Mansion 23" led tv

bob_a_builder

ISO 9002 as a standard is far more relevant than any CE approval that has been such a big thing here

ISO9001(2) is not a legal requirement to sell a product - your customer may choose to make is a condition of purchase, but not legally required
And the one thing it isn't is a "standard" - it just you documenting what you do, so as long as you do what you have previously documented you conform

CE is legal requirment

shaun_from_Africa

fwor,

it is laughable and it annoys me that other people looking for sound advice may judge doing their business in such hard times with a UK company

A UK company?
Why does their website state that they are governed by Californian laws then?

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of MANSION products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of MANSION products) must be commenced within one (1) year after the claim or cause of action arises.

And the 1 year limitation is bull**** as well.
In the UK you have up to 6 years from purchase to attempt to claim from a company.

http://www.mansiontv.co.uk/terms.asp

spannerzone

Well perhaps my years working and running a long established family owned TV electrical retail outlet makes me a bit cynical.

It is so easy to make a website and sell products, that's the trouble- anyone can do it and many fake scam sites crop up all the time.

MansionTV might be genuine but my lord they're pretty poor at online business to say the least.

• No apparent stock as waiting for a container to get approval despite their products being advertised as 'next day delivery'
• Questionable removal of the company number that belonged to Red Saunas
• Lack of correct domain registration as businesses are required to do,
• Apparent failure to deliver anything except a free gift to anyone that's posted on here.
• Only given refunds when threatened with legal action or such like.
• They've cut n' pasted terms and conditions that are incorrect in so many ways.
• Very cheap, I mean VERY cheap extended warranties but no mentions of support or anything.

Anyway, apparently someone has received a MansionTV so there is hope.
http://www.youtube.com/watch?v=T1T_A0U5ll0

spannerzone

Also discussed here:
https://forums.moneysavingexpert.com/discussion/3853579

trumpton

Unfortunately, MSE often gets new posters posing as satisfied customers for very dodgy companies, just to try to make them look legit.

Until I see a long-standing MSE member with loads of posts under their belt saying, 'Yes, Mansion TV's are ok to deal with', then I will be avoiding like the plague as they sound very, very dubious to me.

KJEG

Let me make myself perfectly clear. I am just as pi**ed off as everyone else that has ordered from Mansion and they only have themselves to blame for the poor press. Having said that, some of the comments on this forum are pure speculation and nothing more. My point is that a lot of the concerns expressed can be reasonably explained and aren't obvious signs of fraud. What starts out as speculation ends up being taken as facts...just read some of the comments posted on the young man's video of him unpacking his TV. He also states that he has some blurring on one side of the TV that could be an issue but (here I go again) it could also be that he has some other electrical equipment by the side of the TV that may distort the picture after it has been on for a few hours. I had the same problem with a B&O TV that had a small monitor speaker too close and after a few hours one side of the screen looked like a fairground mirror. It could well be that the TV isn't screened as well as it should be therefore it is prone the electrical interference, reflected in the low cost of the TV.

Yes, CE certification is a legal requirement in the UK so it would be perfectly reasonable to accept the fact that goods were held by Customs because the manufacturer forgot to send the relevant paperwork, or didn't bother, or was lost by the shippers, who knows? But it doesn't follow that because of this that the goods are inherently dangerous or of shoddy quality. ISO 9002 is a "quality standard" and I challenge anyone to find a reputable well know manufacturer in Europe that doesn't have it, it is a prerequisite. Yes, I agree that for most businesses that ISO 9002 is a paper pushing exercise but in manufacturing it is completely different ball game, other quality procedures can be incorporated with it such as IPC-A-610 that dictate the standards of the manufacturing process for the given application. Life critical equipment will be manufactured to much tighter tolerances than a high volume item like TV's where it doesn't matter if the components on the pcb aren't quite exactly on the pads or slightly "tombstoned" for example. ISO 9002 will control these processes, so if there is a problem with production a "non-conformance" will be raised and a "corrective and preventative" action initiated to eliminate the problem from occuring again. Therefore, the manufacturing process is always being finely tuned leading to minimal failures and a good quality product. Also, the pick and place machinery needed for high volume products is a huge investment and once the process of manufacturing starts it is a process production line that chucking out possibly hundreds of units an hour and if there aren't strict quality procedures in place and something goes wrong down the line it can cost thousands if not tens of thousands of pounds. My point is, forget CE certification from a quality point of view, it only applies to the EU and comes from bureaucrats in Brussels who will no doubt bring in a law for straight bananas!

