iwantoneofthose dot com rant

GrungeMeister

Just a minor rant to get this off my chest.

Ordered 3 items from their 3 for £20 offer a few weeks back.

2 items posted out & received on time, the 3rd item was out of stock. Logged in today to find out where the 3rd item had got to, only to discover they'd cancelled that part of the order on the grounds the item couldn't be sourced. They'd hadn't emailed me to tell me about the cancellation.

So I phoned them up to query and was told that I cannot choose a direct replacement item because only certain items were in the 3 for £20 offer (fair enough), but nor can I choose any other item in the 3 for £20 because that deal's now ended.

And they won't let me return the other two items either, so I can't get my money back either. Or any other kind of recompense.

So, with "iwantoneofthose dot com", a 3 for £20 offer is actually a 2 for £20 offer.

Not amused. Avoid.

the_lunatic_is_in_my_head

Well if you've paid for 3 and only got 2 they have to let you return at their cost for a refund or the easiest thing to do would be to give a £6.67 refund. Phone them up (0844 573 7070), ask for a supervisor and request either of the previous suggestions.

GrungeMeister

ludovico wrote: »

Well if you've paid for 3 and only got 2 they have to let you return at their cost for a refund or the easiest thing to do would be to give a £6.67 refund. Phone them up (0844 573 7070), ask for a supervisor and request either of the previous suggestions.

I did exactly as you said.

And they've caved in. They say they'll email another part of their organisation, obtain the price of the missing item and apply that as an account credit.

And if that comes off, I'm more than happy (the item price was £14.99 at the point of order).

But I'll check in back here just to let you know how I get on.

burnlyf

GrungeMeister wrote: »

So I phoned them up to query and was told that I cannot choose a direct replacement item because only certain items were in the 3 for £20 offer (fair enough), but nor can I choose any other item in the 3 for £20 because that deal's now ended.

The deal is still on, I was going to order tomorrow but I guess I'll give it a miss now.

GrungeMeister

Well, they've reneged on their offer. They've now credited £7.49 to my account, half what they promised yesterday. But there's no email to say the 3 for £20 deal is still on, nor did they phone me as promised.

Useless shower.

arcon5

GrungeMeister wrote: »

Well, they've reneged on their offer. They've now credited £7.49 to my account, half what they promised yesterday. But there's no email to say the 3 for £20 deal is still on, nor did they phone me as promised.

Useless shower.

seems fair to me, more than a third refunded

DannyHut

GrungeMeister, I am so sorry to hear of the issues you have had. I work at IWOOT so I will be more than happy to help you out if you are still unhappy. If you have an order number you can provide I can directly message you through your account.

Alternatively you can call on 0844 573 7070. If you ask to speak with the customer relations team and explain I have contacted you via Moneysavingexpert.com when calling, I will personally help with any matters.

Thanks

GrungeMeister

arcon5 wrote: »

seems fair to me, more than a third refunded

Yeah. But it's not enough to buy a replacement item from the 3 for £20 sale, which is what drew me to that site in the first place.

The easiest thing would've been to say "just pick something else" from the items in the offer, instead of this carry on.

Plus I don't like the way they don't email to tell you what's happening & don't phone you when they say they will.

So. Ho diddly hum.

GrungeMeister

Well I picked something else with my £7odd ... and it's been stuck at "picking order" for a week.

Not even been despatched.

Useless.

GrungeMeister

Still not picked, nor despatched.

But they have sent a message through their internal system saying despatch is now expected within 3 weeks.

3 more weeks. For a dvd.

Useless.

GrungeMeister

Still not picked, nor despatched.

Useless.

(sorry, this thread's going to become really boring, cos all I'm going to post is how useless they are ... every night ... until my dvd is delivered)