PPI Reclaiming Discussion Part 5

Lanky_Bull

I wonder if anyone could advise or Help, PLEASE.

A bit of the sad bit to put it into context.

My wife returned from a short break to France on Saturday by the next Wednesday she was dead.

I needed a quick short term loan for funeral before her death in service payment from the Government - she was a civil servant.

Halifax agreed to lend me £5,000 on the condition that I take PPI. When I refused to select this box, the loan was rejected - in the end I selected with PPI and the minimum term was for 3 years.

That was in September 2006. By November 2006 after 2 instalments repayment I paid off the loan and that was that.

Until mis-sold PPI came up. I applied to Halifax - they said the PPI I was entitled to was £162.37 they added interest at 8% to Sept 2012 and the total cheque Halifax sent me was for £238.14.

Without knowing how much PPI I paid back in 2006 I knew that £238.14 could not be right I photocopied the cheque and returned it to Halifax refusing the offer.

After about 6 months of not hearing back from Halifax I made an official complaint. This revealed that a total of £836 was charged as PPI back in 2006.

Halifax claimed it refunded £703 back to me in November 2006 when I repaid the loan. As I did not remember this to be the case I asked Halifax to provide the evidence of how the £703 was refunded - was it by cheque, bank transfer or merely asking me to repay a lesser amount in settlement.

Halifax refused to answer any of the above questions. I then submitted a Section 7 Data Protection Act Subject Access Request - All Halifax sent back to me were prints from its systems that did not provide the proof that I asked for to show Halifax refunded £703 ppi to me in November 2006.

I am tempted to shout FRAUD against Halifax since Halifax is not willing to provide the evidence of how the £703 was refunded back to me in November of 2006 particularly at the time when no one knew charging PPI was a scam! I am a bit bewildered by this claim by Halifax as I have never heard where a car insurer will refund premiums just because the insured did not have an accident!

Apology for the long post - PLEASE WHAT CAN I DO NEXT?

Insider101

Hi Lanky Bull.

Sorry to hear about your wife. That sounds absolutely dreadful

What happens with loan PPI is that it is paid as a single premium. It is added to your loan so that the opening balance is increased by the cost of the PPI. You then pay off the cost of the PPI "loan" over the course of your loan repayments. The policy is taken out on the assumption that your loan will run for its full intended term.

If you repay the loan early then the policy is cancelled automatically. In this case the unused premium is refunded, not directly to you (after all you never paid it out if your own cash either) but to your loan account. This means that the amount you pay to settle the loan is reduced by the amount of the PPI rebate.

I would ask specifically for copies of the loan statements. These should show the PPI rebate (along with an interest rebate) immediately prior to the settlement payment on the loan. If they don't then by all means query it further.

Based on my own knowledge of redress calcs I don't think the figures appear unreasonable assuming you did get the rebate which they have stated.

cappo

Lanky_Bull wrote: »

I wonder if anyone could advise or Help, PLEASE.

A bit of the sad bit to put it into context.

My wife returned from a short break to France on Saturday by the next Wednesday she was dead.

I needed a quick short term loan for funeral before her death in service payment from the Government - she was a civil servant.

Halifax agreed to lend me £5,000 on the condition that I take PPI. When I refused to select this box, the loan was rejected - in the end I selected with PPI and the minimum term was for 3 years.

That was in September 2006. By November 2006 after 2 instalments repayment I paid off the loan and that was that.

Until mis-sold PPI came up. I applied to Halifax - they said the PPI I was entitled to was £162.37 they added interest at 8% to Sept 2012 and the total cheque Halifax sent me was for £238.14.

Without knowing how much PPI I paid back in 2006 I knew that £238.14 could not be right I photocopied the cheque and returned it to Halifax refusing the offer.

After about 6 months of not hearing back from Halifax I made an official complaint. This revealed that a total of £836 was charged as PPI back in 2006.

