Utility Warehouse (Telecom Plus) Discussion

keggs

Quentin wrote: »

Another misleading claim from a uw rep. The £3 mentioned as the cost for this benefit is just not true.

And they don't "pay your utility bills for 6 months" if you are eligible. They will just pay a maximum £150 of your utility bills for each of the 6 months, and only if you get your utilities from the uw. (The extra cost of taking your utilities from the uw instead of the cheapest supplier needs to be taken into account)

To get the redundancy cover you need to first qualify and must have been a "gold" member of the uw "club" for a minimum of 6 months, (at least £18 for the cover, not £3), during which time you must also have at least one service from them. (cost not known, but probably could get it cheaper elsewhere!). And your account must have been run impeccably and all payments be up to date.

Amongst many other get out clauses, you don't get it if you are made redundant but are getting payment in lieu of notice, you didn't work in a full time job or you changed employers during the 6 months prior to being made redundant.

And after making a claim, you must be in work for at least 12 months continuously before being eligible for another.

So what Quentin. Sounds like good business sense to me. My main business is a dance teacher. Following your argument I've misled everyone because I haven't gone into the fine details of what sort of dancing I teacher and whether I'm qualified to do so in first place or whether I have public liability insurance etc

Benefits of membership are just that. Full details of what you get for each level of membership are clearly set out in the UW benefits booklet every member gets.

You attack the new card on the basis that there might be a problem for people if they use it. There's a risk with everything in life Quentin. But this as so eloquently point out is actually mentioned so they haven't misled anyone. If this is a problem for people then they won't use it.

You presume too much what you think people want. If people have got anything about them they will make that decision for themselves.Theyneither ask or need your help.

Regards
Steve
(UW Distributors & customer)

1carminestocky

Quentin wrote: »

Another misleading claim from a uw rep. The £3 mentioned as the cost for this benefit is just not true.

And they don't "pay your utility bills for 6 months" if you are eligible. They will just pay a maximum £150 of your utility bills for each of the 6 months, and only if you get your utilities from the uw. (The extra cost of taking your utilities from the uw instead of the cheapest supplier needs to be taken into account)

To get the redundancy cover you need to first qualify and must have been a "gold" member of the uw "club" for a minimum of 6 months, (at least £18 for the cover, not £3), during which time you must also have at least one service from them. (cost not known, but probably could get it cheaper elsewhere!). And your account must have been run impeccably and all payments be up to date.

Amongst many other get out clauses, you don't get it if you are made redundant but are getting payment in lieu of notice, you didn't work in a full time job or you changed employers during the 6 months prior to being made redundant.

And after making a claim, you must be in work for at least 12 months continuously before being eligible for another.

:rotfl:Quentin, what exactly is wrong wrong with these conditions? Seriously, your hatred for this company is bordering on absurd/worrying. Do you genuinely believe you can get redundancy protection with ANY company with absolutely NO T&Cs involved? Even taking into account the T&Cs, these days £36 per year is a billy bargain. Give it up, man, it's getting silly (plus the research must be taking up a ridiculous amount of your working day)

Quentin

Choc wrote: »

Carmine, £29.99 p/m + £1.76 - £3 MEMBERSHIP!!! 2 Year contract.

You once again "conveniently" forget to tell us the full truth when answering questions about your company. (Despite carmine helpfully giving you a hint in his so called "question" which was "What's the total cost for laptop broadband per month? Including anything else you have to order")

In fact to get this "free" laptop, you must apply for and take at least one energy service (gas or electricity) at the same time as you apply for the laptop/broadband.

And the £1.76 - £3 membership is of course every month, making the cost at least £31.75 p/m, rather than the "£29.99 p/m" you quote!

keggs

Again Quentin - so what? The UW are in business to make money as all businesses are. They believe they can do this by offering something that others aren't offering. Hundreds and thousands of people have taken up the offer. Many decided it wasn't for them. Many think it is a worthwhile investment. Carmine is right - your all consuming hatred is bordering on the neurotic. And I am talking accurately here as I am also a graduate psychologist as well as a dance teacher.

Incidentally Carmine's beat me in his previous comment. I was only thinking about it whilst I was on the way to my bank.

Regards
Steve

Quentin

keggs wrote: »

Again Quentin - so what? The UW are in business to make money as all businesses are.

No doubt.

But when a rep comes here to answer a specific question (in this case asking what else you have to order to get the deal), then we have the right to expect the answer to be truthful, and not miss out something so relevant (and expensive) that apart from paying the cost of the service we do have to also order at least one energy service.

That's just deliberately misleading, no more no less. (And why do you answer on behalf of your colleague - or are you using different log ins? Not unknown for uw reps in this thread)

keggs

Hi Quentin

I answer for no one but myself. I'm not sure who you are referring to in the first part of your comment. If it is Carmine then he has answered previously why he comes on this forum. I have no reason to doubt what he says. If it is Choc he asked Carmine a specific question on another matter.

Incidentally he didn't mislead anyone. This is what he said. "£29.99 p/m + £1.76 - £3 MEMBERSHIP!!! 2 Year contract."

You don't have to take an energy service but if you don't then the cost is a little more than that stated. It's all in the bumph if people want to read it. Your definition od misleading is in itself rather misleading I think.

Regards
Steve

Quentin

keggs wrote: »

You don't have to take an energy service but if you don't then the cost is a little more than that stated. It's all in the bumph if people want to read it.

You ought to read the "bumph" before coming onto this thread in your official capacity as a uw rep and repeating the misleading info already given.

This is from the "bumph" (ts + cs):

Connection to BroadCall Laptop for new customers is subject to you
simultaneously applying to take at least one energy service from the Utility

Warehouse.

keggs

Yes you are right Quentin. However in the bumph I have (unless the form I have is different) also says " and that a surcharge of £3 per month will be added to my bill in the event that on the date I do not have at least one live energy service being supplied by the Utility Warehouse."

If this is still the case in the T&Cs it is clearly stated for all to see. People make up their own mind. They are not being misled whatsoever.

I repeat what I have always said on this forum (and I'm not going to get into another ridiculous argument about it) it is up to people to make up their minds own whether joining UW is a good idea or not.

You can debunk them as much as you like Quentin. So can others here but that fact is is a fact. No one forces people to join. No one forces them to stay. Except for one service there are no contracts. people are free to come and go as they please. With the rapid growth in both customer and distributors joining the company many people are joining. Many will subsequently leave but the general trend is upwards.

Your antipathy carries no weight except with like-minded people. But I would suggest they are in a minority.

Regards
Steve

NigeWick

Cardew wrote: »

Now nobody could possibly argue that with the sales structure of UW there are a great many distributors, and their families, who have a huge vested interest in voting for UW. Indeed a good result can materially affect their income – a powerful incentive!

I am still a distributor for UW and WHICH member. I was never approached to vote in the survey by UW and in fact did not. People have to be WHICH members to vote and I suspect that as *I* was not approached to vote, it was not rigged.

Quentin

keggs wrote: »

in the bumph I have (unless the form I have is different) also says " and that a surcharge of £3 per month will be added to my bill in the event that on the date I do not have at least one live energy service being supplied by the Utility Warehouse."

Whatever your form says, it is clearly not intended for new customers.

New customers applying for a new laptop deal couldn't possibly have a "live" energy service being supplied by the uw.

An application for new broadband takes around 10 days to complete - an energy switch can take 10 weeks!

The ts + cs (as I already quoted) require new customers to "simultaneously" apply for an energy service along with the broadband.