Buyer wants refund

QuackQuackOops

MyOnlyPost wrote: »

Yes the buyer would have to pay to return the item, but the seller has to refund the payment in full, including the postage cost to send out. As the buyer has said they are abroad so that may be quite expensive. Why should a private seller be out of pocket because the buyer changed their mind?



You shouldn't back down to buyers just because they can hassle you. It's important to admit when you have made a mistake and rectify it if you do. It's just as important to recognise when a buyer is trying it on.



If this was a business seller then there would be no issue as the seller would be forced to take them back, but the no returns option on eBay is in my eyes at least for exactly this reason, to protect private sellers from buyers remorse.

They would not be out of pocket by issuing a refund.....they would have the item back wouldnt they?

OP...the best thing to do in these situations is say Of course you can have a refund. As soon as I have the item returned to me I will refund you in full.
The buyer then has to spend money to return it and quite often doesnt bother when they find this out.

Any dispute process works in that way and Ebay will not make you refund without having the item returned to you.

As a buyer can get a refund when the item is returned when a case is opened, its pointless putting 'No Returns' on your listings.

QuackQuackOops

I personally think its all the business sellers that have spoilt Ebay from what it was.

Its like the carboot sale on the edge of town. Brilliant when it first started years ago....loads of great stalls of bargains. But, bit by bit, over the years, traders and businesses have crept in wanting a slice of the pie. Now the carboot sale isnt a carboot sale anymore. Its just another market selling markety things and businesses selling wares at higher prices.

We have enough options of buying that kind of thing.....why mess with the second hand stalls?

tania-jo

QuackQuackOops wrote: »

They would not be out of pocket by issuing a refund.....they would have the item back wouldnt they?

The seller would be out of pocket for the amount they actually paid on postage.

dizzyrascal

I advertised a large and fairly expensive item and clearly stated it was a private sale and I would NOT accept returns
Got email from excited buyer wanting some details at 2.30pm on the Tuesday
Was a work so couldn’t reply immediately so was amazed that she paid the BIN price less than an hour later.
Buyer emails immediately – wants the item posted asap, demands Parcelforce, must be with her by Friday etc
I go out of my way to accommodate this by taking time off work and driving a 30 mile round trip to the ParcelForce depot, get extra packaging etc. Charged £25 for postage but my actual costs were nearer £40.
Next day, parcel arrives, signed for, 50 minutes later I get an email. Can she please send it back, very sorry, not what she wanted, would I be so kind etc. Clearly buyers remorse
I refuse; point out my terms in the advert.
She opens a SNAD claim
I then get 10 days of lies and abuse from her
Ebay decide in her favour 6 mins after she escalated the claim (they admit that they did not read any of the correspondence or consider the key facts).
I now pay all fees and all postage costs.
My item comes back (she was at her local depot within the hour)
Parcel has been opened but the item was never even taken out of the box, all packaging still as I left it.
She leaves negative feedback
I look at her feedback. It is littered with thank you’s to sellers for allowing returns or accommodating her in other ways. She seems to think ebay is a shop although she buys from private sellers.
Interestingly she claims to be private but buys and sells items from 2 distinct retail areas, up to 10 sales or purchases a day.
I am left significantly out of pocket, have to fight ebays collections people and lawyers (I win) but I will never use ebay again. Unfortunately ebay is littered with buyers like mine

Obviously_the_best

hermum wrote: »

I would really like ebay to split & have a site for private sellers & another for businesses.

You know what, I'd never thought about that, but it's a great idea, maybe you ought to send that thought to eBay

johnnyboyrebel

dizzyrascal wrote: »

She seems to think ebay is a shop although she buys from private sellers.

And here lies the problem. To most buyers eBay IS a shop, they do not care whether they are buying from a private seller or a business, why should they?

Many buyers are silly, we all know this so to expect them not to be is a bit naive. They are buying an item at a good price, they don't care who the seller is, they expect standard procedures ie. to be able to return if they wish. I am not saying this is right but this is the way it is. To refuse a return request will inevitably leave you with neg feedback. One question from me is would eBay actually remove a neg feedback in this situation if you challenged it? ie. as you are a private seller you do not have to accept returns? If not then why annoy buyers by refusing things like this just to be stubborn and because it leaves you a few quid out of pocket. This is business.

Googlewhacker

johnnyboyrebel wrote: »

i would assume (I may be wrong) that you both only use eBay where this bizarre private/business seller thing exists. On ANY other marketplace every seller is the same, whether it is TESCO or J.SMITH selling his used socks. If you sell online a professional view is to offer an excellent level of customer service, in this respect ANY seller is just like a business on eBay. eBays guidelines are guidelines, sticking 100% to them will inevitably get you nowhere as it makes you like what you will probably remain as - a 'private' seller.

Thats just not true, classified in papers are not held in the same thought as Tesco's

Stop digging your hole

soolin

Googlewhacker wrote: »

Thats just not true, classified in papers are not held in the same thought as Tesco's

Stop digging your hole

Actually if you buy from a classified ad in a paper you have full coverage, exactly as you would if you bought from Tesco online.

It is called Distance selling regulations and applies every time you make a purchase that is not face to face - it is only ebay that exclude some sellers as they are deemed to be private.

johnnyboyrebel

Googlewhacker wrote: »

Thats just not true, classified in papers are not held in the same thought as Tesco's

Stop digging your hole

See Soolin's post. Soolin knows what she's talking about so I would take heed.

Hole? Because I don't agree with you :rotfl:

dizzyrascal

johnnyboyrebel wrote: »

And here lies the problem. To most buyers eBay IS a shop, they do not care whether they are buying from a private seller or a business, why should they?

as you are a private seller you do not have to accept returns? If not then why annoy buyers by refusing things like this just to be stubborn and because it leaves you a few quid out of pocket. This is business.

Actually it was nearer a £100 out of pocket and I was only selling the item so I could pay my bills and mortgage (due to ex clearing off)
Loosing that much money at that time was a disaster for me. I made it very clear in the initial advert that I did not accept returns and was willing to answer any questions before the sale to avoid problems. So even though I did all this, you still think I should consider myself a business. Yet under English law I was perfectly entitled to refuse returns!
Does the buyer not bear any responsibility?