detriment of so many %.:undecided

oslingsby

Well I was on a £29.XX plan with them so iv decided to go unto the full monty plan as the prices are now about the same and I'm going to make sure I get my moneys worth out of their 'unlimited' internet and texts.

Just got myself a bulk text app for my BlackBerry that can send 10,000 texts in one go so ill set this up to go to my spare o2 sim overnight.

Checked with T-Mobile Live chat and I have a copy of the conversation and they claim their is no fair use policy on that plan for either text or web so lets see what they do to this lol.

corbyboy

Like many others I am having my contract price increased by T-Mobile. This is all part of the T&Cs so I don't have a problem with this.

My contract is currently a bargain £5 per month. I expected my new price to be £5.19 (3.7% increase).

But it seems my contract is actually £10 but with a £5 loyalty discount. They are going to apply the price increase to the £10. So my new contract cost will be £5.58.

The contract was never sold to me as a £10 contract with a £5 discount. I was offered a £5 contract. What's to stop them saying I am on a £100 contract with a £95 discount and putting the price increase on that?

Sure, I am only arguing over a few pennies but this does seem very unfair. I have been in touch with T-Mobile and they basically just said "that's how it is."

Anybody have any advice on what I can do? I don't want to cancel the contract as it's such good value, I just want a fair price increase.

simax

oslingsby wrote: »

Well I was on a £29.XX plan with them so iv decided to go unto the full monty plan as the prices are now about the same and I'm going to make sure I get my moneys worth out of their 'unlimited' internet and texts.

Just got myself a bulk text app for my BlackBerry that can send 10,000 texts in one go so ill set this up to go to my spare o2 sim overnight.

Checked with T-Mobile Live chat and I have a copy of the conversation and they claim their is no fair use policy on that plan for either text or web so lets see what they do to this lol.

..... and bring the service to a halt for everyone else in your area.

How childish.