Advice on rejecting a used car.

funkycoldribena

pgilc1 wrote: »

Yeah because you know so much about me.

To be honest, thats your problem - you're just running with a stereotype.

Trouble is you are part of that stereotype because there are so many pain in the @£" car dealers,theres swathes of garages with bunting near me and I wouldnt touch them with a bargepole because I know if the gearbox fell out 50 yards down the road I'd be in for the fight of my life.

funkycoldribena

Question in motor mag this week...I'll condense it a little bit...
"Bought 2007 1.6hdi from independant dealer,8 weeks later turbo expired.RAC warranty say wear and tear,what can I do?
Ans;"Under soga 2003 dealer should pay,ALTERNATIVELY in first 6 mths of ownership you have right to give car back to seller and demand full refund"

atrixblue.-MFR-.

key thing here is

1. the garage seller isnt being difficult.

2.offer of repair has been accepted.

3.USED VEHICLE not brand spanking new.

i'm a firm believer in giving a seller a chance to rectify something that in all honesty may not have been present at the time of sale (dont state soga states within 6 months its deemed present at sale i know this) the mount could have LOOKED perfectly fine to the eye on MOT and visual examination on taking delivery, the car got used for a few hours and then could have sheered whilst in the OP's possetion because the BOLTS were weakened.

were talking about a unfortunate hickup after purchase, wich to all fairness the seller has taken responsability for and want a chance to rectify for the OP to continue joy of that vehicle after all they wouldnt of purchased if they didnt like it.

bolts do weaken when reused but my concern here is that the short block mount location has sheered with it, in my mind when something like that happens its hard to prove the the bolts cause it, and could have possibly been the short block had a manufacturing defect. with 40k on the clock and a dealer service history i would be asking VW HQ to have someone other than a basic VW fitter to inspect the block itself, even if purchased outside the main dealer network. question is has VW passed the bigger picture off and used speculation someone has removed the mount and reused the bolts to not possibly replace the short block free?

ive known the AJM engines fitted in audi's and VW to sheer the engine mount bracket when the smaller rear mount goes, or if the timing belt has been replaced because this requires the mount to be taken out the third bolt is hard to access and as such many mechanics dont tighten them properly resulting in what OP has described here, the engine drops down and to the rear.

motorguy

funkycoldribena wrote: »

Trouble is you are part of that stereotype because there are so many pain in the @£" car dealers,theres swathes of garages with bunting near me and I wouldnt touch them with a bargepole because I know if the gearbox fell out 50 yards down the road I'd be in for the fight of my life.

The stereotype was directly applied to me.

Thats like the stereotype that 'all welsh people have sex with sheep', then when debating with a welsh person on a forum coming back the the retort 'you have sex with sheep'.

Stereotypes do nothing other than make the user of them look foolish

motorguy

funkycoldribena wrote: »

Question in motor mag this week...I'll condense it a little bit...
"Bought 2007 1.6hdi from independant dealer,8 weeks later turbo expired.RAC warranty say wear and tear,what can I do?
Ans;"Under soga 2003 dealer should pay,ALTERNATIVELY in first 6 mths of ownership you have right to give car back to seller and demand full refund"

And therein lies another example of the problem - DEMANDING a refund. Thats a great way to entrench a situation.

From the consumer advice guide...

Consumer_Advice_Guide wrote:

http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_second_hand_vehicles.htm#what_action_can_you_take_against_a_dealer

contact the dealer as soon as you discover the fault. Take the vehicle back, and ask to speak to a manager or the owner. If you are complaining in person, explain your problem calmly but firmly. Ask for a full refund, a repair, a replacement, or compensation depending on what you would like the dealer to do.

the trader might not sort out your problem in the way that you've asked for, but might offer you an alternative solution instead. You can either accept this offer or continue to negotiate for what you want. Be realistic in what you will accept. You may not get a better offer by going to court

There is no onus on the supplying dealer to instantly offer a full refund for ANY fault happening in the first six months.

motorguy

atrixblue.-MFR-. wrote: »

key thing here is

1. the garage seller isnt being difficult.

2.offer of repair has been accepted.

3.USED VEHICLE not brand spanking new.

Totally agree.

cardinalbiggles

pgilc1 wrote: »

The stereotype was directly applied to me.

Thats like the stereotype that 'all welsh people have sex with sheep', then when debating with a welsh person on a forum coming back the the retort 'you have sex with sheep'.

Stereotypes do nothing other than make the user of them look foolish

To be fair the industry needs cleaning up. There are a lot of unscrupulous car dealers out there, as there are in all businesses, problem is with high value purchases people are quicker to complain. I think that the stereotype is fully justified, I can't think of people I would trust less than a second hand car dealer.

s_b

cardinalbiggles wrote: »

To be fair the industry needs cleaning up. There are a lot of unscrupulous car dealers out there, as there are in all businesses, problem is with high value purchases people are quicker to complain. I think that the stereotype is fully justified, I can't think of people I would trust less than a second hand car dealer.

then you either dont know any
or you keep wrong company

cardinalbiggles

s_b wrote: »

then you either dont know any
or you keep wrong company

Your assumptions are wrong

motorguy

cardinalbiggles wrote: »

Your assumptions are wrong

I dont think the stereotype is 'fully' justified. Not every car dealer is an unscrupulous weasel.

There are those of us who are trying to do the right thing, but it does get increasingly tiring to have people 'threaten' you with going to trading standards for the simplest of things as their opening gambit. The two i had recently were slight play in the wheel bearing of a £500 car (with a full years MOT done at a government centre here in northern ireland) and their mechanic said because of that it was a 'death trap' and a minor water leak to the drivers footwell five months after the six year old car was purchased for which i got the text on a SUNDAY wanting to know why i hadnt answered their call on a SATURDAY NIGHT DEMANDING i phone them back by 10:00 on monday morning or they would call in trading standards and i quote 'and you know how that will end'.