Mystery Shopping Thread 22 *PLEASE READ THE OP FIRST**PLEASE NO CLIENT NAMES OR FEES*

N.I.M

HeavensDevil wrote: »

Excellent, I will drop him a line later I can't speak for this fellow, but if I were running an MS co, I'd be less than impressed that my proof readers were something of a joke in the shopper community. Mind you, with the fees they pay, I'm doubtful that he'd care much

Wondering if I'm in for the boot soon now that I'm standing up for myself and calling them out on their crap. Can't say I'd care much if they did, they've not had anything half-decent in ages! Where are the bookies and the pubs where you can go in on your own or with a mate, buy two drinks within the reimbursement AND an alright fee on top?

Not seen the bookies for ages, although I heard mutterings from a former colleague who now works for one of them that the data they've been getting has been...questionnable and they are now looking for a new provider.

I'm still getting jobs with them after arguing a diabolical report through. I've stopped cow towing to them and still see quite a bit of work.

serendipity2706

OOOH! Look what I just saw on RE website

"Offensive responses are not acceptable at any time and shoppers with inappropriate attitudes will be
removed from our database immediately and without payment."

N.I.M

serendipity2706 wrote: »

"Offensive responses are not acceptable at any time and shoppers with inappropriate attitudes will beremoved from our database immediately and without payment."

Thats the lovely thing about the MRS though, if RE started doing that and were found to be doing it unfairly there would be sanctions as I understand it so their not going to flex their muscles just because.

And there is a big difference between "Offensive responses" and responses expressing disgust at incredibly poor / insulting service.

misssarahleigh

serendipity2706 wrote: »

OOOH! Look what I just saw on RE website

"Offensive responses are not acceptable at any time and shoppers with inappropriate attitudes will be
removed from our database immediately and without payment."

What we need to happen.

RE asks another MS company about the responce they get from their shoppers on queries to see if it's just them.

Other MS company says, "Well, we don't have many, but there fine mainly, most shoppers are nice once you speak to them"

(RE quietly contenplates why they "Don't have many")

Other MS company then states that they have a giggle sometimes over errors on the phone (RE confused by the phone bit, until MS company clarifies that sometims they ring their shoppers).

Increasingly confused RE asks what they do when shoppers don't answer the questions properly in the report (since they "Don't have many" queries). MS company says that this is a rare thing, but normally rectified quickly. What about poor pictures of store fronts, says RE.

Why would you ask for pictures of store fronts? replies the MS company. We ask for a photo of the reciept, not the store front (RE then starts to have a flicker of hope when they then think, 'thats a good point', 'why do we ask for both?')


RE's overall perspective of the conversation: Their shoppers are clearly all morons in comparison to those with the other MS company.

The real responce: You make the shoppers jump through hoops with pictures that are of no use, your report forms are poorly laid out, your contact unclear, your proofreaders at the best of times thick, the reports miss out questions you later want us to answer for free then deduct points for not answering the invisable question first time round, you send annoying emails saying "can you still do the job?", you need the blatently obvious repeating to you several times and then you have to check again. there is no common sense in much of what you do and if there's a chance to wriggle out of paying a shopper you take it.

samtastic7

sales assistant who spat occasionally while talking to me do i mention it?

N.I.M

samtastic7 wrote: »

sales assistnat who spat occasionally while talking to me do i mention it?

I would, but be sure to answer the invisible "how did it make you feel" bit.

lclose62

Hi everyone. Doing ESA Egg Banks for the first time tomorrow: How imperative are the business cards> My past experience of other stores/banks is that MOS don't always have business cards. Are they quite easy to get at egg banks? Do people usually get them?

samtastic7

N.I.M wrote: »

I would, but be sure to answer the invisible "how did it make you feel bit.

:(:( how do you think it made me feel? lol but it was gfk

N.I.M

samtastic7 wrote: »

:(:( how do you thiunk it made me feel? lol but it was gfk

Definitely mention it then, they actually give negative feedback to their clients and tell them your staff got it wrong.

Ziggy_Stardust

Is it spit or spray, spray can't be helped but if it was spitting like them dirty footballers I'd mention it, its un-hygenic.