Utility Warehouse (Telecom Plus) Discussion

vinnyph

SwanJon wrote: »

Bait and switch again, I see.

You never mentioned OCD or anything like it. You mentioned expecting a different result to the previous one. Can you back up your original comment with changing what you said? Back it up or back down.

Your comments don't make sense Swanjon.

khatima

Ok I haven't got the will or the life expectancy of another 85 years to wade through this entire thread so can I ask a few questions about UW?
1) Is their electricity considered expensive? I have been going through my Dad's bills and he is paying a whopping £131/month for a 4 bed house. To me this sounds excessive? I don't pay anything like that amount for a 2 bed house with a different firm so I was just checking.
2) Their customer service for their broadband leaves alot to be desired. While staying with my parents, we got wireless set up. First got faulty router which I had to diagnose, then after they replaced it, I now get "little or no connectivity" and despite hour long phone calls with Bangladesh, all they ever come back with is "there must be soething wrong with your laptop!" having changed every setting going. Fortunately i have a computer guy who although hard to get hold of sorts its out over the phone in minutes. But I understood this service was all part of the "package"?
Any comments, gratefully received!

1carminestocky

Perelandra wrote: »

Probably yes- in that I don't know of any way to meet Carmine's exact requirements (including a monthly paper bill to exact readings).

If his requirements were relaxed, then it would be cheaper to get his products cheaper by mixxing and matching (switching the gas and elec to a cheaper tariff, but continuing to use his cashback card against his telephone/broadband)- however, since this doesn't meet Carmine's service requirements, then it doesn't really "work".

Me, I'm easy on service- I don't value it. So to minimise my costs, ideally I'd be mixxing and matching. I'd be getting negative bills this way, but getting my energy a bit cheaper than I would through UW. I need to have a word with my landlord. :T

OK, I'll relax . But who would pay for my calls? I genuinely wouldn't want to.

Quentin

janninew wrote: »

I like the way they conduct business and i'm sticking with it.

Nothing wrong in you doing that.

But equally you should accept that many others don't like their methods (pretending to be lost/pretending to need help over problems at work/using their friends & family/majoring on the worthless guarantee/posting misleading claims here and across the net via their advertising/posting personal abuse here/their supposed "senior" rep's childish sigs on here/parking their car the Keggs way/etc).

On the net there is even a rep who has posted a video about how he realised things had gone too far when his friends quickly went the other way when they saw him coming for fear of getting more uw propaganda:

http://www.youtube.com/watch?v=zBCRZ0eZ-D4

SwanJon

vinnyph wrote: »

Your comments don't make sense Swanjon.

Funny, I often feel the same way about yours.

I take it you no longer believe that doing the same thing but expecting a different response is madness then?
Thank you.

Perelandra

1carminestocky wrote: »

OK, I'll relax . But who would pay for my calls? I genuinely wouldn't want to.

By the sounds of it, I wouldn't either.

If you were to stop taking gas and elec from UW (switching to a different supplier), but continued to take the rest of your package from them, what's the £ impact on your other services? Do you lose an "all-inclusive" calls part?

1carminestocky

khatima wrote: »

Ok I haven't got the will or the life expectancy of another 85 years to wade through this entire thread so can I ask a few questions about UW?
1) Is their electricity considered expensive? I have been going through my Dad's bills and he is paying a whopping £131/month for a 4 bed house. To me this sounds excessive? I don't pay anything like that amount for a 2 bed house with a different firm so I was just checking.
2) Their customer service for their broadband leaves alot to be desired. While staying with my parents, we got wireless set up. First got faulty router which I had to diagnose, then after they replaced it, I now get "little or no connectivity" and despite hour long phone calls with Bangladesh, all they ever come back with is "there must be soething wrong with your laptop!" having changed every setting going. Fortunately i have a computer guy who although hard to get hold of sorts its out over the phone in minutes. But I understood this service was all part of the "package"?
Any comments, gratefully received!

1carminestocky

Perelandra wrote: »

By the sounds of it, I wouldn't either.

If you were to stop taking gas and elec from UW (switching to a different supplier), but continued to take the rest of your package from them, what's the £ impact on your other services? Do you lose an "all-inclusive" calls part?

I would get weekend only inclusive calls.

Quentin

khatima wrote: »

Ok I haven't got the will or the life expectancy of another 85 years to wade through this entire thread so can I ask a few questions about UW?
1) Is their electricity considered expensive? I have been going through my Dad's bills and he is paying a whopping £131/month for a 4 bed house. To me this sounds excessive? I don't pay anything like that amount for a 2 bed house with a different firm so I was just checking.
2) Their customer service for their broadband leaves alot to be desired. While staying with my parents, we got wireless set up. First got faulty router which I had to diagnose, then after they replaced it, I now get "little or no connectivity" and despite hour long phone calls with Bangladesh, all they ever come back with is "there must be soething wrong with your laptop!" having changed every setting going. Fortunately i have a computer guy who although hard to get hold of sorts its out over the phone in minutes. But I understood this service was all part of the "package"?
Any comments, gratefully received!

Their electricity is very expensive. On top of the tariff charge they charge an extra monthly membership fee (no-one knows what that is for!) which makes it difficult to compare their actual tariff cost with others.

Input the data into a comparison site to see how expensive it is.

janninew

Quentin wrote: »

Nothing wrong in you doing that.

But equally you should accept that many others don't like their methods (pretending to be lost/pretending to need help over problems at work/using their friends & family/majoring on the worthless guarantee/posting misleading claims here and across the net via their advertising/posting personal abuse here/parking their car the Keggs way/etc).

On the net there is even a rep who has posted a video about how he realised things had gone too far when his friends quickly went the other way when they saw him coming for fear of getting more uw propaganda:

http://www.youtube.com/watch?v=zBCRZ0eZ-D4

I do accept that not all people are happy with how UW conduct business. All I have done is give my own opinion as a customer of 7 years, I believe that people who read this thread are entitled to hear what my experiences have been with UW. I have always said that people who are thinking of changing or are considering using UW to do research and decide for themselves. I believe there is more than enough information out there to help them decide, I don't think you even need to speak to a salesperson from either UW, BG or anybody else to make a decision.