MSE News: T-Mobile to hit pay monthly users with price hikes

[Deleted User]

N1AK wrote: »

For all the righteous indignation on here it's easy to forget that people chose to buy a contract phone from them (as did I) and did so with terms that specifically allow them to increase the price based on inflation. They are just doing exactly what they said they might do in the contract.

I'll double check my contract when I get home. I got a new phone/contract with them in November. Unless inflation between then and now has been 3.7% (equivalent to ~9% pa) then I can't see how they can claim it's an inflation based rise. How much inflation their was before I agreed to the contract is almost certainly irrelevant.

I bought my contract through mobiles.co.uk and got a very good deal at the time... can't say I ever read the contract though. Oh well, i guess they're finally clawing back some of that Quidco money Only 7 months left now for the contract

udydudy

Looks like they decided fully for me...first Orange now T-mobile, they have now surely lost 3 contracts with us. the extra they get is only £40 over the remainder of the contracts but now three is surely going to get my business as that way I can get a deal where I can have my revenge as EE has a deal with Hutchinson to use each others networks, so a Hongking/UK company will get my money and I still use EE network!! ha ha ha the french and germans can go suck their thumbs!!!

High time we brits start avoiding mainland european suppliers!!! Where our government now?? The labour govt sold us over to EU, hey tories do something substantial. Get out of the EU!!

Guys_Dad

udydudy wrote: »

........ as that way I can get a deal where I can have my revenge as EE has a deal with Hutchinson to use each others networks,


Price is what you pay. Value is what you get

Personally, I prefer a cool head when it comes to paying for a service. Revenge rather than an objective assessment of the best deal on offer?

Your signature seems to be very sensible, but I wonder if, after a couple of years with 3, you will still think that they are giving you value - not just in the amount you pay, but in service etc.

burnleymik

For the people in this thread who think a company can just pop anything into their terms and conditions and it be enforcable... you are wrong.

If you can prove their terms and conditions are unfair (i.e. too bias in their favour), you have every right to challenge them.

Unfortunately in this case it was decided that a rise not above inflation is a fair one and as such we have to suck it up.

I would certainly advise everyone to ring up and complain. I doubt it will get you anywhere, but it has to be worth it to give them hassle.

I know for a fact I won't be jumping into a contract again.

Guys_Dad

burnleymik wrote: »

For the people in this thread who think a company can just pop anything into their terms and conditions and it be enforcable... you are wrong.

If you can prove their terms and conditions are unfair (i.e. too bias in their favour), you have every right to challenge them.

Unfortunately in this case it was decided that a rise not above inflation is a fair one and as such we have to suck it up.

I would certainly advise everyone to ring up and complain. I doubt it will get you anywhere, but it has to be worth it to give them hassle. This case is a rerun of the Vodafone saga that dominated this forum a few months ago. Some people managed to get a reduction in their line rental from Voda. So it might be worth trying the same again here. However, you will NOT get them to overturn the increase.

I know for a fact I won't be jumping into a contract again. Now that is excellent sense and good advice to MSE members.

The object of all MSE members should be to save money as top priority - not some vague notions that any network will give a stuff if you move your contract to another network as they know that for every one leaving over this, another will quit another network and come to them for the same reason.

Buy your handset and get the minutes, texts and data you need at the lowest cost, subject to good reception of course.

That's how you win.

Topcat_2

Hi,
My letter stated an increase of 3.7%, and plan of £21.17 (EXTRA £0.75 per month).
My curent plan is £7.50 after loyalty discount.

Ive just called them now, and they have told me it will increase to £8.93, an increase of £1.43 - which to me is mad!

- how can the increase be higher than the £0.75 from pre-discount plan?
- be careful with this as i am very confused!

A_Flock_Of_Sheep

Once upon a time mobile phones did not exist. Period. Society has somehow been hoodwinked into thinking we can't survive without one.

Perhaps it is high time people just cancelled and dumped their handsets in the trash and went mobile free.

If everyone did this you could smugly watch all the mobile companies gradually fall to pieces.

Unfortunately, this will never happen all the while idiots still want the latest shiny toy.

Topcat_2

Topcat wrote: »

Hi,
My letter stated an increase of 3.7%, and plan of £21.17 (EXTRA £0.75 per month).
My curent plan is £7.50 after loyalty discount.

Ive just called them now, and they have told me it will increase to £8.93, an increase of £1.43 - which to me is mad!

- how can the increase be higher than the £0.75 from pre-discount plan?
- be careful with this as i am very confused!

ok
its now gone up 13% to £8.67 (price I pay).

take original plan (inc vat)
remove discount £12.50 inc vat
left with price I pay
= original + 13%.

Is this fair???

lvalnegri

I'm a customer since september 2011 and I believe it is not fair at all to consider in my case the annual RPI feb11-feb12 as a reference because I was not a customer in the period feb11-aug11, I guess the right measure for confrontation is the RPI sep11-feb12, which is only 0.8% (see ONS) and being the price rise much more than this I could cancel my contract with no penalty. The 7.2.3.3 clause in their T&C is very misleading and OFCOM should look seriously into it instead of having small talks with newspapers

CompBunny

I understand its in the contract and everything, not much we can do about it but...

...its tempting to ring them saying that my costs are increasing in every other area therefore I am changing my terms to reduce my monthly contract price by 3.7%.

I don't think they would be too happy either!