PPI FAQs discussion thread

[Deleted User]

Sergeantbluebird wrote: »

Do you think we have a case to send this onto the ombudsman or should we take it higher within DFS first?

Since there is no way you can escalate a "full and final" response from a lender in the manner that you describe, it would appear FOS is now your only option;
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step4

dunstonh

Sergeantbluebird wrote: »

Hi

New poster here with a PPI claim ongoing with DFS who have recently refused to compensate. The salesman when buying the sofa was quite pushy and although we said that my partners father is wealthy and would assist if we enter financial difficulty the salesman insisted that as we would only receive SSP in the event of illness, PPI would be needed. The salesman filled in the form and even ticked the box where we state that the loan wouldnt cause a problem if i were sick or unemployed. We also had the box ticked where we state that we have other resources to protect the loan. Here is a copy of the contract which i thought is as blatant PPI mis-selling as you could get...

Do you think we have a case to send this onto the ombudsman or should we take it higher within DFS first?

Many thanks in advance for any advice!!:)

You dont have much of a case. It is all heresay and it is clear that you knew it was optional. Based solely on those points, you would be lucky to get an upheld decision. However, we dont have the paperwork to see if there are other failings. The FOS will get to see that.

LHM3

I took out 2 loans in 2007 which were both paid off a bit earlier than the full loan period. I remember being told I would have to have PPI for the 2nd loan which was taken out 3 months after the first.
I have now found the paperwork for both loans. I have 'Your personal summary and our recommendations' forms for both loans. Both state that I had said that I had no means to meet the loan commitment in untoward circumstances. I also have PPI information leaflets. Does this mean that I don't have a claim?

dunstonh

LHM3 wrote: »

I took out 2 loans in 2007 which were both paid off a bit earlier than the full loan period. I remember being told I would have to have PPI for the 2nd loan which was taken out 3 months after the first.
I have now found the paperwork for both loans. I have 'Your personal summary and our recommendations' forms for both loans. Both state that I had said that I had no means to meet the loan commitment in untoward circumstances. I also have PPI information leaflets. Does this mean that I don't have a claim?

A 2007 case is post 2005 regulation. It has a statement of demands and needs. That is what you are reading. IT shows that you have a financial need for PPI. So, on that basis there appears to be no wrong doing.

Why do you think you have reason for complaint?

LHM3

I looked for the paperwork because I could clearly remember being told I had no choice about taking PPI when I applied for the 2nd loan. I only found it today and had not remembered receiving the statements.

dunstonh

LHM3 wrote: »

I looked for the paperwork because I could clearly remember being told I had no choice about taking PPI when I applied for the 2nd loan. I only found it today and had not remembered receiving the statements.

Problem is that the paperwork doesnt tell you that you had to have it. It says that is is recommended and the reason seems valid (unless you had savings in excess of the loan stashed away).

richdoug

i took out loans from abbey national in 97 99 and 00...santander say they have no documents with my details...im still using the same current account as i was then,the one which i ysed to pay of the loan through...iwhat can i do?

weedarlin

Old bank account now closed a number of years, and will be changing its name soon. Can I still claim PPI?

I changed my bank from the Northern Bank to the Halifax a few years ago. I had a couple of loans which were paid off successfully (but no doubt had lots of PPI). I also have had a few credit cards (waaaay back) and a few store cards (waaaaay back) so I dunno if I can claim for PPI on them. It could be coming up on 20 years for the store cards.

Anyway, the Northern Bank will be changing its name to the Danske Bank from the 15 November. If I get a letter off quickly to the branch I was with (say this week), could the branch honour my request before they are taken over by this new bank?

Any help would be great. I am kinda at a loss where to start. The rules and regulations are a bit different here in Northern Ireland and there doesn't seem to be much help (or else I haven't a clue where to look). :huh:

Kerriag1984

I have recently been going through a ppi claim through a bank loan after being rejected on the 3rd time. I requested copies of my loan agreement which shows that I have never signed to agree taking out ppi, even though they have been taking the money from my account, can I reclaim????

MaggsE

My self-employed husband was sold an Income Protection Plan in September 1991; is this the same as a PPI? As far as I can see from our records, about £15,000-£20,000 was paid on this over a term of about
12-13 years although I note that the plan termination was at age 60, so it could have been as much as 17 years. The monthly payments increased every year and were eventually quite substantial. No claim has ever been made and it looks to me as if this was a fairly worthless scheme for us.