Utility Warehouse (Telecom Plus) Discussion

Ypaymore

vinnyph wrote: »

As I suggested before you bring nothing to this forum.

Long Term Customer and Distributor

Charming ! what do you bring other then upsetting existing UW Customers.

Quentin

vinnyph wrote: »

As I suggested before you bring nothing to this forum.

What would you say is your contribution?

Personal abuse/insults/blasphemy - just for starters.

But still helpful in a way - as we get an insight into the qualities UW look for in their spokesmen.

(And bearing in mind your previous poetry contributions, as well as protracted discussions on Sainsbury's curry sauce, suggesting anyone posts "drivel" is a bit rich!)

Though no-one is fooled that your objective is to just veer the discussion away from the uw's expensive energy prices etc!

vinnyph

lemma1968 wrote: »

I am not a vigilante - I am UW customer who is currently getting screwed by UW. I have had my boiler checked out etc to try and figure why my bills are so high, i thought i must be a high user but the boiler checker man has checked my usage and says that it is not the boiler but the rate i am being charged by UW. My accountant father in law has also done the maths and he agrees.

I understand you are defensive about your business, you do not want to lose it but UW is not for all so do not pretend that all customers will benefit. Customers should check first before signing on the dotted line.

I live in a 3 bed flat, am out during the day etc and our dual fuel charge from the UW Dec 2008-Dec 2009 was £2500. Now that is not good value! we were paying £137 pcm - what they asked to us to pay, we sent them our readings etc and then this month were received a catch up bill of over £1000 and a letter stating that as we were in a arrears we were no longer in the discount club. We had never missed a payment over the 2 years.

I resent your attitude to people like me who you think are putting off others with no real reason for it.

I appreciate your situation. It appears to me that from what you wrote that the previous tenant of the house you have moved into has given an incorrect reading when they have moved out. If that is the case then obviously that is not your fault and especially just after Christmas being hit with a large bill is difficult and I can quite understand your disdain in the situation. The problem I can see is that it will be difficult to quickly prove that it's the previous tenant at fault. UW has had to pay for the energy in the meantime. If you can provide any proof that the reading the previous tenant gave was incorrect, for instance readings each month over the next few months, that will show direct evidence that the previous tenants last reading is wrong. If you were my customer I would be onto UW on your behalf to make sure it gets sorted out. The process put in place within the energy industry is complex you see and will take a while to sort out because it involves a previous company and they will not make it easy but UW will get the blame. Of course this leaves you with the problem of the £1000 extra bill. From what you suggest in your signature you are currently in the process of becoming debt free so this isn't helping.

I haven't said you were a vigilante.
I can appreciate your situation and as far as I can see what happened.
I don't have any reason to be defensive about Utility Warehouse.
I have never suggested that UW is for everyone. If it doesn't benefit someone I tell them it will not.

Long Term Customer and Distributor

vinnyph

May as well get this out the way. When I said keyboard vigilante it was directed at cardew, quentin, kippen noedel. That seems quite accurate. They have never been a customer or distributor of UW it seems yet they have been posting for years with complete bias against UW. They seem to have made it their task in life to try to persuade people away from UW to the point where they don't think anyone should be a customer of UW. The fact that they will attempt to twist around and attempt to put across in a bad light what people say so as to try to dispel people who do not agree with them shows how biased their opinion is. I am not the first person to say this. It just annoys them when they see they cannot get at me. I've dealt with much worse before. Anyone else got any slander they wish to through at me.

Long Term Customer and Distributor

Anyway I am off out to church.

vinnyph

Quentin wrote: »

What would you say is your contribution?

Personal abuse/insults/blasphemy - just for starters.

But still helpful in a way - as we get an insight into the qualities UW look for in their spokesmen.

(And bearing in mind your previous poetry contributions, as well as protracted discussions on Sainsbury's curry sauce, suggesting anyone posts "drivel" is a bit rich!)

Though no-one is fooled that your objective is to just veer the discussion away from the uw's expensive energy prices etc!

You just can't appreciate poetry but see it as drivel. What would Larkin say to that.

Cardew

vinnyph wrote: »

They seem to have made it their task in life to try to persuade people away from UW to the point where they don't think anyone should be a customer of UW.
Long Term Customer and Distributor

You are quite correct that I don't think that any Money Saver should get their gas and electricity from UW.

I suspect that the reason many of the 'anti UW faction' post regularly on this thread is to counter the deliberately misleading information posted by UW salesmen.

No UW salesman is prepared to discuss UW prices on this forum. Instead their sole agenda is to attack anyone who dares to tell the truth about UW high prices and disreputable sales tactics.

The facts are quite simple. The average customer will pay £hundreds a year more for their gas and electricity with UW than the chapest supplier - around 30% more. Of course anyone interested in saving money should stop getting their gas and electricity from UW.

So every existing UW customer who gets that message and leaves UW, and every potentential UW customer who gets the message and goes elsewhere for their gas and electricity, strikes a blow for common sense.

