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PPI Reclaiming Discussion Part 5

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Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    It was open within the last 6 years, it wold be on your credit files.

    If not, your memory or filing.

    However, a claims company would not have any idea if you had PPI, or indeed any accounts.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    rachelagray wrote: »
    I filled out one of those on-line claim links and found I might be owed something
    That's a claim company lie, you are not "owed" anything. If you did indeed have a PPI policy on your store card, you'll need to show it was somehow mis-sold to you in order for it to be refunded.

    However, it sounds like the Claim Company just want to sign you up as a customer in the hope that you might have a successful complaint from somewhere and they can then charge you 20% (plus VAT) of any redress. They can't know in advance you had PPI unless you've already signed a contract allowing them to act on your behalf.

    By all means investigate the store card lead yourself, but expect nothing and you won't be disappointed.
  • thinster
    thinster Posts: 32 Forumite
    Hi, my wife and I have found some old mortgage statements (2004 - 2006) when our mortgage was with Kensington Mortgages and sent them a PPI check request via email. They replied saying they could find no records of any accounts in our name even though I gave them the account number. What would be the next step please? Would going through Resolver be beneficial?



    Thanks :)
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    No. Resolver don't have your paperwork.

    You'll need to provide the evidence yourself.
  • thinster
    thinster Posts: 32 Forumite
    Deleted_User wrote: »
    No. Resolver don't have your paperwork.

    You'll need to provide the evidence yourself.


    The only evidence we have are the mortgage statements. There is no details of any PPI payments on them just amounts paid and interest etc.
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    If neither you nor Kensington have any record of you paying PPI, it will be challenging to complain about having had it.
  • -taff
    -taff Posts: 15,373 Forumite
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    did a broker sell you this mortgage?
    Non me fac calcitrare tuum culi
  • Nasqueron
    Nasqueron Posts: 10,771 Forumite
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    thinster wrote: »
    The only evidence we have are the mortgage statements. There is no details of any PPI payments on them just amounts paid and interest etc.


    MPPI was very rarely included in the mortgage, indeed, it is far more common to buy a mortgage with an IFA or broker who would arrange insurance through another firm so Kensington would not know anything about the insurance other than you having say life insurance or buildings insurance if that was a requirement of the loan. If you got the mortage via a broker (e.g. an estate agent) who arranged the cover then they are the people you complain to, not Kensington, however, as the mortgage was taken out before 2004 they were not regulated so your complaint is over.


    TLDR:
    Kensington didn't sell you PPI so have rejected you
    If you did have it, whoever sold it to you was not regulated so does not need to consider your complaint

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • thinster
    thinster Posts: 32 Forumite
    -taff wrote: »
    did a broker sell you this mortgage?


    Yes I think so. TML Financial Solutions.
  • Nasqueron
    Nasqueron Posts: 10,771 Forumite
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    thinster wrote: »
    Yes I think so. TML Financial Solutions.


    Bingo


    You complained to the wrong firm - Kensington didn't sell you anything so aren't guilty of miss-selling


    The firm were not regulated at the time of the sale


    Your complaint is over I'm afraid.

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

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