Completesavings.co.uk/web loyalty?

falko89

Has anyone on here had an issue with them taking £10 a month from bank accounts?? My Mrs caught onto them last night and its been going on for the past 3 months, I searched online and it seems others are complaining about the same, We phoned them up and they couldn't tell us anything and the bank says its a recurring card payment so nothing they can do.

Former_MSE_Andrea

Hi falko89

Complete Savings has asked us to post a reply on its behalf. It's also worth looking at our recent news story

Hi Falko89,

We came across your post on this forum and would like to help you out. We’re sorry to hear your experience with our customer service team wasn’t satisfactory. We would like to ensure your query is resolved for you though so if you could contact mary@completesavings.co.uk we’ll be able to locate your Complete Savings membership and look into it.

Thanks
Complete Savings

kaya64

I just caught onto this too, [Text removed by MSE Forum Team] and i can't even pay the mortgage let alone pay these thieves.
I want my money back and i want it straight away [Text removed by MSE Forum Team].

poppasmurf_bewdley

First glance at their website FAQ says:

completesave.co.uk is the billing descriptor for the Complete Savings programme.
Complete Savings gives members 24/7 access to cash back rebates on shopping at over 800 online retailers plus much more. Members can save hundreds of pounds a year.

As a member of the programme you will see completesave.co.uk as a billing descriptor on your credit or debit card statement, which represents the monthly membership fee for Complete Savings.

So it's obvious that you have signed up to membership of their scheme at a cost of £10 per month. As I said above, it's in the first part of the FAQ of their website.

http://www.completesave.co.uk/?gclid=CKGii_OGrrECFRIjfAodsRYAiQ

It would seem many, many other people have been conned:

https://getsatisfaction.com/completesavingsuk/topics/what_is_complete_savings

jayII

It's one of those banner ads that pop up when you've bought something online. I've seen a similar pop up ad when I've boought things from the Argos Group of retailers: "congratulations on your purchase, now to get £10 off your next order".

You have to click the banner and enter your bank or card details to join/get the saving. It pays to read the small print with these things!!

I hope you get it sorted soon.

Annoyed_with_C_Savings

Just managed, I think, to cancel the membership that I feel I was swindled into signing up for after seven months of the company stealing £10 a month from my credit card.

I have nothing but contempt for the way they suckered me with a promise of a £10 discount voucher for a second booking of a Premier Inn room. As I was booking for a sports tour, the chance to further reduce the price paid by each child seemed great. Little did I know that, six months after the tour, money was still being creamed off my account.

Fair play to Phil on the phone who was all too aware of my feelings, he was a pro at reminding me that I would have been aware at the time of the 'T & C's' but the truth is, I was looking at a £10 voucher for a hotel booking. Judging by other posts I have now found, I am not alone but that still does not make me feel any better or any less angry.

If there is anything I can do to help stop this practice, I would be delighted to assist. Complete Savings are a disgrace. :(:(:(

thebigchip

You weren't conned, it is in the small print. I make sure I use their website if I am going to buy anything. I reckon I am all square with what they take out to what I get back in commission. The biggest drawback is the payments come in cheque form.
But if I find out I am not getting my moneys worth then I will be sure to stop the payments.
But, now I come to the point why I visited this forum, the Complete Savings website appears to have stopped working, has anyone else found this?

Angry_Geordie

HI
I've just got my latest bank statement through.
Apparently Completesave.co.uk debited £10 from my account on 31 December 2012.
Although I regularly shop at a few trusted sites over the internet, I cannot recall signing up to a discount/savings' site.
I am furious that I am being charged for something, which I don't want/never wanted and may continue to be charged.
I also believe I have been "tricked" into signing up for something, which wasn't made explicit at the point of purchase.
I will be emailing their customer services tonight - followed by an email to my bank to cancel any further erroneous debits.

Greenlands

I discovered that completesave aka completescam have stolen £60 from my account over the last 6 months. I am absolutely furious and have just emailed them. I definitely did not knowingly sign up to anything with them and don't purchase through discounted websites - it's really concerning how they got my card details. I will go to Trades and Standards if they don't reimburse me immediately - it's fraud.

FireWyrm

Greenlands wrote: »

I discovered that [Text removed by MSE Forum Team] over the last 6 months. I am absolutely furious and have just emailed them. I definitely did not knowingly sign up to anything with them and don't purchase through discounted websites - it's really concerning how they got my card details. I will go to Trades and Standards if they don't reimburse me immediately - it's fraud.

You gave them your card details. You are responsible for the payments being taken since you agreed to their terms and conditions. You wont get your money back. Take it as a lesson to pay attention to who and where you are giving your card details to.

Greenlands

Just to let other know you CAN get the money back from completesave.co.uk - I have just spoken to customer services. [Text removed by MSE Forum Team] & they have got 800 online companies affiliated to them so be careful when you buy anything online. My so called 'membership' cam about when I purchased tickets through Ticketline.