Utility Warehouse (Telecom Plus) Discussion

AvengerSeawolf

Cardew wrote: »

However there are plenty of people who have posted on this, and other forums, about the poor service they have received from UW

Is this really the case though?

I admit that I only visit this particular part of the board, but in my opinion in the 3 months or so that I have been here, very few are posting about poor service. Perhaps this was so at the start of this thread in 2005 (?) but it certainly doesn't seem to be the case now. In fact, the most recent one who was complaining (werdna?) simply hadn't been paying his bill!

NigeWick

espresso wrote: »

You keep saying this time and time again, so why don't you "show us your actual usage, current supplier and tariff in order for us to see if you are saving money as you say" and also show how much you need to spend on the UW cashback card to counteract the higher UW prices?

I showed my numbers ages ago. A person's pre payment card spend to get their best deal will depend on their usage and obviously it may still not be enough for some folk. Since I produced my figures, Utility Warehouse reduced their prices by about 2% and as a result of Carmine recommending the Sainsbury's own label products, I am spending more there which is making my personal money saving even better. I recommend Sainsbury's bran flakes as I think they are every bit as good as Kellogg's offering. What works for me may not work for you and I am happy that you get best value for you in your circumstances. What I can't get to grips with is some people's consistent efforts to denigrate a company that may not satisfy their wants, but does and will satisfy the requirements of many others. Utility Warehouse is in business to make money, let's make no bones about that. However, they have come up with a strategy that allows them to make a healthy profit while allowing many people to actually pay the least for their utilities even though the "bare price" may not be the actual cheapest.

jimexbox

Nige, do you think I'm telling fibs? Go on be honest....

Cardew

NigeWick wrote: »

That's not what you have used to date though, is it? I am interested in seeing your actual usage, current provider and tariff. This will tell us what you are doing now. You can project as many figures into the future and prices may go up or down making those projections completely useless. We have been over the "trust" issue before. I do not trust projections or averages because they are not going to be accurate for others. You claim to be saving money, that's great, I am happy for you. Show us exactly how by producing the actual numbers.

I am fed up with your prevarication on this subject. Are you going to show us your actual usage, current provider and tariff, or not? A simple no, or, a yes with the information will do.

I am an Independent Distributor with Utility Warehouse and the views I express may not be shared by the company.

At the risk of stepping into a private argument, can you not understand his reluctance to give full details.

Any detail he does give will be poured over by the UW champion Carmine(and others) who will go into diversionary overdrive to deflect attention away from the fact that he pays 19%? less than he would with UW.

In fact I would have thought you would not want details as he apparently is not as badly off as the average customer, who according to Which(much loved by UW!) can get their utilities even cheaper;)

However I have an offer for you. I have often stated I pay £812 pa less for my gas and electricity with BG than I would with UW.

If I were not on a fixed tariff, I could get my utilities £516 cheaper than UW.

Now would you care to challenge my statements?

NigeWick

Cardew wrote: »

The thrust of my criticism has always been the very high prices for gas and electricty and the selling tactics designed to obscure that fact.

But, you have seen how Carmine and I pay less money out to Utility Warehouse than we would to any other company. In the past you have actually admitted that the pre payment card can produce results if used effectively. Therefore it follows that Utility Warehouse can work out the best deal for those who are prepared to accept the "restrictions" involved. As far as I am concerned, those restrictions are no problem because they are an excellent fit with my requirements and lifestyle. Obviously they do not suit you and as long as you are happy with whatever deal with any other company that fits your wants, that is fine by me.

Cardew

NigeWick wrote: »

Since I produced my figures, Utility Warehouse reduced their prices by about 2%.

Have you not forgotten that many of the others reduced their prices by far more? and in any case that 2% was not across the board, Some according to a UW salesman did not get any reduction.

We were promised that the delayed announcement of UW's price cut would bring great news for customers.

Even the UW champion had to concede that the price reduction was a little disappointing!!!

fullstop

Cardew wrote: »

janninew,

Nobody would disagree with your decision, as has been said several time.

You are prepared to pay extra for the good service you have been given.

The image is being carefully fostered on this thread is that UW service is excellent, and genuine input from people like yourself help give that impression.

However there are plenty of people who have posted on this, and other forums, about the poor service they have received from UW

Who is correct? Certainly I don't know.

The thrust of my criticism has always been the very high prices for gas and electricty and the selling tactics designed to obscure that fact.

I would have thought a mixture of both, ANY company can not keep all of it's customers happy, so you will always get some people who receive a poor service.and some who are content with the service they receive.

NigeWick

Cardew wrote: »

At the risk of stepping into a private argument, can you not understand his reluctance to give full details.

Nope. Projections are just like predicting the lottery numbers. Actual figures give accuracy. If he is not making the savings now, all he has to do is admit it and we can move on. If he is looking to save money in the future and has found a way to do it, excellent. I do not have his needs and can accept that he does not want to be involved with the same company that I am using. But, it does not follow that just because he will save money by his method does not mean that other people can not save money by using my method.

Your gas usage must be huge, and, as you do not use any way of offsetting cost I presume that it is the best deal you could find. I am not bothered. What bothers me is your assertion that everybody can get a better deal than they can with Utility Warehouse and that is obviously just not true. As I keep saying, Utility Warehouse may not be right for everybody, but, there are a lot of people who can benefit by being a customer.

I am an Independent Distributor with Utility Warehouse and the views I express may not be shared by the company.

janninew

Cardew wrote: »

janninew,

Nobody would disagree with your decision, as has been said several time.

You are prepared to pay extra for the good service you have been given.

The image is being carefully fostered on this thread is that UW service is excellent, and genuine input from people like yourself help give that impression.

However there are plenty of people who have posted on this, and other forums, about the poor service they have received from UW

Who is correct? Certainly I don't know.

The thrust of my criticism has always been the very high prices for gas and electricty and the selling tactics designed to obscure that fact.

I don't recall seeing any negative comments recently regarding CS on this forum regarding UW, maybe this was earlier on? I don't doubt for a minute that some people will have suffered bad CS from UW, I can honestly say I have not. It seems sometimes though that the larger the company the poorer the CS, obviously not always the case, but it does seem to be what I've experienced.

As to who is correct, I don't believe anybody is! We have all had our own experiences, I was just wanting new readers to see my justification for paying a little more for my gas/electricity!

NigeWick

Cardew wrote: »

Even the UW champion had to concede that the price reduction was a little disappointing!!!

I have been disappointed before and no doubt shall be again!