EBAY - Item sold and unable to supply!!

ginstar

Please, please help. I have sold an unwanted item on ebay for approx £170 which belonged to my daughter. She has since changed her mind and I dont have the heart to part with it now. To replace this item new would cost me in excess of £500. I have no idea what to do and am finding the whole situation really stressfull, what shall I do??? what is the best way of cancelling this now sold item - I have not accepted to payment but need to get this situation resolved. Thanks

foxybabe

Why don't you e-mail the buyer and say that is is no longer for sale as you broke it by accident. I know its a bit of a white lie but it gives you a way out without (hopefully) negative f/b. Or you could just refuse to sell it.

neilwoods

explain the situation to the buyer, and if paid refund the money. Still have to pay FVF. Not much else you can do.

Buyer may be peeved and leave a neg. But could a mutual widthraw

SmileBeHappy

i imagine you'll get a neg

either go through with it and buy ur daughter another

or dnt sell and risk a neg for NPS- won't look good if ur feedback is like 8

appleblossom

but then if OP only has a low fb, it wouldn't hurt for them to open up a new a/c and start again - I would explain situation to buyer in hope they understand but be prepared to accept a neg - and for future reference, check with the owner of the item before ebaying it!!

frivolous_fay

Best to explain the situation to your buyer in as believeable and apologetic a way as possible.

Make your decision based on their reaction. There's no sense costing yourself £300+ if the buyer is going to be understanding.

aqueoushumour01

I don't think anyone would blame you if you pulled out of the sale. Even though it shouldn't, a white lie would probably go down better than the truth but which ever way you break the news to the buyer, you probably risk a negative. Just do whatever you think is right

owey

I know you have changed your mind, but as it has sold, how would you like a seller pulling out on a sale on you?. By the way, what did you sell?. I think at best you could offer some compo as if it was as much as you say to buy it new I think the seller will go as far as they can to get the item. Or you should of pulled the item if it was not selling for the right price.

cafenervosa_2

The buyer has a right to expect the item. Maybe your daughter expected more than £170 so does not want to sell it now. The way I see it is that you decided that you wanted to sell it and thats why you put it on ebay, why go back on your decision?

Also if you tell a lie to the buyer saying its broken it could backfire as they still may want it or even demand to see some photos of the damage.

Moneymaker

I would simply tell the truth. "I'm really sorry to disappoint but my daughter has now decided not to sell it after all. I will refund your payment in full and add a bonus of £xx for your inconvenience."

There's no law against doing this.

Avoriaz

Either your daughter or the buyer loses out. The buyer bid in good faith but you think it is ok to disappoint her/him because your daughter has changed her mind. I think you have decided not to honour the ebay sale and are looking for reassurance on here that it is OK to cancel the sale.

You won’t get that from me.

I suspect I am on the other side of the deal in a vaguely similar situation.

I bought an item for £10.50 that is probably worth at least £30. The seller is avoiding communicating with me. When I tracked him down on myspace, he told me it was his brother who had sold it on his ebay account. I don’t believe him and frankly I am very irritated that the seller appears to be trying to get out of a deal where I bid in good faith and won. It is not my fault the bidding did not go higher, just as it is not your buyer’s fault that your daughter has changed her mind.

You will do what is right for you but expect a negative in return.

For the record, in your shoes I would probably choose to disappoint an anonymous buyer rather than my own daughter too so don’t think I am preaching at you. I’m just not going to tell you that you are doing the right or honourable thing.