PPI Reclaiming Discussion Part 5

Hurley

Hi all.

Never had cause to look up PPI claims as I've never bought it. The spam mail and calls were plentiful though! However, I recently discovered my sister had it on one of her credit cards (Capital One). I asked her if she bought it willingly, she said that she couldn't remember how she did and the cancellation letter she received for it (she recently closed the card account) was the first she knew of it.

I read on the Capital One website the following

If you're not happy with the way we sold your PPI, you can ask us to review your sale.

If you can't remember if you purchased PPI or how it was sold, you can also contact us. We'll review your account and, if you had PPI, look into the way it was sold.

We've always been committed to dealing with complaints fairly and properly. This means that you can expect us to investigate your complaint thoroughly and give you a response that takes into account all the facts of your case.

Obviously, it may be worth investigating how she was sold it/how she bought it. What I want to know is contacting Capital One like they state above a wise thing to do? Is she likely to get a truthful, straight answer from them?

Very new to this so forgive me if this seems like a silly question.

chalky1956

Hi, another newbie here. I have 2 problems, firstly a question about mortgage PPI.
My wife had a mortgage with General Motors up until the early naughties and I have been trying to find out how to contact them. I can't find an address or who maybe the right company person/s to write to. Can anyone point me in the right direction?
Secondly, although the website indicates that all claims for Egg credit cards should be addressed to Barclays, i've received a letter back from them saying "Based on the information you have given it appears that your Egg account has never been owned by Barclaycard" and they then gave me an address for Egg in Derby to write to. They also said they had passed my letter (request for documentation re the accounts) on to this address.
I don't have the account numbers any longer as these were settled and closed in 2005 but i had an Egg card and a substantial loan that both (from memory) had PPI attached as part of the agreement. My question is .... is this a fob-off from Barclays or is it correct. Again on the website i can't find anything that tells me other than Barclays is the owner?
Any help for either or both questions would be most appreciated.

System

-taff wrote: »

There is no template for closed accounts.

For your information now, send a SAR and £10.
See the sticky on the front page of this area of the forum

Will do - thanks, Taff.

CouponWoman

Hi guys,
I hope someone on here more knowledgeable than me can answer a couple of queries re PPI.

My next door but one neighbour asked me about PPI and I know virtually nothing about it.

He said he took his first mortgage out in 1997, he was working full time but his wife was on the sick with MS. His wife is still on the sick and is completely wheelchair bound. Anyway, they came out of rented accomodation and bought a house with the Halifax mortgage which included sickness/redundancy cover. He did not ask for this, it was automatically added and he never queried it as he thought he had no option to reject it. He has had a period on the sick when he claimed on the policy, but obviously his wife was always on the sick with no prospect of working.

He paid off the mortgage and cancelled the policy last year when he came into some money which was enough to clear the mortgage.

Now he has heard about PPI and wonders if he can claim back some of what he paid in, as they knew his wife was sick when they added the sickness/redundancy insurance to the mortgage.

Thanks to anyone who can answer my query

CWxx

[Deleted User]

CouponWoman wrote: »

He has had a period on the sick when he claimed on the policy, but obviously his wife was always on the sick with no prospect of working.

The fact that he claimed on the insurance proves that he had need of it. His wife's illness is irrelevant since she won't have been covered anyhow.

On what basis would your neighbour complain? Nothing you have detailed indicates a mis-sale took place.

kylel39

Hello,

Please ignore me if I'm talking absolute rubbish - as I suspect I may be.

I took out a credit card when I was 18 with Bank Of Scotland in November 2008 (I think). Anyway I got myself into a bit of financial trouble which my Dad had to help me out with in the end. I basically all but maxed it out, then my Dad found out and eventually transferred the balance and I paid him off that way. I had the card just over 14 months (approximately I think). A complete up in the air suggestion is, basically could any of this be related to PPI or is that probably to late for any misold PPI in 2008? I'm sure I remember paying something like that? Even if it was the case would it even be worth bothering about?

As you've probably already guessed I'm pretty lost with all of this. All I know is I foolishly got myself into what seemed at the time time unmanageable debt through using this credit card and thankfully my Dad after finding out was able to help me out. Unfortunately I can remember very little about the details credi card agreement etc.

Any advice (or telling me to stop talking rubbish) would be greatly appreciated.

Thanks,
Kyle

CouponWoman

When he checked the insurance he was charged a certain amount for himself and an certain amount for his wife in the event of sickness. I think he said his was about £14 a month as he had high blood pressure and hers was £11 a month as a separate amount.

He wonders whether he should have paid anything for his wife in the event of sickness/redundancy as she was already on permanent sickness benefits due to her MS

CWxx

dunstonh

He said he took his first mortgage out in 1997, he was working full time but his wife was on the sick with MS. His wife is still on the sick and is completely wheelchair bound. Anyway, they came out of rented accomodation and bought a house with the Halifax mortgage which included sickness/redundancy cover. He did not ask for this, it was automatically added and he never queried it as he thought he had no option to reject it. He has had a period on the sick when he claimed on the policy, but obviously his wife was always on the sick with no prospect of working.

The allegation is unprovable. Whether it is true or made up doesnt matter. It cannot be proven. There are people who did have PPI added that way but people who didnt but say it was. Every fraudulent complaint made makes the same allegation. So, it doesnt carry any weight. So, the complaint would reject that point but look at suitability and need to see if it fails there. As a claim was made, it verifies a) it was known about b) he was eligible and c) he had a financial need for it.

Now he has heard about PPI and wonders if he can claim back some of what he paid in, as they knew his wife was sick when they added the sickness/redundancy insurance to the mortgage.

Has he checked his policy? MPPI allows the borrower to select how it is set up. It cannot exceed 100% of the amount paid. If there is one earner in the house then it is typically set up as 100%/0% (i.e. second person has no cover). If there are two earners in the house then it is typically set up as a ratio to the earnings. ie. 50/50 or 30/70 etc. If his wife was not earning at the time of application then you would expect the MPPI to be set up as 100% for him alone.

When he checked the insurance he was charged a certain amount for himself and an certain amount for his wife in the event of sickness. I think he said his was about £14 a month as he had high blood pressure and hers was £11 a month as a separate amount.

This doesnt sound like PPI. This sounds more like life assurance. PPI premiums are not rated on health. So, if his blood pressure pushed the premiums up then that cannot be MPPI. It has to be life assurance and/or critical illness cover and/or permanent health insurance as all of those do take health into account when setting the premium.

Hurley

Hurley wrote: »

Hi all.

Never had cause to look up PPI claims as I've never bought it. The spam mail and calls were plentiful though! However, I recently discovered my sister had it on one of her credit cards (Capital One). I asked her if she bought it willingly, she said that she couldn't remember how she did and the cancellation letter she received for it (she recently closed the card account) was the first she knew of it.

I read on the Capital One website the following

Obviously, it may be worth investigating how she was sold it/how she bought it. What I want to know is contacting Capital One like they state above a wise thing to do? Is she likely to get a truthful, straight answer from them?

Very new to this so forgive me if this seems like a silly question.

Anyone?

[Deleted User]

Hurley wrote: »

Anyone?

Capital One invite you to check with them to keep their actual complaints down. It's up to you whether you actually take them up on their offer, but there is no reason at all to doubt that their response will be anything other than truthful. Capital One have the lowest success rate for FOS referrals (only 11% are overturned).