Selective International

selective2007

Cherokee wrote:

I have used these a few times, a few of them have been ok but a few havent. The last time I used them I had a book I sold on ebay going to switzerland. It was meant to be collected from me between xmas and new year, they didnt collect, arranged re collection on 2nd Jan and was collected. To cut an extremely long story short, this parcel was bounced back and forth for weeks on end my tracking with parcelforce spread over two pages!!!, I had very little support from Kevin and a very angry ebayer threatening to report me to ebay!!! It was eventually delivered last week!!!!

One more thing i forgot to mention, Switzerland requires Commercial invoices and the problem with Cherokee's parcels lies with British Customs which they kept returning the parcel to me continously. This was out of my hands and to behonest i couldn't do much more for this customer. i did my best by trying all different invoices which customs would accept. However i think the problem also lies with Parcelforce GLS staff because all my Switzerland parcels have gone through DHL fine, regards.

isayoldchap

selective2007 wrote:

Hi Guys, Love to Read Your feedback on my services, But im not here to plug, but just would like to clariy a few things!

Over the past fortnight its been my busiest ever, and to be honest it was too much to handle. Two major ebay couriers were stopped by Parcelforce to trade there services and we changed couriers to DHL. With the other two companies ceasing trading, I was lumbered with all the extra work which put alot of strain on me and my business. My drivers (who cover the lancs, lincs and yorks) regions were working alot of hours and I was dealing with around 800 emails a day which was a struggle, but to top it off the DHL Email Booking centre couldn't handle all my bookings and were taking upto 48hrs to process them onto depots. just thought i'd explain.

Also, i have had alot of people moan me saying its not DHLs fault because they can handles PAYPERDROP and INTERPARCELS work fine. Thats could be the case, but im not sure how many of you know, but there is actually two DHl networks in the UK, I use the Blue network which has entirely different drivers and vans then the Red betwork which interparcel and payperdrop use, so there processing is done in london. The reason why i never chose the red network is because they couldn't give me a cheap deal so that i could offer you guys a 3.99 service.

Also with regards to the 5000 parcels a day - its actualy about 3000, about 500 -600 through ebay and the rest is direct contracts which my drivers cover. 5000 was abit high but when your stressed you can come out with some random things - lol.

Anyway i'll be back to read your continuos views and im glad my business is starting to get back on track! (alot of long days for me though, finish at 2am back at 8am).

Regards

Hi Kevin
Have you dropped Parcelforce then?Is it only DHL you use now?
Can parcels be still taken to the depot,regardless which company,once you send the confirmation number for pick up?

funkyfunkymonkey

isayoldchap wrote:

Hi Kevin
Have you dropped Parcelforce then?Is it only DHL you use now?
Can parcels be still taken to the depot,regardless which company,once you send the confirmation number for pick up?

Hi Kevin

Welcome to MSE, great that you came on here to put a 'face' to the name.

When Parcelforce were doing the collections a confirmation number was sent by email from Parcelforce and you could drop the parcel off at their depot.

Now that you are using DHL we don't get a confirmation number from DHL until they arrive to collect, so could we still drop off at their depot rather than having to wait in?

FFM

ormus

ive just done an (fictious) online quote at interparcel. 20kg from manchester to weymouth. 49 quid!
what a laugh. cheaper to fly it down via southwest airlines!

selective2007

Thanks for welcoming me, its interesting on how people can actually save money. :beer:

Sadly we had to remove Parcelforce from our carrier list due to the high tariff they were proposing.

Our aim has always to offer a low cost efficient service, but sometimes it can be hard.

The main porblem at the moment is how DHl process our bookings, we could use web shipping but its constantly out of action (8pm to 8am and Weekends:mad: ) and phoning them through rises our costs, so emailing is the only real way at the moment and waiting for there reply! :rolleyes:

Currently we are maintaining an efficent service throughout Lancs, Yorks, and Lincs with our own drivers, I am taking on a few more drivers to spread about, probably more down south targeting Stockport, Derbyshire and Notts.

Anyway we can get you a refernece for you to take to depot but this needs to be requested as early as possible for me to action it, regards

Kaminari_2

Hi Kevin!

Welcome to MSE!

And good luck with getting everything sorted out. It sounds like a nightmare!

appleblossom

Thanks for coming on Kevin and welcome to MSE - touch wood, all my tranx have gone without any hitches and I have every intention of continuing to use you unless ob. I do occur any problems. - A few ppl I 'know' (from a parenting site) have had problems with you and unfortunately have changed to other couriers, but understandably you have had a lot to deal with the last few weeks, and if any further comments are made about the service, I will refer them to here so they can your honest explanation - meanwhile - keep up the good work and the cheap rates lol. Thank you.

pizzaman_3

I thought I would give Selective a try yesterday and booked a collection for today. Ive not receied a confirmation email yet so unsure if it will be picked up. Ive emailed Kevin but from what I have read on here he doesnt reply very often so does anyone have his IM details?

thanks

funkyfunkymonkey

pizzaman wrote:

I thought I would give Selective a try yesterday and booked a collection for today. Ive not receied a confirmation email yet so unsure if it will be picked up. Ive emailed Kevin but from what I have read on here he doesnt reply very often so does anyone have his IM details?

thanks

I ordered a collection for Tuesday, got a confirmation email, but am still waiting. I have also emailed (twice), but have not got a reply. Would also be interested in his IM details.

FFM

snow

I've ordered collection for Tuesday, nobody picked up the parcel, but I received an email from Kevin. He suggested to call the Customer Service. So on Wednesday morning I called them, they rebooked me for Wednesday and at 3p.m. the parcel has gone!:T