Mystery Shopping Thread 22 *PLEASE READ THE OP FIRST**PLEASE NO CLIENT NAMES OR FEES*

mysterious_girl

Boredupnorth wrote: »

No I am time bared for all around me so I had to go around Liverpool and still only got 10. It's a bit disappointing this time

Only 10!!!??? How many pharmacies are you doing this week? I've had to travel further afield for the 15 I'm doing. It wouldn't let me take any more.

Boredupnorth

I only got 10 of those too but got 6 audits as well. I seem to be time bared from most things this round

ms_night_ryder

OOOpsy, didnt realise we had moved, sorry for the double post but.

so finally got offered the fizzy drinks, but is the oh so vague pay worth it?

i dont even know what they are basing it on

ms_night_ryder

RE: Gosh they grate! query, you didnt give the best score, but said it was o.k what could they do to improve? me: noting, the service was o.k i waited longer than 2 minutes queuing, it was very busy this is acceptable, please ask the company to install robots, this will ensure efficient service! grrrr!

N.I.M

ms_night_ryder wrote: »

RE: Gosh they grate! query, you didnt give the best score, but said it was o.k what could they do to improve? me: noting, the service was o.k i waited longer than 2 minutes queuing, it was very busy this is acceptable, please ask the company to install robots, this will ensure efficient service! grrrr!

Give them that response and stick to your guns. I'll give you the fee and reimbursement if they refuse it.

ms_night_ryder

Lol

I did! they came up with another query, this one is like kill me now, i do this posh sarnie shop everywave and answer the question the same, they have changed the questions but not the witless pr

Lawpf2001

ms_night_ryder wrote: »

RE: Gosh they grate! query, you didnt give the best score, but said it was o.k what could they do to improve? me: noting, the service was o.k i waited longer than 2 minutes queuing, it was very busy this is acceptable, please ask the company to install robots, this will ensure efficient service! grrrr!

My brother works for RE too and was asked how a chain could improve the front of their shop. He replied back with jugglers and fire eaters which was accepted by RE.

HeavensDevil

I have sent an email of complaint to RE regarding the proofreader who reviewed one of my reports - firstly, they asked that I elaborate on an answer, when the questionnaire didn't say I needed to. I answered the same question in the same manner on another report for that client the same day and there was no query. I said I would raise a complaint if any points were deducted. After it's all gone through, I look to see that not one but THREE points were deducted! The cheeky little :mad:! Well, I am a woman of my word, I've complained and told them I expect my points reinstated - yes, I know they don't really matter, but it's a matter of principle!

TractorGirl327

HeavensDevil wrote: »

I have sent an email of complaint to RE regarding the proofreader who reviewed one of my reports - firstly, they asked that I elaborate on an answer, when the questionnaire didn't say I needed to. I answered the same question in the same manner on another report for that client the same day and there was no query. I said I would raise a complaint if any points were deducted. After it's all gone through, I look to see that not one but THREE points were deducted! The cheeky little :mad:! Well, I am a woman of my word, I've complained and told them I expect my points reinstated - yes, I know they don't really matter, but it's a matter of principle!

Sometimes you need to go over the proofreaders head and speak to the allocator. I remember a bookshop. Had to make a minimum purchase of £10. Picked up 2 books, both with big stickers on front showing the price, one was £7.99 and one was £4.99. When I came to pay, the £7.99 came up on the till as half price - £3.99 - so I only paid £8.98. Proofreader said I didn't spend a tenner, my report was void. I replied and said what what had happened , she basically said tough. So I emailed the allocator, asked "What should I have done - said 'Oh no I want to pay full price?' and she agreed with me, over rules the proofreader, and I got paid.

N.I.M

TractorGirl327 wrote: »

Sometimes you need to go over the proofreaders head and speak to the allocator. I remember a bookshop. Had to make a minimum purchase of £10. Picked up 2 books, both with big stickers on front showing the price, one was £7.99 and one was £4.99. When I came to pay, the £7.99 came up on the till as half price - £3.99 - so I only paid £8.98. Proofreader said I didn't spend a tenner, my report was void. I replied and said what what had happened , she basically said tough. So I emailed the allocator, asked "What should I have done - said 'Oh no I want to pay full price?' and she agreed with me, over rules the proofreader, and I got paid.

I'm forced to ask is there a cap on the IQ required to be a proof reader. Sorry you scored too highly on the test you don't get the job...can you tell us how that makes you feel?:rotfl::rotfl::rotfl: