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PPI Reclaiming Discussion Part 5
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Yes, mistakes happen.
No, there is no additional compensation due. Redress is defined.0 -
You do not get improved offers following mistakes. At best a standard "go away" payment of £25-£50 might be generated if you complain enough but realistically you have not suffered any loss here
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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I put in a complaint for ppi on my mortgage. I had redundancy and unemployment cover. In 2011 I took voluntary redundancy which meant I could not claim against the policy. I was not told at the point of sale that this was excluded or that I could complain at the time. The complaint has been disallowed on a technicality of 6 year rule but how was I to know? about this. Only aware when I watched Martin Lewis that I could claim, is this allowed?0
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I put in a complaint for ppi on my mortgage. I had redundancy and unemployment cover. In 2011 I took voluntary redundancy which meant I could not claim against the policy. I was not told at the point of sale that this was excluded or that I could complain at the time. The complaint has been disallowed on a technicality of 6 year rule but how was I to know? about this. Only aware when I watched Martin Lewis that I could claim, is this allowed?
If they have correctly applied both the 3 year and 6 year rules then your complaint is time barred. Voluntary redundancy would rarely, if ever, be covered else you'd just take it immediately and live off the policy for a while.Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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I just wondered if this had happened to anyone else or whether it was just a one-off genuine mistake on the part of RBS...?
Mistakes happen. Plus, not everything is available on screen at first glance.Also, given these circumstances, would there be a case for seeking an improved offer, for additional inconvenience and stress caused..?
You already get an improved offer as the interest element of 8% simple is higher for every day.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
I put in a complaint for ppi on my mortgage. I had redundancy and unemployment cover. In 2011 I took voluntary redundancy which meant I could not claim against the policy.
Correct. A choice to leave work means you are not being forcibly made unemployed.I was not told at the point of sale that this was excluded or that I could complain at the time.
You cannot be told everything at point of sale. However, it would have appeared in the policy details if you chose to read them. It was probably listed in the key facts document (a shorterned version of the key things on a policy).
You dont need to be told you can complain about something as it should be common sense that you can complain about anything you like.The complaint has been disallowed on a technicality of 6 year rule but how was I to know?
How to know what? That you could not complain about something you felt you needed to complain about?Only aware when I watched Martin Lewis that I could claim, is this allowed?
It is allowed and correct.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
Hi,
I made an enquiry about reclaiming PPI, but one of the companies came back saying that, if I was to proceed with the claim, they would close my accounts, cancel payments and be blacklisted from using the company in future.
How can they do this when they are the ones in trouble for mis-selling PPI to me? Is that not against FCA or ombudsman rules?
Please help as feel being bullied out of claiming.0 -
Hi,
I made an enquiry about reclaiming PPI, but one of the companies came back saying that, if I was to proceed with the claim, they would close my accounts, cancel payments and be blacklisted from using the company in future.
How can they do this when they are the ones in trouble for mis-selling PPI to me? Is that not against FCA or ombudsman rules?
Please help as feel being bullied out of claiming.
If they put that in writing you can complain to the FCA about them as these sorts of "revenge" acts are not allowed.
They are of course allowed to make a commercial decision not to provide services to you at any time but not as a result of a PPI complaint (unless I suppose they thought it was vexatious)Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Please help as feel being bullied out of claiming.
You are not claiming. You are complaining. You are alleging a wrongdoing by that firm. If you have a genuine complaint then they should follow the FCA regulated complaints process. If they believe you are trying it on and making a fraudulent complaint in an attempt to defraud money out of them then they are allowed to end their services.How can they do this when they are the ones in trouble for mis-selling PPI to me?
Has the firm been in trouble for misselling PPI? Whilst the PPI issue is mainly with the banks, card providers and loan brokers, it is not a widespread issue with many smaller firms.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
I filled out one of those on-line claim links and found I might be owed something from a store card from 2007. I have no idea what this is and unlikely to have paperwork from that period. I would prefer to DIY using the MSE links rather than be beholden to a third party.
How do I find out what this card would have been?0
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