PPI Reclaiming Discussion Part 5

dunstonh

We got our mortgage via a mortgage broker, who also arranged PPI (with a separate company from the mortgage provider). When reclaiming PPI, should we claim against the mortgage broker or the PPI provider?

You send it to the mortgage broker. However, be wary. Unlike banks where the staff are not held personally responsible, the mortgage broker is. They will take it personally. it will also hit them emotionally and financially. So, do not put in a complaint if you are just trying it on.

Mortgage brokers account for under 1% of PPI complaints and most do not succeed. Only sales after Jan 2005 can be complained about.

The two largest mortgage broker networks in the UK, that handle over half of all mortgages both have under 30 PPI complaints at the FOS.

karenj

This may seem a silly question, but...

My mum found paperwork relating to a loan with PPI that my dad had taken out. Dad died 10 year's ago and mum is thinking of claiming. Dad was self employed. When filling the form in on Resolver, do we put dad's name in as the loan was in his name even though mum's doing the claim and where would she let them know she is claiming on his behalf?

[Deleted User]

Your Mother should simply write a letter with all the pertinent information. Resolver just adds an unnecessary third party into the mix. She'll have to also provide proof that she has the right to complain on your father's behalf.

Do note that there is likely to only be very limited records of someone so long deceased..

karenj

Thanks for your quick reply. She has all the paperwork relating to the loan. Would proof mean a copy of the Will?

[Deleted User]

karenj wrote: »

Thanks for your quick reply. She has all the paperwork relating to the loan.

You already posted a thread and had responses about your father's PPI in 2017:
https://forums.moneysavingexpert.com/discussion/5597500/ppi-claim

Any reason why you believe you have a better chance now than then?

karenj

Thank you for bringing up my post in 2017.

Just reading successes of people claiming for deceased people as at the time I didn't think it was possible. Mum can try. Nothing to lose.

[Deleted User]

I suggest you re-read the responses you received in 2017..

Nasqueron

karenj wrote: »

Thank you for bringing up my post in 2017.

Just reading successes of people claiming for deceased people as at the time I didn't think it was possible. Mum can try. Nothing to lose.

As per 2017 if your father took out PPI that specifically excluded self-employed people and he was self-employed, why did he take it out?


That would be a suitable complaint reason but with time passing, it may be that the complaint is time barred anyway. I would definitely double check it didn't cover him before complaining though and ensure you have proof he was self employed such as his tax return.

Nasqueron

Moneyineptitude wrote: »

Read the old thread I linked to.

The PPI DID cover the self-employed and without any "onerous conditions".

That's why I referred the OP back to the old thread.

Blah too many people hijacking that post, there were too many people on it and I missed that.



I think your reply in that thread was correct, the terms were onerous so was worth a complaint at that time, now, who knows. There is a case example on the FOS of a dental technician who won a miss-selling case on that basis as he'd have to close his business down to claim even if he was just unable to work for a period but it's probably too late for OP now

[Deleted User]

Nasqueron wrote: »

I missed that

Furthermore, it appears to be broker-sold insurance from prior to 2005.