PPI Reclaiming Discussion Part 5

-taff

You can try complaining to Booker, but all they did was buy the debt. The company is over so you can't complain to them and the FSCS won't touch it because it's pre Jan2005. Neither were they regulated at the time of sale.
I can't see who you can complain to but maybe someone else will reply.

Ladygaga

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[Deleted User]

Ladygaga wrote: »

Im going to try and see if my parents had PPi on any of their loans etc

Your parents will have to sign any letters/requests for information.

amersall

Ladygaga wrote: »

Im going to try and see if my parents had PPi on any of their loans etc, they have always banked with the same bank so all the loans would have been with the same bank too.
Do I have to write to them with a SAR request and pay £10? or do i just write and ask them nicely?
Im just unsure where to start?
Tia

Get them to contact the bank and ask, if they have a branch local to them then they could go in, if they have any loan agreements or statements showing loans, they should take copies of these with them.

If the bank cannot find them, they need to send a Sar request to their local branch, they must head it DSAR request and ask for all information the bank have on them.
Enclose a payment for £10 and give them 40 days to respond.

https://forums.moneysavingexpert.com/discussion/1475553

dons1983

Hello all... looking for some advice.
Have been trying to reclaim PPI from the Bank of Scotland on a loan from a few years ago. After 9 months of letters back and fore, they have offered to pay me £2659 as a 'goodwill' payment.
The PPI paid on the loan was £4042 (in 2003, so should be interest on top of that).
Should I just accept the goodwill payment (they sent a cheque), or do I refuse it, and ask for the full amount?

Has anyone else got any experience with this?

Any advice much appreciated!

Thanks

amersall

The interest on the PPI is in the monthly payments you made, as you have a Goodwill gesture, I don't believe they have to give you the 8%.

Do you have any records of this loan paid to term end, did you settle the loan early or cancel the PPI early?.

If this was upheld ( and not goodwill ) and you finished the loan early, the goodwill payment seems good, if you paid this to term end and did not cancel the PPI early and have proof of this, send the proof and ask them to reconsider.

dons1983

Ok thanks

The loan was paid over the full term (4 years) and I never cancelled the PPI.
I have no documentary proof that this was the case (apart from old bank statements, showing the monthly payments) I do however have the initial loan agreement and terms

Perhaps I'll write and ask them to reconsider..

-taff

9 months of letters?
Did they actually investigate? Did you make a complaint?
More to the point, you can't negotiate a goodwill offer unless you have conclusive evidence that the PPI was missold and that your complaint is valid.

[Deleted User]

-taff wrote: »

you can't negotiate a goodwill offer unless you have conclusive evidence that the PPI was missold and that your complaint is valid.

Yes, dons1983 can only reject or accept the offer. The bank will not enter into "negotiation"
In addition, should dons1983 refer the case to the Ombudsman the bank can withdraw the (obviously goodwill) offer and it's possible that he could end up with nothing if FOS does not find in his favour.

amersall

dons1983 wrote: »

Ok thanks

The loan was paid over the full term (4 years) and I never cancelled the PPI.
I have no documentary proof that this was the case (apart from old bank statements, showing the monthly payments) I do however have the initial loan agreement and terms

Perhaps I'll write and ask them to reconsider..

If you have all the bank statements and can show that this loan was cleared, write back and reject the offer they have made and ask them to look at the statements.

You have to show you actually paid the whole of this PPI and the interest, otherwise taking it further may lose you the offer they have made.