MSE News: T-Mobile to hit pay monthly users with price hikes

Former_MSE_Guy

MSE News: Orange to raise monthly mobile costs
This is the discussion thread for the following MSE News Story:

"The mobile phone giant will up the cost of monthly plans by 3.7% from 9 May, blaming "high inflation" for the revised contract terms..."

Read the full story:

T-Mobile to hit pay monthly users with price hikes

Singledad_2

I received my letter regarding this today, and was already looking to see if there was any exit clause I could use.

I still intent to complain and try and change tariff as I do not feel the tariff I am on now suits my needs.

premierfella

The only surprise in this announcement is that EE didn't raise the TMobile prices straight after they got the Orange price rise though customers.

Someone there is clearly switched on though as if they'd waited many more months the maximum rise they would have been able to implement would likely have been significantly lower than this 3.7%.

dobsoncrew

I do not care what is in the T&C's (or the small print in english) this is to boost their profits yet again. Once Orange got away with it all of the others will follow. I signed up on the 17th January. So If it said that they could increase the price by 200% they can, outragious.

badaz52

What worries me is how lax this country is on companies T&Cs. I mean yeah sure we don't read them and just sign when in reality we should read them BUT when you agree to pay them a set tariff price for 12/18/24 months it shouldn't be even possible for them to get away with having a clause saying they can put up rates so long as it's no more than inflation.

It seems that a company can insert any clause into its T&Cs whether fair or unfair.

End of the day I don't care why they need to put their prices up and as those of us earning over £21,000 have had our pay frozen as in no increases because of yearly inflation I don't see how they have the right to do it AND have the right to say it is not of material detriment to their customers. My pay isn't increasing but everything else is and thats OK? please....

Utterly disgusting.

Whats worse is I am with Orange on dolphin 35 now paying £36.50 a month, my letters of complaint have been ignored AND if you go to Orange's website for new customers it is nowhere near £36.50 a month HANG ON I thought they were being forced to increase because of rising business costs? new customers aren't getting the increase and Ofcom allow them to get away with this just because it says so in their T&Cs. T&Cs have to be in line with law and due to the nature of a mobile phone contract having a minimum term this increase plain and simply should not have been allowed.

When my contract is up I'm leaving Orange and going on a rolling monthly contract, yes It will probably mean I won't get a new handset every 12 months or so but who cares is it worth all of this?

Just another note, it isn't worth treating T-Mobile with any difference to how Orange dealt with the issue, they won't care.

Trunk_z

It's times like these that I am glad to have a 30day contract. I buy my phones second hand on eBay, and then have a SIM only, 30 day contract. If they do increase, then I can easily switch to another provider with very little hassle to myself. Their loss...

Attackthebanks

Pay as you go is starting to look like a good option again!

OneADay

Bro and me got t-mobile contracts, both ending in May woo hoo - bye bye t-mobile.

[Deleted User]

Bit harsh now they tie people down with 2 year contracts. You should have some form of immunity at the start of your contract from price changes.

OneADay

ringo_24601 wrote: »

Bit harsh now they tie people down with 2 year contracts. You should have some form of immunity at the start of your contract from price changes.

Could ask the t-mobile customer service person for a clear and concise breakdown of how the t-mobile running costs have increased by 3.7%. Simply put they could pluck any figure out of the air, the onus should be on them to prove it in details I think. If they can't do that, they should cancel the contract. But that is just me opinion.

Actually it will cost them now for all the irate customers ringing them up to complain!

N1AK

ringo_24601 wrote: »

Bit harsh now they tie people down with 2 year contracts. You should have some form of immunity at the start of your contract from price changes.

For all the righteous indignation on here it's easy to forget that people chose to buy a contract phone from them (as did I) and did so with terms that specifically allow them to increase the price based on inflation. They are just doing exactly what they said they might do in the contract.

I'll double check my contract when I get home. I got a new phone/contract with them in November. Unless inflation between then and now has been 3.7% (equivalent to ~9% pa) then I can't see how they can claim it's an inflation based rise. How much inflation their was before I agreed to the contract is almost certainly irrelevant.