Advice on rejecting a used car.

mattyprice4004

...but they're still rectifying the problem.

Hintza

OP why not get the car fully inspected before deciding what pressure to put on the seller.

My other thought is how would they pick up this issue if the bolts weren't sheared when they inspected.

I think you have every right to be worried BUT you still have to give them the chance to fix it. Try staying calm and see what they can do for you. They might just exchange it for you I doubtthey will be keen on a refund butyo can always ask. But again stay calm at this stage.

atrixblue.-MFR-.

didsy29 wrote: »

They've got the car now and have inspected it so that's not the issue. They say the job will be carried out to the same standard as a main dealer would but won't offer the same guarantee on parts and labour (or any). We're not talking about changing a bulb, it's a major engine strip/rebuild so i don't think i'm being unreasonable in the slightest.

here is what i would do. i would be happy for them to attempt the repair given that they warranty the repair and not affect any paid for warranty i have purchased, if the car is still under dealership warranty expect them to use main dealer parts to honour it or if the car has full dealer history, have a curtesy car whilst repairs are carried out i would also state that the vehicle would be inspected before you take handover when repairs are done for my peice of mind i would not come over agressive or cocky just calm and focused on what i expected and what they should expect from me by having the vehicle inspected before handover and expect to have this agreement in writing.

then when repairs are done not sign anything untill full independant inspection is carried out focusing on the repair and the rest of the vehicle ( AA and RAC offer this service at a price), most dealerships have no problem with independant inspection being carried out at thier premises.

motorguy

didsy29 wrote: »

Thanks for all your replys.

Unfortunately not because the mounting point on the engine block has broken off which means the block needs replacing.

According to VW main dealer the only way the bolts fail is if they have been incorrectly torqued or removed and put back because they are stretch bolts and can't be reused. Therefore the fact that they failed less than 24 hours after leaving the dealer's workshop surely points the blame at them?

Getting the car fixed by a main dealer was my preferred option but they are unwilling to meet the labour costs. The way I see it is that I have clearly been sold an unroadworthy car and i'm being caused major inconvenience which I was hoping would give me the right to reject the vehicle if they still don't want to pay a main dealer?

You need to let the supplying dealer fix the car.

You have no current grounds for rejecting the car.

Cars develop faults. Faults can be repaired. That doesnt mean you were sold an unroadworthy car.

mikey72

You have right to reject, once you give them the option to repair, you lose the right.
Speak to trading standards.
You'll get advice from them.

custardy

didsy29 wrote: »

They've got the car now and have inspected it so that's not the issue. They say the job will be carried out to the same standard as a main dealer would but won't offer the same guarantee on parts and labour (or any). We're not talking about changing a bulb, it's a major engine strip/rebuild so i don't think i'm being unreasonable in the slightest.

if you want your second hand cars warrenty work done exclusivly at main delaers...................then i suggest buying from one

motorguy

mikey72 wrote: »

You have right to reject, once you give them the option to repair, you lose the right.
Speak to trading standards.
You'll get advice from them.

No. Incorrect.

You have no right to reject intially - you MUST give the supplying dealer the opportunity to repair. IF that repair fails, they have something like another two attempts to make good the repair.

At THAT point you *may* have grounds for rejection, but it certainly not a foregone conclusion and could be a very long drawn out process.

motorguy

custardy wrote: »

if you want your second hand cars warrenty work done exclusivly at main delaers...................then i suggest buying from one

+1

I hope you're not suggesting that people these days people want their cake (of getting the car as cheaply as possible from a non franchised dealer) and expect to eat it (by getting all their repairs done through a franchised main dealer)

mikey72

Op
speak to trading standard, this could be a yes / no all night.
The engine falling out after 24 hours isn't a "fault".
It's unroadworthy, don't agree to a repair.

To dispel the "repair" myth

The Sale of Goods Act 1979 states that, if you can show the goods to be faulty, not fit for their purpose or misdescribed, you have, for a short time after purchase, a right to reject them and get a refund of the purchase price. Therefore, if you have only had the car for a very short time, have only driven a few miles and you discover a major problem, you are probably entitled to reject it and get your money back plus the return of a 'traded in' car, if there was one, or its value if it has been disposed of.

motorguy

mikey72 wrote: »

Op
speak to trading standard, this could be a yes / no all night.
The engine falling out after 24 hours isn't a "fault".
It's unroadworthy, don't agree to a repair.

The engine DIDNT fall out - keep it in perspective please.

There are one or more bolts sheared - something that can be fixed.