tesco have announced price drop has failed

POPPYOSCAR

I also do not like the big signs they put up showing a large price with a very small 'save' beside it making you think at first glance that is the actual price of the product.

phoebe03cat

Glad to see the drop personally..sick of arrogant c/s, the fact you have to take a calculator to see where they're trying to catch you next, incorrect pricing, small print con tricks on advertising and I now just walk away from anything labelled buy 2, get ripped off on one ...which is a fair percentage of the shop...oh and the queues at the checkouts...could go on and on but can't be bothered...gone elsewhere

aau1

ChrisEvanson wrote: »

Yes their awful customer service has to play a part in this. I recently went and bought several mexican products as there was a big poster by the department showing all sorts of products. The buy two get one free didn't work so I went to CS. Sour faced woman goes off and comes back and says no its only the things with yellow tickets. I said 'oh...? But there is a poster by it saying it is mexican products?' 'Yes just the ones with yellow tickets'. I ask for a refund and go back. The products on the poster, which I had bought, hadn't got yellow tickets. So no discount but clearly shown on the poster yet even when queried it was denied. This is just one example.
.

The EXACT same thing happened to me. Word for word. Except I took it up with customer services by phone and got a £6 (double the £3 overcharge) gift card for the inconvenience. I was happy with that because I had told them I had returned the goods so I was a full £6 better off and Tesco were £6 worse off

They said I could use the £6 to go back and buy two of the fajita packs I was looking for but I ended up getting them for just £1.50 each in Home Bargains (because even on B2G1F Tesco were much more expensive). I used the £6 Tesco gift card towards a £6.23 shop that contained only half price stuff and a couple of whoopsies and on that shop I also got 6p back in clubcard points and 2p back for using my own bags so it effectively only cost me 15p for goods that should have been about £14

I had to laugh when I got my lowest ever conditional spend voucher handed over with the receipt - £3 off when you next spend £20. Well seen my clubcard usage has indicated to them that I am spending a lot less than I used to. I used to spend so much a week with them that my till spit would regularly be for £7 off wys £70 and fool that I was I would always redeem it the next week, get another one, use it next week, etc, etc. A £3 off £20 conditional spend would have normally been spent in a flash. I binned it straight away though because I dont think I will ever spend £20 in Tesco again

I am so glad I found this site and I am also glad that the combined efforts of savvy shoppers like me have sent Tesco this message!!!

Roll on them re-introducing acceptance of competitor vouchers so that I can use APGs in there!

Lip_Stick

I'm glad this has failed. What really annoyed me, was at the start of the campaign, they said Price Drop was to give clearer pricing and offers. It was a more honest and transparent way of operating. Well it has been anything but, and has been another attempt at trying to deceive the customer.

If Tesco treat customers the way they do, just imagine how suppliers and their workforce are treated.

richardw

Lip_Stick wrote: »

imagine how suppliers .... are treated.

I don't thing we need to imagine anything, they are hard nosed capitalists and will drive a very hard bargain with suppliers to drive the price down, which they won't pass on to the customers but try and maximise profit for themselves.

asparagusnextleft

Red29 wrote: »

Is it mean to say I laughed when I saw their results yesterday?:rotfl:

No, not at all. I laughed too :rotfl::rotfl::rotfl:

jenster

Have to agree with most things that have been said here
the price drop was and i wont use the word con but a mis truth ! but we all know they may well have lowered prices but not before they either put them up first ! and not by the odd penny but by tens of p ie as some one said peanut butter up by 30p this week alone ! .
The changing of clubcard points went down like a lead balloon too changing from 2pts to 1 pt and even less on fuel - which i have to say is by far the dearest at tesco in my area - they stopped taking coupons too and there customer service is appalling before xmas with a clubcard mailing i got a double points voucher - so ok spent 150 odd quid as it was xmas expecting 300 points oh no it didn't register thats ok i though c.s will sort it - they claimed it was already on - well it weren't showing - so i called cs - again they claimed it was gonna go at end of next clubcard mailing out time ???? so in other words u have to know exactly when and check contsantly to even bother to see it add to your points tally when all other points coupons in the past automatically showed as points this visit now they tell u its done once a quarter - so again another mis truth by tesco
there defiantly lost my custom
SO unless i need something the other supermarkets or shops dont sell ( highly unlikly)
there've lost me too

bornintoit

Can't believe they thought it would work. Putting prices up then dropping a few pence off a few items is hardly going to result in a mad rush to Tescos is it lol.
Stupid arrogance springs to mind!

:rotfl::rotfl::rotfl::rotfl:

Ken68

Yes I agree with a lot of the views here. Better to have lower prices and no coupons bogofs etc.
Made to look a real criminal on a couple of occasions and just poor staff training, really embarrassing

thor

gailey wrote: »

Did anyone see the tesco boss in news.

I realy dont think they get it.

bbc news said they were not offering the vouchers the others doing

boss said they dident invest enough in uk stores instead focussing on international.

They need to get their basic staples and value lines right down.
imprive their quality of produce and customer service.

interested how they will change and reinvent.

they so tarnished now real tesco backlash.

I heard someone high up in tescos getting a grilling on radio 5live in the morning. I think it could have been off the bbc news as most of what you have paraphrased sounds awfully familiar. The guy was trying his best to refuse the blindingly obvious which was that they had made a massive b*llsup. The interview did appear to miss out what most of us have been complaining about though as there was no questions to him about they way prices are manipulated to make it look like there have been cuts. I almost threw the radio out of the window when the beeb presenter took it at face value that tesco had implemented half a billion pounds worth of cuts:mad: