Utility Warehouse (Telecom Plus) Discussion

Cardew

arteta1878 wrote: »

1. My findings have been that the gas and electricity are higher for some and not for others! one of my friends would have saved 200 a year on his gas tariff,


Quentin, there are dearer tariffs and there are cheaper tariffs, and if it comes out dearer it's simple, the customer would not sign up, and I would not sign them up.

You might be surprised to hear this....and wait for this, it may shock you! I have actually found lots of customers that were paying more for their gas and electric than they would have been doing from UW, even with the membership fee it still worked out cheaper, so they switched! Shock horror! :rolleyes:

Once you manage to get your head round that, we might be able to move this on.

But in summary, and I will keep it simple for you....

Just to keep it on prices:

1. Could you please give the figures for the £200 a year saving on gas. - using kWh prices and consumption. Not their monthly payments.

2. Whilst I suspect it is possible to have found some people paying more for their gas and elctricity than UW would charge.- although that will be very hard as UW always have amongst the very highest prices in UK(look at the comparison websites) - it is a racing certainty that they would save far more if the switched to other companies rather than UW.

Could you give some examples please. Obviously you need to include all the discounts that other companies give fot dual fuel - Direct Debit etc.

As said above, can we please keep it to gas and electricty prices in support of the statements you made.

Quentin

arteta1878 wrote: »

Shall we go on all the other energy suppliers forums now and post complaints about them? just for the sake of balance!

The other suppliers don't come here and tell us if we sign up to them using a cashback switching site we won't get any service as your uw colleague has done!

arteta1878

Cardew wrote: »

Just to keep it on prices:

1. Could you please give the figures for the £200 a year saving on gas. - using kWh prices and consumption. Not their monthly payments.

2. Whilst I suspect it is possible to have found some people paying more for their gas and elctricity than UW would charge.- although that will be very hard as UW always have amongst the very highest prices in UK(look at the comparison websites) - it is a racing certainty that they would save far more if the switched to other companies rather than UW.

Could you give some examples please. Obviously you need to include all the discounts that other companies give fot dual fuel - Direct Debit etc.

As said above, can we please keep it to gas and electricty prices in support of the statements you made.

I work out the costs with the customer there and then, I do not take a copy of everybody's bill with me unfortunately. So as it was 2 months ago, without going back and asking the customer for a copy of his bill again I am unable to do this right now, sorry.
I cannot be 100% accurate off the top of my head as to what his rates were, but all I can say is he was a British Gas customer, is very money conscious and would not have switched unless I could have proved to him there and then it was cheaper.

And that is not a bluff before anybody suggets it is. I have already stated that we were dearer for his electricity so that kind of negates me even being slightly mis-leading IMO.

Also in the interest of balance, I found that a member of my family who was also a British Gas customer was not saving a penny when we worked out the consumption for energy used, hence him not switching.

the only bill I have handy now is a business one, where the customer was making substantial savings by switching his electricity, happy to put that up!

1carminestocky

keggs wrote: »

Good answer Arteta. Should have thought of that one myself a long time ago.

Quentin must be getting rattled if he's returned to attack me knowing I have no interest in answering his piffle.

Best wishes
Steve
UW Distributor & Very Happy Customer

ps Good luck to you Arteta1878 - Quentin, I think has met his match.

He'll just put Arteta1878 on ignore, though.

Mike_by_the_Sea

Quentin wrote: »

So uw members who sign up via a cashback site don't get the service you bang on about?

And won't even get given the martini presentation?

Anyway, weren't we told in one of the previous answers given that a rogue uw rep is doing the cashback deal via a cashback site. Wouldn't he want to help in a customer's hour of need (as well as encourage them to take out multiple utilities and give them their friend's names and addresses so they can be called on)?

And see DaveW007's experience of the uw "priceless" service:

http://forums.moneysavingexpert.com/showthread.html?t=1437965

Very clever Quentin (that is sarcastic, before you cut and paste the bits you fancy):D

As you well know, the service I am referring to is the personal service provided by a distributor to their customers.

Also, as you know, Nigel did try and help Dave and at the end of the day there will always be challenges.

Mike xx

Cardew

arteta1878 wrote: »

I work out the costs with the customer there and then, I do not take a copy of everybody's bill with me unfortunately. So as it was 2 months ago, without going back and asking the customer for a copy of his bill again I am unable to do this right now, sorry.
I cannot be 100% accurate off the top of my head as to what his rates were, but all I can say is he was a British Gas customer, is very money conscious and would not have switched unless I could have proved to him there and then it was cheaper.

And that is not a bluff before anybody suggets it is. I have already stated that we were dearer for his electricity so that kind of negates me even being slightly mis-leading IMO.

Also in the interest of balance, I found that a member of my family who was also a British Gas customer was not saving a penny when we worked out the consumption for energy used, hence him not switching.

the only bill I have handy now is a business one, where the customer was making substantial savings by switching his electricity, happy to put that up!

Well he certainly won't save £200 a year if the customer was on BG's standard tariff. He possibly could save that if he had elected for the BG fixed to 2012 tariff. - if he is 'very money concious' he surely should have known that he had elected to pay a lot more to guarantee his prices to 2012.

However he would have saved masses more with a tariff available from any of the Big 6 rather than switch to UW. If he is 'very money concious' he should know that fact!!

1carminestocky

arteta1878 wrote: »

Gosh that's amazing, a customer who had a problem! I am shocked to the very core!

Shall we go on all the other energy suppliers forums now and post complaints about them? just for the sake of balance!

LOl! The Big 6 just simply don't have complaints in Quentin's World. Here's a selection for those in the real world:


British Gas guilty of harassment by Court of Appeal for threatening letters

scottish power are a disgrace

Energy Collection Service on their way... Eon are a JOKE

Npower incompetence reaches new levels*

EDF tried to take £6,841 from my mother's account

Scottish and Southern Con Artists

*

My previous dealings with npower have demonstrated mass incompetence from them. Be it failing to set up a gas account correctly, to salesmen chasing us down the street in our city centre desperately trying to get us to sign up. However the current situation seems to take the biscuit.

1carminestocky

keggs wrote: »

Spoke too soon. Terrible fault of mine. He was doing 'research'?

BTW Quentin won't answer your last question. It's not in his interests to do so. His only interest is destroying (or rather trying to destroy) anything associated with the name Utility Warehouse.

Rather sad really.

Steve
Uw Distributor & Very Happy Customer

He's been 'trying to destroy' UW for the last 3 years from what I can see looking back. He must have been the inspiration for that pop standard by The Hollies - King Midas In Reverse if you observe the TEP share price graph plotted againt the FTSE250 over that time period:



Maybe BT should employ him to slag them off on forums around the internet? It's certainly worked wonders for UW, lol.

Quentin

Mike_by_the_Sea wrote: »

As you well know, the service I am referring to is the personal service provided by a distributor to their customers.

You post but don't answer!

Anyway, weren't we told in one of the previous answers given that a rogue uw rep is doing the cashback deal via a cashback site. Wouldn't he want to help in a customer's hour of need (as well as encourage them to take out multiple utilities and give them their friend's names and addresses so they can be called on)?

keggs

1carminestocky wrote: »

He'll just put Arteta1878 on ignore, though.

Probably

Steve
UW Distributor & Very Happy Customer