www.otbeach.com - any experiences ?

Russ66

What's the problem with the new accommodation?

snaowman

new accomodation is in a different resort, not as nice hotel. ill definitley never use them again, but i dont want to give them 100 notes as they really dont deserve it... on the other hand it might be worth it to get away from them. do you think i have no chance of getting my money back?

delwynshd

what is the holiday that you booked ie the full lot

Thanks
Del

Alan_Bowen

No, you don't have to give in at all. Firstly complain to the issuer of the card you used to pay, call them at the number on the top of your statement. At the same time phone ABTA Information on 020 7637 2444 and say you want to complain about OTB. If they cancel a booking, and since they didn't confirm a new one, it seems to me they have cancelled it, you are entited to a full refund 'without delay' according to the ABTA Code of Conduct. You do not have to take this lying down.

Finally if you want to book the same accommodation as you origianlly booked, search the web and either book direct, which may be cheaper or find the agency they first booked it with, the name should be on your confirmation.

snaowman

THANKS SO MUCH ALAN BOWEN! I BOOKED FLIGHTS WITH THEM THROUGH JET 2 AT THE SAME TIME, AND I PAID ON MY DEBIT CARD, SO CAN I STILL CLAIM VIA MY BANK? I DONT WANT TO CANCEL MY FLIGHTS AS WELL. HOTEL WAS £384 FOR 1 WEEK FROM 6/7/09 ORIGINALLY AT EDEN ALCUDIA IN MAJORCA, WHICH WAS CONFIRMED THEN CANCELLED( THEY COULDNT FIT 2 ADULTS 1 CHILD AND 1 INFANT IN A ROOM) . OTB THEN TOLD US RIOMAR APARTMENTS IN PLAYA DI MURO WAS SAME PRICE, SO WE ACCEPTED. THEY THEN SENT US A RECEIPT FOR 2 ADULTS AND 1 CHILD. WE ASKED THEM TO CHANGE IT AND SEND US THE CONFIRMATION OF BOOKING. THEY KEPT SENDING US THE SAME THING. EVENTUALLY THEY ASKED US TO PAY £60 AND NOW WHEN I ACCEPT THEY SAY ITS £100 TO CANCEL. :mad:IT STILL HAS THE ORIGINAL HOTEL ON THEIR WEBSITE ON THE 'MY BOOKING' TAB!.. THE E-MAILS THEY SEND ARE ABRUPT AND RUDE. ILL PHONE THAT NUMBER TOMORROW THANKS ALAN!HERES HOPING

Warrington-Mike

Just seen the Eden in Alcudi on www.BookMe2.co.uk for £338.46 for a week from 6/7/09 - it's a studio. That will take 2 adults a child and an infant. you may have to pay for the rental of the cott when you get there - but it is available,

they also have the Riomar for £346 for the same week.

Ask OTB who the accommodation is booked through - and go direct to them.

snaowman

talked with the manager and they 'only' want £60 to cancel. going to find another hotel now. how was the eden mike?

Warrington-Mike

they look great - and seem a bargain!

snaowman

Eden Seemed Nice. Im Gonna Check It Out On Laterooms. Rio Dint Have As Good Tripadvisor Reviews. Anybody Else Have Any Good Hotel Booking Sites

grabbit

I have been contacted by several people now who have had "issues" with OTbeach.com.
It seems that the company applies charges to credit cards without informing the customer clearly at the outset when making the booking. Any query raised is ignored or brushed off by rude staff or template letters that do not respond to the complaint raised. Reference is made to charges that are buried in terms and conditions that are NOT clear and are NOT advertised when making a booking.

I am complaining about this company to consumer direct, trading standards and my credit card company, and the office of fair trading. I was overcharged for baggage that was not on the booking screen, and was not detailed clearly in the terms and conditions.

My complaint is that a) the company applied charges that were not part of the booking
b) and under the sale of goods act 1982 the charges were not reasonable.

I encourage those of you who are having similar problems to do the following if you have not done so already:

• Contact consumer direct in your area on 08454 04 05 06, and ask them to get trading standards in Manchester to investigate your complaint. The more people who complain the more chance trading standards will do something. I today spoke to the head of trading standards in Manchester and he has promised to look at how many complaints they have received and if appropriate will launch an investigation about the company under the enterprise act. This can force the company to make undertakings to a court about how it trades. IF YOU HAVE BEEN AFFECTED RING CONSUMER DIRECT AND ASK THEM TO LOG YOUR COMPLAINT. GET THE COMPLAINT NUMBER AND LET ME KNOW.

• Contact your credit card company and lodge a dispute about the transaction - eg there is an unauthorised or a fraudulent transaction on your statement. You will need to hold the credit card company jointly liable with otbeach.com. You will need to provide your credit card company with details of why you do not agree with the charges.

• Contact ABTA on 020 7637 2444 and lodge a complaint about otbeach.com.

• Write to OTbeach.com and ask for a written invoice with a breakdown of the charges and where you accepted these when making your booking. You probably won’t get it but this is good evidence to show your credit card company the manner in which the company operates.

• Next write to otbeach.com and give them 7 days to refund the money you believe is disputed and tell them if they do not respond that you will start court proceedings.

They may at this point make an offer, if they do, consider accepting it versus the hassle of the next step which is court.

• Next consider going to the small claims court which can be done online at http://www.hmcourts-service.gov.uk/ You need to take both otbeach.com and your credit card company to court.

The last tip BASED ON MY EXPERIENCE is if you have not yet made a booking with otbeach.com DON’T and if you have DON’T LET THEM GET AWAY WITH IT.

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