Utility Warehouse (Telecom Plus) Discussion

Cardew

khatima wrote: »

Ok I haven't got the will or the life expectancy of another 85 years to wade through this entire thread so can I ask a few questions about UW?
1) Is their electricity considered expensive? I have been going through my Dad's bills and he is paying a whopping £131/month for a 4 bed house. To me this sounds excessive? I don't pay anything like that amount for a 2 bed house with a different firm so I was just checking.
2) Their customer service for their broadband leaves alot to be desired. While staying with my parents, we got wireless set up. First got faulty router which I had to diagnose, then after they replaced it, I now get "little or no connectivity" and despite hour long phone calls with Bangladesh, all they ever come back with is "there must be soething wrong with your laptop!" having changed every setting going. Fortunately i have a computer guy who although hard to get hold of sorts its out over the phone in minutes. But I understood this service was all part of the "package"?
Any comments, gratefully received!

Their electricty is undoubtedly very expensive.

The £131 a month - as with any Direct Debit with any company - is not a reliable indicator of the cost of electricity. It could be high because it is paying off a debit balance, or low as a credit balance had built up! or simply set at the wrong level.

1carminestocky

Of course, ringing Bangladesh to talk about UW broadband could also prove expensive.

DMD_3

Plushchris wrote: »

No you dont.

Can you please inform me where I was mistaken in order that I may apologise for my error

Quentin

1) You break the site rules by using the forum just to post promotional uw spam.

2) You mislead with your list of retailers.

Maz

Quentin wrote: »

1) You break the site rules by using the forum just to post promotional uw spam.

2) You mislead with your list of retailers.

Quote? So that if there is anything wrong it can be put right. I'm sure that would be appreciated.


UW rep etc

1carminestocky

Are we going to get the link for Quentin's UW-beating cashback card or what? We've only been waiting 9 months now. Does it actually exist? Does Quentin actually exist or is he a leading 100% cashback site spambot? Why don't the detractors who have admitted they never use cashback cards for their retail shopping (Cardew and jimexbox) ask Quentin for details? Do they know it doesn't exist? I think we should be told...

Quentin

Maz wrote: »

Quote? So that if there is anything wrong it can be put right. I'm sure that would be appreciated.


UW rep etc

Can't as the offending post has already been removed.

DMD_3

Quentin wrote: »

1) You break the site rules by using the forum just to post promotional uw spam.

2) You mislead with your list of retailers.

I was merely stating how the card can be used, more than just Sainburys as has been referred to many times times here. My question to Plushchris as to where I was mistaken still stands. Is this not a money saving website, would the users like to know where they can obtain relevant discounts. I have not promoted my own UW website, just looking to inform the readers of the thread.

Maz

Quentin wrote: »

Can't as the offending post has already been removed.

Well, as you are so sure of its content, surely you could let us know?

DMD_3

Quentin wrote: »

It clearly broke the rules, otherwise it would not have been deleted.

And it was misleading.

Are you referring to my post about the stores that cashback on the UW bill is available