They knew I had not...

Badger717

Here is the rug i10.photobucket.com/albums/a109/BadgerCM/IMAG0107.jpg

again add the http://

and here is

what was on the web site at point of sale

harveysfurniture.co.uk/products/accessories/categories/rugs/razzle-dazzle-teal-rug--large-.aspx

again add the http://

You have to agree not the same!!

sarahg1969

What is on the website is irrelevant. Is the rug that was delivered the same colour as the one you saw instore? If so, then you don't have a leg to stand on. The name of the colour becomes irrelevant because you chose the rug by seeing the colour and not its name.

It may be that the colour of your sofa makes it look more green. It was perhaps not wise to assume it would match just because the name of the colour was the same.

starrystarry

Colours rarely turn out the same as they appear on a website/catalogue etc, you have to expect some difference. I agree that the rug you received is greener than the colour appeared on the website, but it isn't green.

The problem is that teal is an in between colour, neither green nor blue. If you put the rug you received next to something truly green you'll see that it isn't green, in the same way that it wouldn't appear blue if put next to something blue. Between the two colours is a sliding scale, the rug is closer to green than you'd like but it's not green IMO.

visidigi

Badger717 wrote: »

Think I have found the answer to my own problem here. He looked up the rug and took the info from the web site, thus at the point of sale I was using their web page as the last point of reference and thus the colour of rug in store does not factor into the sale. Negating their argument that I had seen the colour in store.

If you are stood in a bricks and mortar store, have looked at the rug and paid in store then its an in person purchase - whatever system used to order the item does not change your legal right.

If the rug you got delivered is the same colour as the rug under the coffee table which you agreed to buy then you have no grounds for a refund or exchange legally.

It sounds as if you ordered it as it was called teal, as your sofa colour is called teal - there are many different types of teal colour, the name of a colour does not mean its a single shade - same with wallpaper, tile and paint batches.

arcon5

Badger717 wrote: »

This looks "teal" harveysfurniture.co.uk/products/accessories/categories/rugs/razzle-dazzle-teal-rug--large-.aspx (add the http:// yourself it won't let me) but it is not that colour that you get. The sale person even looked at that page to get the code to stick on the order. But what you get is NOT the colour you see on the screen. Think I have found the answer to my own problem here. He looked up the rug and took the info from the web site, thus at the point of sale I was using their web page as the last point of reference and thus the colour of rug in store does not factor into the sale. Negating their argument that I had seen the colour in store.

First point to make here.... the colour your seeing on your monitor may not even be the colour the picture is portraying, let alone the colour of the physical item. For example, the photography of the item could be perfect, but your monitors brightness/contrast settings changed, thus meaning your viewing a darker/lighter representation of the item. In this curcumstance you would not have a case for 'not as described' as it is infact a fault on your part meaning you are not viewing the item correctly.

Secondly, your argument makes little sense. Even if the website photography is incorrect, you saw the physical item before purchasing and was able to make a decision at this point.
You suggesting because you saw it on their website and now blatantly disregarding the fact you saw the item first just doesn't seem to be a logical way of thinking.

Badger717

somethingcorporate wrote: »

OP - you appear to be dodging the obvious question asked 2-3 times now. Is the rug delivered the same colour as the one you saw in the store?

Sorry did not see your comment busy writing letter to Harveys. In answer to your question. No, it is not what I ordered. I did not lift the rug up to check what the description of the rug in store was. But at point of sale the internet page was used to identify exactly what I was ordering and what I received is definately not the colour on the web site. I had researched on-line, what I wanted for some time before making this purchase. Because Teal IS a difficult colour to get exactly right.

peachyprice

Badger717 wrote: »

Sorry did not see your comment busy writing letter to Harveys. In answer to your question. No, it is not what I ordered.

So it is not the same colour as the one you physically saw in store?

BlueAngelCV

Badger717 wrote: »

No, it is not what I ordered. I did not lift the rug up to check what the description of the rug in store was. But at point of sale the internet page was used to identify exactly what I was ordering and what I received is definately not the colour on the web site.

There are a couple of issues here which are getting confused.

From the pictures you've posted it seems to me that the rug you've received is what is shown on the internet. As other users have posted it is difficult to gauge colours from computer screens. I therefore don't think that you have any grounds to argue that it is not as described if that is what you meant to order.

However, if you saw the rug in store and it did not look like that then it appears that they have ordered/sent you the wrong rug in which case you would obviously be entitled to a refund. The fact that the rug is called teal and this is what you meant to order suggests to me that this is not the case though.

It seems to be that this is just a lesson to be learned that you should always take a fabric swatch or similar when trying to match a colour exactly

wealdroam

Badger717 wrote: »

Sorry did not see your comment busy writing letter to Harveys. In answer to your question. No, it is not what I ordered. I did not lift the rug up to check what the description of the rug in store was. But at point of sale the internet page was used to identify exactly what I was ordering and what I received is definately not the colour on the web site. I had researched on-line, what I wanted for some time before making this purchase. Because Teal IS a difficult colour to get exactly right. And thus nis very dissapointed that what was ordered was not what was deliveerd.

But with the greatest respect, you still haven't answered the question...

Was the rug that they supplied the same colour as the one you saw in the shop?

As indicated earlier by others, it is perhaps unwise to rely on the colours as displayed on a computer monitor.
Indeed, they even say something like that on their website.

Badger717

arcon5 wrote: »

Secondly, your argument makes little sense. Even if the website photography is incorrect, you saw the physical item before purchasing and was able to make a decision at this point.
You suggesting because you saw it on their website and now blatantly disregarding the fact you saw the item first just doesn't seem to be a logical way of thinking.

No I am suggesting that the web site picture was used at point of sale to identify the product and as such becomes a part of the "description given at time of sale"