Halifax claimed it refunded £703 back to me in November 2006 when I repaid the loan. As I did not remember this to be the case I asked Halifax to provide the evidence of how the £703 was refunded - was it by cheque, bank transfer or merely asking me to repay a lesser amount in settlement.

Halifax refused to answer any of the above questions. I then submitted a Section 7 Data Protection Act Subject Access Request - All Halifax sent back to me were prints from its systems that did not provide the proof that I asked for to show Halifax refunded £703 ppi to me in November 2006.

I am tempted to shout FRAUD against Halifax since Halifax is not willing to provide the evidence of how the £703 was refunded back to me in November of 2006 particularly at the time when no one knew charging PPI was a scam! I am a bit bewildered by this claim by Halifax as I have never heard where a car insurer will refund premiums just because the insured did not have an accident!

Apology for the long post - PLEASE WHAT CAN I DO NEXT?

I'm sorry for your loss Lanky bull

Empty_pockets

Empty_pockets wrote: »

Hi,

Bit of advice please.
Have started a claim for the wife on a open account but my history is a bit more difficult. Ive decided I want to try and tackle it but not sure the best process.

HSBC mortgate - ongoing
Virgin card - closed
Tesco card - closed
Egg card - closed
Probably a few more too.

I'll get an updated credit check and I've got some older ones from a few years back. Is it just a matter of phoning round the providers and asking If I had PPI?

Ok, dug out a Experian check from last year. I was hoping it would have had the account numbers on but sadly not.

My HSBC ones are obvious.
The others I've just gone through looking for 'credit/store card'

They don't match up exactly though

Found
Tesco > Obvious Tesco
Barclaycard > Never had a BC, is this Egg??
MBNA > dont recall this. Could it be Virgin Money?
Co-Op > Dont recall this either!
Capital 1 > Obvious, still got this one.

I've got the template letters but no account number. All I've got is my previous address and the 'Started' date from the credit report.
sufficient?

-taff

no, you need the account numbers, especially on closed accounts. Phone and ask, but if they can't tell you, you'll have to send a SAR and £10 to each company - see the front page sticky for a template. Give them any relevant past addresses etc.

Empty_pockets

Hi Taff,

It's the template letter I'm doing. The one requesting details of the account, cost of insurance payments etc.

I've got several printed off and am just adding the relevant address. Problem is I don't know the account numbers.

Empty_pockets

Ok,

4 letters to send off
HSBC will write to me confirming if PPI was taken
Awaiting email back from Cap 1.

Thanks.

-taff

what letter is that?

A SAR is a subject acess request, which asks for details of anything info they have left about your past accounts.
https://forums.moneysavingexpert.com/discussion/1475553


don't forget the £10 cheque for each otherwise they will ignore your letter.

GemLou_2

Hi
sent PPI questionnaire off to Egg and got a letter yesterday - dated Mon 30/9 saying looking into it.

Today got a letter saying no - complaint closed with the following reasons. PPI purchased 12/4/2001 also dated Mon 30/9/13 so they spent a long time looking into it!!
The letter I got says this-
The online sales process at that time:
1. Did not require you to take repayment protection insurance as a condition of obtaining the credit card.
2. Did not provide an advisory service.
3. Required you to positively confirm that you wished to purchase this policy during the online application.
4. Provided full terms and conditions of the. Policy and requested that you read them before submitting.

Can I submit to the ombudsman and I believe 1 was a pre ticked box and 4 the form I think timed out before they could be read.
Don't remember number 3 and unsure about number 2 as if it was pre ticked they kind of did advise in my opinion.
What should I say on my appeal please?
Thanks for any advice given.

[Deleted User]

GemLou wrote: »

Can I submit to the ombudsman and I believe 1 was a pre ticked box and 4 the form I think timed out before they could be read.

Do you know for certain there was a pre-ticked box? If there wasn't, your complaint is very likely to be declined.