PPI Reclaiming Discussion Part 5

cappo

Nitamcc21 wrote: »

Hi all, quick question... I logged a complaint with HSBC around 24th March. They sent me a questionnaire to complete and return which I did. I called today to check if they had received my form. They said they have got it but the complaint time of 8 weeks will start from 12.04.12 when they received my form (sent on 03.04.12) not Match when it was ou might hear sooner.originally sent. Is this correct?

Cheers

Neets

r


Hi Neets yes this is correct if you want a quicker response try contacting the ceo of hsbc it worked for me but seriously yes they are back to there 8 week schedules now and they will take this time depending on how busy they are.

Helmbroken

Is the template SAR letter that is posted aroud suitable for a settled loan of 5 years duration (fininshed 4/5 years ago) - my original paperwork was destroyed in a flood & I cannot say with absolute certainty we paid PPI - although pretty sure we did. I recently wrote to Egg Loans for statements/information, and the reply I got was (& I quote):

Thank you for your recent request for an executed copy of the credit agreement for account no ***** with Egg Banking plc under section 77 (1) of the CC Act 1974.

As the account you refer to is now closed I have to inform you that Egg are under no obligation to comply with q request for a copy of the executed agreement under the CC Act as we no longer have a contractual relationship relating to this account, nor are we seeking to enforce any agreement on the account.

The right to be provided with this information from Egg Banking plc ended with the closure of the account.

Section 77 (3) (a) of the CC Act states that section 77 (1) does not apply where 'no sum is, or will or may become payable by the debtor'. The right to request an executed copy of an agreement is found in Part VI of the Act, which is entitled 'Matters arising during currency of credit hire agreements' ; so where an agreement is no longer current, the right to request or be provided with a copy of the excuted agreement therefore ceases.

We wrote asking for statements of all payments, which they said they would forward !!!

Can anyone shed any light on what I can do next?

Many thanks in advance ...

Cherypie

Hiya,

Husband took out Natwest credit card in 1989 - had no idea that he had PPI - when checking statement in 2009 I realised he was paying a hefty sum each month and cancelled it immediately. He has always refused PPI because he had independent insurance to cover it.
He has put in a claim this weeken using an online form. He says that he was probably given a leaflet at the time but did not act on it but ppinwas applied anyway. He does not have a policy number only his card number - after he took out the card he took a degree and was a student for three years when it would not be paid out. The limit increased over the years and we have been at the top of it at times.
I am a secondary cardholder and have been since we married 15 years ago and I was not informed that this was in place either

I just have a feeling that Natwest will decline in the first place saying if he had a leaflet he would have known all about PPI.

Any hints and tips for answers back to them or the likelihood of us being successful

Thanks peeps

cappo

Helmbroken wrote: »

Is the template SAR letter that is posted aroud suitable for a settled loan of 5 years duration (fininshed 4/5 years ago) - my original paperwork was destroyed in a flood & I cannot say with absolute certainty we paid PPI - although pretty sure we did. I recently wrote to Egg Loans for statements/information, and the reply I got was (& I quote):

Thank you for your recent request for an executed copy of the credit agreement for account no ***** with Egg Banking plc under section 77 (1) of the CC Act 1974.

As the account you refer to is now closed I have to inform you that Egg are under no obligation to comply with q request for a copy of the executed agreement under the CC Act as we no longer have a contractual relationship relating to this account, nor are we seeking to enforce any agreement on the account.

The right to be provided with this information from Egg Banking plc ended with the closure of the account.

Section 77 (3) (a) of the CC Act states that section 77 (1) does not apply where 'no sum is, or will or may become payable by the debtor'. The right to request an executed copy of an agreement is found in Part VI of the Act, which is entitled 'Matters arising during currency of credit hire agreements' ; so where an agreement is no longer current, the right to request or be provided with a copy of the excuted agreement therefore ceases.

We wrote asking for statements of all payments, which they said they would forward !!!

Can anyone shed any light on what I can do next?

Many thanks in advance ...

Hi Helen sar them they cannot by law refuse to comply with your request see link below


https://forums.moneysavingexpert.com/discussion/1475553

cappo

Cherypie wrote: »

Hiya,

Husband took out Natwest credit card in 1989 - had no idea that he had PPI - when checking statement in 2009 I realised he was paying a hefty sum each month and cancelled it immediately. He has always refused PPI because he had independent insurance to cover it.
He has put in a claim this weeken using an online form. He says that he was probably given a leaflet at the time but did not act on it but ppinwas applied anyway. He does not have a policy number only his card number - after he took out the card he took a degree and was a student for three years when it would not be paid out. The limit increased over the years and we have been at the top of it at times.
I am a secondary cardholder and have been since we married 15 years ago and I was not informed that this was in place either

I just have a feeling that Natwest will decline in the first place saying if he had a leaflet he would have known all about PPI.

Any hints and tips for answers back to them or the likelihood of us being successful

Thanks peeps

Hi cherypie put in a complaint using your credit card number which is all you need download a fos questionairre see link below and off you go.


http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step3

amersall

Helmbroken wrote: »

Is the template SAR letter that is posted aroud suitable for a settled loan of 5 years duration (fininshed 4/5 years ago) - my original paperwork was destroyed in a flood & I cannot say with absolute certainty we paid PPI - although pretty sure we did. I recently wrote to Egg Loans for statements/information, and the reply I got was (& I quote):

Thank you for your recent request for an executed copy of the credit agreement for account no ***** with Egg Banking plc under section 77 (1) of the CC Act 1974.

As the account you refer to is now closed I have to inform you that Egg are under no obligation to comply with q request for a copy of the executed agreement under the CC Act as we no longer have a contractual relationship relating to this account, nor are we seeking to enforce any agreement on the account.

The right to be provided with this information from Egg Banking plc ended with the closure of the account.

Section 77 (3) (a) of the CC Act states that section 77 (1) does not apply where 'no sum is, or will or may become payable by the debtor'. The right to request an executed copy of an agreement is found in Part VI of the Act, which is entitled 'Matters arising during currency of credit hire agreements' ; so where an agreement is no longer current, the right to request or be provided with a copy of the excuted agreement therefore ceases.

We wrote asking for statements of all payments, which they said they would forward !!!

Can anyone shed any light on what I can do next?

Many thanks in advance ...

I answered your other post.
https://forums.moneysavingexpert.com/discussion/comment/52672889#Comment_52672889

amersall

ctrlaltdel wrote: »

my father in law took out ppi on a motorcycle he bought about 5 years ago, it was through forthright motorcycle finance (something to do with BANK OF SCOTLAND), he has just had a letter back saying that.... the policy was sold by carnell motorcycles and they can be contacted at the following adress... sandhills lane off derby road liverpool L5 9XJ, we have sent a coy of your letter to CARNELLS and we have asked them to investigate the issues raised in your letter and to respond to you.
As we did not sell the policy, we do not consider that we are responsible for any concerns you may have regarding the sale of this policy, you may consider this to be our final response, blah blah blah.

this letter was from the BANK OF SCOTLAND whom i asume are the underwriters?
the problem is, CARNELLS have ceased trading so we dont know what step to take next, other than this its an open and shut case, ie medical grounds, sick pay etc.
can anyone advise please.

i have just seen on the credit agreement that it is called GAP insurance, does this make any difference?

Gap insurance is not really PPI as such, this is to cover the value of the car if it were to be wrote off in an accident so that the Finance people get their money back.

It is the dealer you make the claim to if you were mis sold, but do not think Gap insurance applies here.

Give FSCS a ring and see if they can help you as the firm has ceased trading, they may be able to advise as to what you should do.

If this were normal PPI then if the loan PPI was purchased on or before the 14th Jan 2005 then the FSCS may be able to compensate you, not sure about Gap though, ask them.

http://www.fscs.org.uk/contact-us/

amersall

kent-boy wrote: »

Hi all

I had a credit card with the Aliiance & Leicester which i was paying PPI !
A couple of years ago A & L were taken over by Santander and the card was taken over by MBNA !
Just wondering if anyone else is in the same situation and if anyone could advise me as to who to address the complaint to ?

Put the complaint into MBNA.
https://www.mbna.co.uk/protection-security/payment-protection-insurance-complaints/index.php

Benji_58

di3004 wrote: »

Hi and welcome
Not all busineses were regulated by the FSA until from 14 Jan 2005.
So for example, the Financial ombudsman service (FOS) if you were to complain to them are not able to deal with a complaint if the business your complaining about were not regulated by the FSA or prior to these GISC at the time you taken out the policy.

However, you can still try ringing the FOS, and they will suggest another avenue in order to try to get your money back to you, such as the underwriter/insurer of the company you complaining about.
They may have been regulated, and if they had any involvement of the ppi when it was sold to you, the FOS can check this out and try holding them responsible or part responsible.

Call the FOS on the free customer number who will be able to advise from here, but ask the lender to send you a copy of the policy details in the post (these are free) and your entitled to this anytime on request. Details of the underwriter/insurer are enclosed on that policy.

Hope that helps, good luck.:)

Thanks for info.
I sent a claim on 2nd April not had a reply yet. Started card Oct 02 so I guess will get same responce. But I know what to do now:)

nbz1978_2

Hi

I'm currently reclaiming PPI from LTSB and according to a communication they made to FOS, they have confirmed I will receive my calculation soon (of course I won't hold my breath though).
Has anyone experienced having General Insurance slapped on in addition to PPI - i.e. effectively paying two lots of insurance on the one loan? It wasn't until I went through my accounts and I noticed I was paying the two. I didn't make a separate claim for each - should I just dispute the calculations if they don't include them both or will I need to make a separate claim for the Gen Ins?

Thanks for your help