PPI Reclaiming Discussion Part 5

amersall

If I have read your post correctly, you cancelled the PPI on the first loan (when did you cancel this PPI, did you make any payments to it, if not, was the loan reset without the PPI?), you have now put a claim in for the interest on the first loan and they have said no PPI? they will be correct as you cancelled this, if you paid any payments on the first loan before the cancellation, this should have been looked at and given back to you with the interest.
If you did pay not pay any of the PPI on the first loan and the loan was reset, they are correct as the PPI cost you nothing.

[Deleted User]

puffykat2000 wrote: »

I took out a loan with HFC in autumn 2006. their salesman to take out an accident cover with them, He put me under so much pressure to take it out to the tune of £249 and made me feel I wouldn't get the loan if I didn't so I took the wretched thing out.

A one off premium of £249 does not sound like PPI and your mention of "accident cover" supports this view.

puffykat2000 wrote: »

After I'd had time to think about it I cancelled it. I did get my one off premium back

This means that you received back the money you paid them in a lump sum, it hadn't been added to the loan and would not have accrued any interest.

puffykat2000 wrote: »

In January 2007 I had to borrow some more money so my original loan was "paid off" early by HFC which then added that amount to my new borrowing to make one loan. I was wise to them and refused point blank any sort of cover.

So your consolidation loan had no insurance at all

puffykat2000 wrote: »

I sent in to them last week my questionnaire to reclaim the interest,

You cancelled the insurance and had a refund, remember? Therefore there is no interest for you to claim back.

puffykat2000 wrote: »

they have written back to me to say that I have never had PPI so they can't settle my complaint as there is no complaint to deal with. Despite me sending in the paperwork and account numbers of the insurance.

You sent them the account numbers of insurance that you cancelled
and had a refund on, it's not surprising that they say you have no complaint.

puffykat2000 wrote: »

Is this not PPI then? My understanding it was - it would have protected my payments in the event of an accident.

It's really hard to tell if the insurance was PPI at all. Especially as you appear to have paid for the policy as a lump sum.
However, you can complain about any insurance, so that isn't the issue.

Unfortunately, it appears you thought that somehow you could still complain about mis-selling on insurance which you long since cancelled and had a refund on. You can't complain. As no interest was payable by you, therefore none can be refunded. The Bank appear to be correct, I'm afraid.


If I've misread your post, I apologise but that's all I could glean from it..

puffykat2000

Thank you both of you. I was in total confusion, and had to be honest held off complaining as I wasn't sure but decided on the nothing lost nothing gained approach.

The only thing I didn't make clear in my post is I didn't pay upfront for the cover. It was added to the cost of my loan - hence why I referred to interest. But I think you are both right and I'll drop this one.

Thanks again - can always rely on some good advice in here.:beer:

amersall

As this was added to the cost of your loan and if you paid some of this before cancellation and the loan was not reset, you would have paid some interest especially if the loan was not reset as the PPI would still be on there with interest to term end.

If you cancelled the PPI in the cooling off period and the loan was not reset, the PPI could still have been on there, even though they gave you this back.

jules42518

Hi
Apologies if this has come up before I have searched but not found an answer.
I have received a reply from RBS today stating they will not uphold my claim for PPI on an old CC as I ticked the box to say I wanted Card Protection.
The thing is I know I DID NOT tick the box. I never have with CC's and remember complaining for months to get them to remove it. I noticed a long time after it was taken out.
The application was completed by post and they have sent me a copy of the agreement but I am 100% sure I did not put that tick in.
has this happened to anyone else? has anyone been successful in this situation?

Thanks

[Deleted User]

jules42518 wrote: »

The application was completed by post

This means that you were not advised at the point of sale, so unless you can somehow prove that you didn't tick the box (How?) then your complaint is at an end.
Sorry.

[Deleted User]

puffykat2000 wrote: »

The only thing I didn't make clear in my post is I didn't pay upfront for the cover. It was added to the cost of my loan - hence why I referred to interest.

It's possible an element of interest continued on this loan if the £249 you received back was only a refund of the repayments you made. However, if the PPI was cancelled at an early stage and the loan re-set without PPI then you can have no complaint.

Do you still have details of exactly what was refunded and (preferably) the Bank's breakdown of how they came to the refund amount?

Brains64

jules42518 wrote: »

Hi
Apologies if this has come up before I have searched but not found an answer.
I have received a reply from RBS today stating they will not uphold my claim for PPI on an old CC as I ticked the box to say I wanted Card Protection.
The thing is I know I DID NOT tick the box. I never have with CC's and remember complaining for months to get them to remove it. I noticed a long time after it was taken out.
The application was completed by post and they have sent me a copy of the agreement but I am 100% sure I did not put that tick in.
has this happened to anyone else? has anyone been successful in this situation?

Thanks

Proving you didn't tick it will be difficult but from what you say you sound quite sure you didn't so this does raise the possibility that someone in the bank ticked it for you, the rep or someone dealing with the application??, well let's face it, considering that banks back before the scandal came to light gave license to reps to push PPI anyhow they can, would it be much wonder if they resorted to such tricks??.....uh....nope, unlike a signature, can you tell one persons tick from another on a form??, hardly, this is why personally speaking, I think this amongst other things = ticked boxes prove bo diddly squid in terms of whether a customer really opted in or not but of course banks will use it when it works in their favor.

jules42518

Thanks Brains64 and Moneyineptitude, I do think someone else has ticked it (looks different)but I know its going to be hard to prove. I can quote other cards taken before where I did not take out PPI. Trying to cancel this policy was almost impossible and had to phone and write several times before any action was taken. Will have a go with the ombudsman, not going to hurt!

Thanks

amersall

jules42518 wrote: »

Hi
Apologies if this has come up before I have searched but not found an answer.
I have received a reply from RBS today stating they will not uphold my claim for PPI on an old CC as I ticked the box to say I wanted Card Protection.
The thing is I know I DID NOT tick the box. I never have with CC's and remember complaining for months to get them to remove it. I noticed a long time after it was taken out.
The application was completed by post and they have sent me a copy of the agreement but I am 100% sure I did not put that tick in.
has this happened to anyone else? has anyone been successful in this situation?

Thanks

As you tried to get the PPI removed, I would put the complaint in, if you could have paid this card back should the worst happen ie good sick package, redundancy package and life insurance and you had no need of this and this is why you tried to cancel, put the complaint in.