Let us hope the message gets to everyone.

kippen_noedel

vinnyph wrote: »

If it doesn't benefit someone I tell them it will not.

lol, that is either total BS or is it just another in your long line of delusions ??

you suggested to me that I should use the UW card to get a £30 discount resulting in me having to pay over £1870pa extra to get my energy from UW.

If that is the kind of ridiculously stupid error you make when open to scrutiny I dread to think of the ones you make that cost your customers much more of their hard earned cash.than is necessary

Why do you keep avoiding the question in relation to prepay customers with UW, why are they having to pay more than with any other company ??

vinnyph

I have mentioned the gas and electricity prices many times.

It seems you both have very high usage and think everyone else does in the country. I have already said in the past that it's not for you kippen noedel. Cardew, well you just seem to try to make out that UWDC have no discounts even though it is called the Utility Warehouse Discount Club. The truth is most people are on standard rates with the other companies. The discounts the other companies give are for new customers only. I go back to existing customers of UWDC and tell them about the extra discounts they can get. You have to admit you paint a very distorted picture of UW and then try to convince people that's what it's like.

You seem to think it's O.K. to put forward a whole barrage of insults, abuse and misrepresentation to anyone that challenges your distorted view. You see them as fair game. I am not the first to say that. It's just a good job I am strong and don't take any notice, I just put it down to where it comes from. You must have too much time on your hands. You have even done the same to every UW customer who has come on here who is happy with the service they get. It doesn't matter to me where someone goes for their services, it's up to them. Everyone has their own reasons. Your treatment of people on here has been bad enough in the past but seems to have got worse. I can only wonder why you have chosen to make it such an issue. This thread is not your dictatorship.

Long Term Customer and Distributor

kippen_noedel

vinnyph wrote: »

It seems you both have very high usage and think everyone else does in the country
The truth is most people are on standard rates with the other companies..

More delusion, I have never said or suggested in any manner whatsoever than my usage is anywhere near the average, what I did say was that it will be a lot more normal than yours. That is just your usual distortion of what has been said.

As for most customers on standard rates, yes your correct, however they will normally be better off with any other company on a dual fuel basis than with UW. Even BG were cheaper for dual fuel customers before their recent price reduction than UW.

so now that we are talking about standard rate customers, just why are Utility Warehouse are THE MOST EXPENSIVE for those with prepay meters

vinnyph

kippen_noedel wrote: »

More delusion, I have never said or suggested in any manner whatsoever than my usage is anywhere near the average, what I did say was that it will be a lot more normal than yours. That is just your usual distortion of what has been said.

As for most customers on standard rates, yes your correct, however they will normally be better off with any other company on a dual fuel basis than with UW. Even BG were cheaper for dual fuel customers before their recent price reduction than UW.

so now that we are talking about standard rate customers, just why are Utility Warehouse are THE MOST EXPENSIVE for those with prepay meters

Again, it seems, you evaluate UW energy prices in isolation without any UWDC discounts. The average UWDC customer takes around 4 services and so gets access to a whole range of discounts by being a member of the discount club. So it is incorrect to say that it is only people with my economy 7 energy usage profile that would benefit as you suggest. The UWDC discounts mean a much broader range of customers would benefit than would be implied by what you say. When you consider that the discounts are there for existing customers as well as new customers it means that the discounts are ongoing apart from the current extra special offer of £100 off when taking gas, electricity and a telephone service with the criteria attached (I don't really mention that one much to a customer anyway because it is a one off but only if they have already decided to become a customer I explain how to get it).

So you see my logic is not flawed it is that you have been listening to Cardew too much. Someone such as yourself with very high energy usage would not currently benefit but I am not asking you to consider UW for yourself but simply to recognize that many people would and do benefit. It doesn't mean that UW will never be the right situation for you however.

I would not recommend it to someone if it did not benefit them. However, most people with the other companies are paying standard rates or near to for their energy and don't want to keep swapping company to get a discount like you have to with the other companies to get their best discounts they advertise on the price comparison sites.

Let's face it the only perfect energy company would be one that supplies an unlimited amount of energy and didn't charge any money for it, without you having to do anything for it and nothing ever goes wrong. I can't see that happening in my lifetime unless we get nuclear fusion working economically or learn how to tap into black hole radiation or something similar to that.

UW has never tried to attract customers on prepayment since it does not make any profit on them since the prepayment meter means that UW cannot bill them directly. All profit made goes to the provider in that situation. The number of customers on prepayment meters with UW is therefore negligible. This has been mentioned before a number of times. Prepayment meters are expensive with all companies. In the majority of situations prepayment customers would be better off on standard meters anyway. People often move into to a house with prepayment meters and so can get them changed at no cost in that situation. Other companies may try to attract prepayment customers because the margins of profit are more than for standard meters but UW does not do that.

Long Term Customer and Distributor