PPI Reclaiming Discussion Part 5

Jasufene

I've just received a letter from HSBC informing me that they're going to pay out £5,163.55 for a card that I had with them from 11/9/97 - 2/01/03. I followed the instructions on MSE website based on advice from a colleague. I'm staggered - for a bit of bureaucratic hassle, I can now pay off my credit card - amazing. Go for it; do it yourself, it's sooo worth it.

Beccles21

Hi,
I took out a car loan in 2004. The form says PPI was optional and I said I didn't want it, but there is a payment schedule that has been filled in on the form.

Does that mean that I paid PPI after I said I didn't want it? Can I complain to the company I got the loan from?

Thanks for the advice.

[Deleted User]

Beccles21 wrote: »

I took out a car loan in 2004.

Unfortunately, car dealers were not regulated until January 2005 and any complaint you might make would be rejected on that basis alone.

nixs

know idea if this is the place to ask I had a loan many years ago and as i was forced to leave work due to ill health this and my credit card were paid for some time, i did return to work and several years later with some difficulty made another claim on my credit card prior to the first claim i was not really aware that it was also covered, but they turned me down on several points before allowing a claim this was three years ago and i have continue to pay high levels of ppi on my credit card. my question is as they know i have disabilities that have happened after the policy was started and they are reluctant to pay can i claim anything back i have not been able to return to work

[Deleted User]

If you have successfully claimed on the insurance then this does not preclude you from complaining about the original mis-sale of it. However, it does limit the complaint reasons you can use. You certainly couldn't, for example, complain that you didn't need the insurance or that you didn't know you had it.

In addition, should any redress be awarded it would have the amount already paid out to you subtracted from it. This could mean you receive little or nothing even if you were to have a successful complaint.

AnnieFE

Hello,

I have a question and would be happy if I could get some suggestions...

My partner has been turned down by the Ombudsman regarding his credit card PPI. The thing is that he's already received back two smaller PPI payments from Barclays, which went through a PPI company, while this one didn't go through a PPI company.


We are obviously surprised about the outcome considering the previous two payments. We would quite like to use this as an argument but we're not sure how to handle this specifically.

Any suggestions?

[Deleted User]

AnnieFE wrote: »

The thing is that he's already received back two smaller PPI payments from Barclays, which went through a PPI company, while this one didn't go through a PPI company.

Since every complaint is dealt with on it's own merits (or lack of them) you cannot point to your previous successes as somehow meaning you should be paid out for this one.

There is certainly no link between complaint success and using a claims company. The claims company uses the same free-of-charge complaint process and the only difference is they charge a hefty commission for "representation".

AnnieFE wrote: »

We would quite like to use this as an argument

You don't say why the Ombudsman has rejected your complaint, but unless you have new and compelling evidence not in your original complaint then there is little point appealing the decision. Your other successes really are irrelevant. The bank may even have decided to auto-pay the other complaints without any investigation (you'll never know since banks don't reveal uphold reasons).

nixs

thanks for your answer whilst I am aware what I have already claimed is probably in excess of what I have paid my concern is that since i am now disabled and they know this should i still even be thinking of paying it, incidentally i was not aware I had this on credit card until made claim on loan which automatically went on to include credit card

[Deleted User]

nixs wrote: »

I am aware what I have already claimed is probably in excess of what I have paid

If this is the case then you won't receive any redress even if it were awarded. There might be some interest though.

nixs wrote: »

my concern is that since i am now disabled and they know this should i still even be thinking of paying it

It is your choice alone whether to cancel the insurance. You cannot complain because you failed to tell the bank that you don't want it anymore.

nixs wrote: »

i was not aware I had this on credit card until made claim on loan which automatically went on to include credit card

Nevertheless, you claimed on the insurance which obviously indicates that you were aware of it and took advantage of it…

dunstonh

My partner has been turned down by the Ombudsman regarding his credit card PPI. The thing is that he's already received back two smaller PPI payments from Barclays, which went through a PPI company, while this one didn't go through a PPI company.

The fact a CMC was used doesnt mean a thing. The smaller ones may have been auto paid out due to their size. Or maybe there is a failing in the sales process for those but nothing in the others.

We are obviously surprised about the outcome considering the previous two payments. We would quite like to use this as an argument but we're not sure how to handle this specifically.

It isnt an argument unless you can prove it was the same type of PPI sold by the same staff member using the same sales process that was in force at the same time.