Advice on rejecting a used car.

mikey72

s_b wrote: »

im in the trade also and gave my answer yesterday
the seller will repair it as he has said
if we gave money back on every little fault all you drum bangers of soga would make every second hand car seller with premises go bust then the general public would have to buy their cars from large conglomerates who treat you with disdain or you would go to the underworld that purports to be private sellers

think on

soga, real pain eh?
Better off without it.
Imagine the world without us keeping used car dealers going no matter what they sell.

motorguy

stugib wrote: »

Under what circumstances do you think a car can be rejected under the SOGA then?

I don't know enough about cars to know whether it's serious or not, but if it is as significant as it sounds, then it's a fault that showed up within hours of purchase. A retailer wouldn't be given the opportunity to repair any other goods in this situation, so why is a car different?

The O/P is asking can they reject the car under SOGA because the dealer wont pay for a main franchised dealer to do the work. That is not a basis for rejection under SOGA.

This is a used car purchase, so the buyers rights are somewhat different than say, buying a new TV from Currys. That is acknowledged in the SOGA.

IF the O/P strongly feels that they dont want the car because of what may or may not be a massive impending repair, then unfortunately its not just a matter of quoting the SOGA and the supplying dealer pulls out a wadge of cash from his back pocket and pay out on the spot. It can be a very long drawn out process and even IF trading standards get involved they can not force the supplying dealer to refund - it could still all go to court. THEN you're into the realms of the supplying dealer saying they offered to repair the car, blah, blah, blah and perhaps implying the O/P is a difficult customer who was being unreasonable - so success is by no means guaranteed.

Its also worth noting that trading standards look at the argument from both sides - they dont automatically assume that the dealer is in the wrong and get out a big stick. They are fully aware that customers can be unreasonable too (and often are)

As Hintza and I have said it would be much simpler to get an understanding from the garage of what they plan to do, allowing them to do the work, then getting it independently inspected.

motorguy

mikey72 wrote: »

If "keep the money at any cost" works for you, at least you've restored everyones view of car dealers.
Arthur Daley lives on.
But enough, hopefully the op will keep us updated.

Thats not what i'm saying, however one day when you've grown up and maybe have your own business, you'll understand that simply giving money back to every customer who has an issue is not how best to run a business.

motorguy

mikey72 wrote: »

soga, real pain eh?
Better off without it.

If you had any understanding of the actual realities of the SOGA you'd understand how crap it is in its current form. It neither protects the customer nor the seller. For example at the moment if someones engine blows up five months after they buy the car, then according to the SOGA the dealer must resolve that. Fair enough you may say - and i would agree - however trading standards cant enforce that if the dealer wont play ball - you would still have to get the repair done yourself and effectively sue the supplying dealer for the money. That doesnt sound much like a system that works to me?

Another example, if i sell you a 1996 ford fiesta with 150K miles on it for £300, then up to six months later you can come back to me with a complaint about the car - for example if the gearbox starts to crunch into second gear - then it will be up to me as a dealer to prove the problem wasnt there when you bought the car all those months ago. In the meantime said customer will have phoned Trading Standards and be badmouthing you round the countryside for not upholding their 'rights', and possibly taking me to court.

mikey72 wrote: »

Imagine the world without us keeping used car dealers going no matter what they sell.

Noone is saying that.

motorguy

s_b wrote: »

im in the trade also and gave my answer yesterday
the seller will repair it as he has said
if we gave money back on every little fault all you drum bangers of soga would make every second hand car seller with premises go bust then the general public would have to buy their cars from large conglomerates who treat you with disdain or you would go to the underworld that purports to be private sellers

think on

+1

Too many internet keyboard warriors...

mikey72

pgilc1 wrote: »

+1

Too many internet keyboard warriors...

Too many rogue car dealers.

motorguy

mikey72 wrote: »

Too many rogue car dealers.

So, given we're talking specifically about the issue in hand for the O/P, are you saying that the supplying dealer, who is repairing the car and whom we have no reason to believe is going to do anything other than a top notch job, is in actual fact a rogue car dealer???

Brilliant.

OR are you saying that on every occassion, at the buyers whim car dealers should automatically refund.

Thats a fantastic business plan. Loving it

s_b

pgilc1 wrote: »

So, given we're talking specifically about the issue in hand for the O/P, are you saying that the supplying dealer, who is repairing the car and whom we have no reason to believe is going to do anything other than a top notch job, is in actual fact a rogue car dealer???

Brilliant.

OR are you saying that on every occassion, at the buyers whim car dealers should automatically refund.

Thats a fantastic business plan. Loving it

me too

+2:D

mikey72

"Take what you can, give nothing back"

You've a lot in common.

motorguy

mikey72 wrote: »

"Take what you can, give nothing back"

You've a lot in common.

Yeah because you know so much about me.

To be honest, thats your problem - you're just running with a stereotype.