PPI Reclaiming Discussion Part 5

JDC14

di3004 wrote: »

A SAR is optional, and there is a full template letter below link if you want to send one to the bank/business data protection unit.
They have up to 40 calendar days to comply, and you enclose £10 cheque or postal order. They should send all they hold on the account. For example, if there were a few accounts taken out with the same business, then one SAR with the one payment fee covers for all under the same account.
If they're unable to track anything down, they will return the payment with a letter to explain.

As said, it's optional, but any paperwork you do have, you can enclose "copies" only with the complaint which may be a help to the case.

https://forums.moneysavingexpert.com/discussion/1475553

Is it worth doing?

I don't think he had more than one account with Citibank. I'll have to ask him tomorrow.

amersall

JDC14 wrote: »

Is it worth doing?

I don't think he had more than one account with Citibank. I'll have to ask him tomorrow.

If you have reasons for mis sell and the account number then make the claim.

[Deleted User]

stu1960 wrote: »

Couldn,t agree more Money, FOS should deal with this immediately. Unfortunately you and i both know that wont happen.
I have 2 claims at FOS ,it took them 6 weeks to acknowledge them. Im not knocking them i realise how busy they are (pity many are spurious CMC claims )
Thats why i am still struggling with barclays.

My point is that it won't take a full adjudication from FOS to force them to pay up if they've already agreed to do so.
However, someone at FOS may be able to "encourage" them to pay up more quickly if you approach them.
I didn't mean you should refer your upheld complaint to them, just ask if they have any influence with regards tardy payment.
Why not contact them and see what they say? You have nothing to lose...

Amschel

Hi all
I'm a newbie on this forum and wondered if anyone's had dealings with mbna credit cards.
I've had card since 2000 which originally was a&l diamond card until they were taken over by mbna. I've follwed advice and sent template letter asking for original credit agreement as i don't know if i'm paying hidden ppi charges. I finally got reply this morning stating that "unfortunately they can't comply with my request! After cashing my £1 cheque . They then spout off about not issuing court proceedings against me to recover monies outstanding! How cheeky. Is this normal behaviour and if so what can i do now?
Should i use a claim handler?
Can anyone give advice?
Thanks

[Deleted User]

Amschel wrote: »

Is this normal behaviour and if so what can i do now?

As your accounts are closed, you cannot get a copy of your agreements any more. It does tell you that in the MSE advice article.

There is no such thing as "hidden" PPI charges on a credit card, though!

Check your statements; if PPI didn't appear as a separate item each month then you didn't have it!

There is no point in employing an (expensive) Claims Management Company; any actual research is done by you, not them.

-taff

Amschel wrote: »

I finally got reply this morning stating that "unfortunately they can't comply with my request! After cashing my £1 cheque . They then spout off about not issuing court proceedings against me to recover monies outstanding! How cheeky. Is this normal behaviour and if so what can i do now?

normal behaviour because they think you're trying to get out of paying what you currently owe on the card. Don't be surprised if they reduce your credit limit too.

thefosterkid

I apologise up front if this has been covered already!

HSBC have provided me with details of 6 PPI's i had with them. I've also received a report which states the dates when i had loans.

So, this is a good start. I know the policy numbers.

When i took out the first loan i was told that i might not get the loan accepted due to being a university leaver and having been employed for very long in that particular job. Essentially i was scared into taking the protection when i wasn't really sure what it was or why i really needed it.

I'm also fairly sure they suggested i needed to take it as i'd had cancer at university and would benefit in case it came back. Even though i explained that i'd been in remission for 2.5 years and had suffered from a cancer which has an almost 100% recovery rate.

Should i now write to HSBC General Insurance Services to get the terms? Will i need this to make the claim?

The other policies I think we're just carried over each time i refinanced the loans. Almost 100% certain i wasn't asked whether i wanted it. Does it still count if the initial policy was the one where i felt it was unsold?

Can anyone advise me of the best next step?

-taff

thefosterkid wrote: »

Can anyone advise me of the best next step?

Make your complaint. Either fill in a form about first one and ask that all the remaining loans are also taken into axccount as a consolidation chain, or fill in a form for each one [also mentioning consolidation chain].
Find another reason for misselling because saying you were told to have is a hearsay complaint, you can't prove it, and the balance of probability lies with the bank because they have sales patters they say they follow.
They wouldn't have suggested you could claim again for cancer because you'd already had it, and it would have made the policy completely invalid.
You would have signed to say you agree to paying it somewhere on each loan, so don't bother suggesting it was automatically added without you knowing, you did know, you just don't remember.
I assume it was missold for single premium, and that because the full cost was never explained to you, and you consolidated your loan early each time [by getting another one] you never recouped the total cost of the PPI and the interest charged on it.

Or some other reason you can prove.

nikig1

amersall wrote: »

When you put the claim in for mis sell and won, the bank should have reset the loan,taken the whole PPI off the balance, the monthly payment should then reduce by the PPI monthly amount to be paid over the remaining term of the loan, any PPI that you actually paid to date should have been returned to you.
This puts you back in the position you would have been had there been no PPI.

It should not make a difference I would have thought, that they cancelled the PPI and gave you a rebate as you would have got this anyway, either off the loan or to you.

How long have you paid this loan for, what did they actually pay you back and has the loan balance reduced by the PPI total you stated above?.

We have been repaying this loan since 2008. They paid us just over £6000 for this loan (payments we had already made) plus the 8% interest.
We received a letter today saying that we have had a 'partial repayment gross amount = £3057.87' leaving us with a total of £7077.21 left to pay off.
Our monthly repayments have dropped from £341.53 (revised payment after the £880 rebate) to the newly revised payment of £239.41 per month. Initially, with the PPI we were repaying £368 per month since 2008.

I don't understand where they got the £3057.87 figure from or why it is a 'partial repayment gross amount' and not a total repayment of the whole PPI total.

thefosterkid

-taff wrote: »

Make your complaint. Either fill in a form about first one and ask that all the remaining loans are also taken into axccount as a consolidation chain, or fill in a form for each one [also mentioning consolidation chain].
Find another reason for misselling because saying you were told to have is a hearsay complaint, you can't prove it,
I assume it was missold for single premium, and that because the full cost was never explained to you, and you consolidated your loan early each time [by getting another one] you never recouped the total cost of the PPI and the interest charged on it.

Or some other reason you can prove.

Should I write to HSBC General Insurance Services to get the details of the terms first?