If I were Mansion I would be getting my marketing department on the phone to all the "Stuff" magazines of the world to review the TV's before all the bad press kills them off. Something they maybe should have thought of before. It would be interesting to see one in a lab and have the specs checked out against the specs given by Mansion.

Another thing, if you're expecting to be able to rewind live TV then you won't be able to do this unless you have "paused" first and have an external hard drive or USB stick attached. The TV doesn't have an internal hard drive (another reason for the lower price) and you would need more than one to pause "on the fly" as you can with a set top box like Tivo or Sky.
My son is interested in buying one of these TV's but is obviously waiting until (and if) I receive mine. If everything does work out OK my advice to him would be if you're happy to wait for a month, go for it.

fwor

It seems bizarre that you are still insistent that all of the warning signs have got an innocent explanation or are the subject of "pure speculation".

What is your rational explanation for what shaun points out - the words "Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A." in their Terms and Conditions, or the fact that one of the terms in their Privacy Policy was apparently last amended almost a decade before their domain was first registered?

Or Spanners observation that they have removed their company number from the website, despite it being a mandatory requirement for companies trading online?

Why are you so determined to ignore those facts - to simply gloss over them?

KJEG

I absolutely agree with you, these signs are worrying which is why I posted on this website in the first place. As I have already stated, they only have themselves to blame and I have been lied to several times by them but this isn't absolute proof of fraud until the facts can be established. Only Mansion know the answers to your questions, but I will find out for myself tomorrow if my delivery turns up. However, what I do object to is the snowball effect speculative comments have that bear no significant weight behind them. For example, it has now been established as fact that Mansion are at Unit 10A as confirmed by Parcelforce and therefore it can't possibly still be for rent. The TV as a brand does actually exist as confirmed by the young man on YouTube, although (laughably) someone has accused him of being a Mansion rep because he doesn't reply to the posts quickly enough! It has also been established that although the website doesn't show up as https the server that payment details go through is.

Has anybody thought that with so much bad publicity based on incorrect assumptions before the facts can be established that this could indeed be the cause of Mansion "closing their doors" and disappearing into the ether with not only mine but lots of other people's money? Then everybody on this website will turn round and say "There you go, told you so!"

If you're looking for conspiracy theories, why is it that you guys that post on here regularly are always "thanking" each other? Surely being thanked by new users looking for sound advice is far more relevant. Looking at the ratio of posts against "thanked" any new user would think, as I did, that you must be giving lots of sound advice but in reality all you're doing is thanking each other every time you post. What's the point of that?

KJEG

OK, just tracked my goods:

Parcel tracks:
Date Time Location Tracking Event
14-04-2012 06:31 Mitcham Depot Loaded to vehicle for delivery
14-04-2012 06:28 Mitcham Depot Received at delivery depot
14-04-2012 00:36 National Hub Received and processed
13-04-2012 18:26 Cleveland Depot Tracked out of Local Hub
13-04-2012 16:14 Cleveland Depot Collected from customer

All looks good so far for Monday and not tomorrow as I stated in my previous post.

fwor

KJEG wrote: »

Has anybody thought that with so much bad publicity based on <ridiculous inconsistencies on their own website> could indeed be the cause of Mansion "closing their doors" and disappearing into the ether with not only mine but lots of other people's money?

Are you seriously saying that we have all got to stop pointing these inconsistencies and worrying signs out to people, and if we don't stop, it will be our fault if people lose their money?