Mystery Shopping Thread 22 *PLEASE READ THE OP FIRST**PLEASE NO CLIENT NAMES OR FEES*

Boredupnorth

mysterious_girl wrote: »

No. Heading south this time.

My money is on Trevor64 having nabbed the Tameside ones

Trevor64_2

Boredupnorth wrote: »

My money is on Trevor64 having nabbed the Tameside ones

Not guilty. :P
They were gone when I first saw them. All my local ones were gone.
I have Buxton, Altrincham and High Lane but all my others are way out of town.

HeavensDevil

Further update on my RE war: After the last message I posted, she replied, only to once again reiterate why I had been asked the initial query and why the reason I'd given on one question wasn't good enough. I replied, saying she'd still not told me what I should have done to get a printout, I'd asked for a compliment slip and it was not my fault the MOS wrote the details by hand on a slip of paper. That's all I wrote in this email. The response totally ignored this, but I was told what other questions I had 'failed' on. I had answered two questions instead of ticking 'N/A', as I had not been given a proper demonstration. So I have lost points for providing too much detail - that's gotta be a first for RE!

Oh and Charlotte, if you're reading, the word is spelt query, not 'querie'!!

Boredupnorth

HeavensDevil wrote: »

Further update on my RE war: After the last message I posted, she replied, only to once again reiterate why I had been asked the initial query and why the reason I'd given on one question wasn't good enough. I replied, saying she'd still not told me what I should have done to get a printout, I'd asked for a compliment slip and it was not my fault the MOS wrote the details by hand on a slip of paper. That's all I wrote in this email. The response totally ignored this, but I was told what other questions I had 'failed' on. I had answered two questions instead of ticking 'N/A', as I had not been given a proper demonstration. So I have lost points for providing too much detail - that's gotta be a first for RE!

Oh and Charlotte, if you're reading, the word is spelt query, not 'querie'!!

I know you are doing this out of principal but to be honest you are wasting your time. Why go through the hassle of all this when the points do not mean anything anyway. I would smile sweetly, say nothing and bank the money, there is no point getting stressed for something that does not make a blind bit of difference.
Seriously if you don’t like the proof reading queries, why work for them?

HeavensDevil

misssarahleigh wrote: »

What we need to happen.

RE asks another MS company about the responce they get from their shoppers on queries to see if it's just them.

Other MS company says, "Well, we don't have many, but there fine mainly, most shoppers are nice once you speak to them"

(RE quietly contenplates why they "Don't have many")

Other MS company then states that they have a giggle sometimes over errors on the phone (RE confused by the phone bit, until MS company clarifies that sometims they ring their shoppers).

Increasingly confused RE asks what they do when shoppers don't answer the questions properly in the report (since they "Don't have many" queries). MS company says that this is a rare thing, but normally rectified quickly. What about poor pictures of store fronts, says RE.

Why would you ask for pictures of store fronts? replies the MS company. We ask for a photo of the reciept, not the store front (RE then starts to have a flicker of hope when they then think, 'thats a good point', 'why do we ask for both?')


RE's overall perspective of the conversation: Their shoppers are clearly all morons in comparison to those with the other MS company.

The real responce: You make the shoppers jump through hoops with pictures that are of no use, your report forms are poorly laid out, your contact unclear, your proofreaders at the best of times thick, the reports miss out questions you later want us to answer for free then deduct points for not answering the invisable question first time round, you send annoying emails saying "can you still do the job?", you need the blatently obvious repeating to you several times and then you have to check again. there is no common sense in much of what you do and if there's a chance to wriggle out of paying a shopper you take it.

:T:T:T:T:T

LOVE IT! So tempted to put it in my email to the CEO (with due credit, of course! )

System

I just don't like RE really either. It is a shame they have a lot of the companies.

HeavensDevil

Boredupnorth wrote: »

I know you are doing this out of principal but to be honest you are wasting your time. Why go through the hassle of all this when the points do not mean anything anyway. I would smile sweetly, say nothing and bank the money, there is no point getting stressed for something that does not make a blind bit of difference.
Seriously if you don’t like the proof reading queries, why work for them?

Good question... I'd like to give you a wise and insightful answer, but in all honesty, I'm just skint! I really do think I'm about to chuck them now though, especially if N.I.M's right about the bookies going elsewhere. The queries are ridiculous and fees just as bad, especially when compared to other companies, who want the same job done, except with less silly scenarios and pointless detail and repetition on reports, and fees that indicate they show an ounce of respect for their shoppers! It's the patronisation and lack of respect that grates me most. In the bin with IMS, I think!

Boredupnorth

HeavensDevil wrote: »

Good question... I'd like to give you a wise and insightful answer, but in all honesty, I'm just skint! I really do think I'm about to chuck them now though, especially if N.I.M's right about the bookies going elsewhere. The queries are ridiculous and fees just as bad, especially when compared to other companies, who want the same job done, except with less silly scenarios and pointless detail and repetition on reports, and fees that indicate they show an ounce of respect for their shoppers! It's the patronisation and lack of respect that grates me most. In the bin with IMS, I think!

This really is the only way to deal with this company. If it makes you feel a bit better why not write to Tim explaining that you would love to keep working for them but only if they ever do anything about their stupid proof readers....I honestly think the more people that actually do something about it rather than just having a go at the stupid questions the better it will become. It's not until they consistently can't cover the work that they will actually do anything about it......That, I am afraid is a very long way off.

HeavensDevil

Boredupnorth wrote: »

This really is the only way to deal with this company. If it makes you feel a bit better why not write to Tim explaining that you would love to keep working for them but only if they ever do anything about their stupid proof readers....I honestly think the more people that actually do something about it rather than just having a go at the stupid questions the better it will become. It's not until they consistently can't cover the work that they will actually do anything about it......That, I am afraid is a very long way off.

That's exactly what I intend to do now, I very much hope some (or many) of the folks reading this do the same too. And if I/we get ignored, or a sniffy response, then that really proves they're not the sort of company I want to work for.

Boredupnorth

There are an estimated 180,000 MS'ers in the UK, a hell of a lot will be signed up with them so I doubt a few of us off here will make a dent in their business.