Buyer wants refund

why-me_3

They wrote in the case that they want a refund as it was a present but someone else has already bought it for them! If that were me I wouldn't even ask, I would just re-list it myself and sell it on!
I have rejected the request anyway! Bet I get a neg now but never mind!

MyOnlyPost

johnnyboyrebel wrote: »

Buyer would have to pay to return anyway wouldn't they?

Yes the buyer would have to pay to return the item, but the seller has to refund the payment in full, including the postage cost to send out. As the buyer has said they are abroad so that may be quite expensive. Why should a private seller be out of pocket because the buyer changed their mind?

johnnyboyrebel wrote: »

because as said the buyer could just mess seller about I'd they refuse. EBay is hassle so make it less hassle by just taking it back.

You shouldn't back down to buyers just because they can hassle you. It's important to admit when you have made a mistake and rectify it if you do. It's just as important to recognise when a buyer is trying it on.

johnnyboyrebel wrote: »

If I got an item that was no longer wanted/needed when it arrived then I would be surprised if the seller kicked up a fuss about taking it back. In fact it would put me off using eBay at all again. Although that ship has already sailed.

If this was a business seller then there would be no issue as the seller would be forced to take them back, but the no returns option on eBay is in my eyes at least for exactly this reason, to protect private sellers from buyers remorse.

soolin

I think this merely plays into the hands of those users who say that ebay should only have and encourage professional sellers in future. As it stands technically a buyer has different rights depending on whether they buy from a personal or business seller. Which is why I tend now to completely avoid private sellers.

MyOnlyPost

soolin wrote: »

I think this merely plays into the hands of those users who say that ebay should only have and encourage professional sellers in future. As it stands technically a buyer has different rights depending on whether they buy from a personal or business seller. Which is why I tend now to completely avoid private sellers.

Surely you have to agree though that a genuine private seller who is simply selling no longer needed items should not be forced to refund because a buyer changes their mind.

soolin

MyOnlyPost wrote: »

Surely you have to agree though that a genuine private seller who is simply selling no longer needed items should not be forced to refund because a buyer changes their mind.

The problem is that buyers expect to be able to see an item nowadays, the idea of buying something online and having to keep it when it turns up is a bit old fashioned.

Why nayone ever buys clothes or shoes from a private seller I don't know.

I prefer the Amazon model, everyone is treated the same so if I get a book or item that wasn't exactly what I was expecting I have a full right of return.

MyOnlyPost

As a buyer I see your point. It can be awkward but the buyer should be savvy enough to know the difference between sellers.

I'm gonna take a stab and say the OP is a DJ, because he's overseas and selling headphones I'm jumping to conclusions! This probably because I worked in a DJ store for 20 years.

I as a buyer would expect to pay more for a pair of headphones that my ex-employer was selling on eBay over those sold by the OP. For that extra money I would expect a right of return as I was buying from a business seller. The headphones in the OP would have to be considerably cheaper for me to take a chance on them.

johnnyboyrebel

MyOnlyPost wrote: »

Yes the buyer would have to pay to return the item, but the seller has to refund the payment in full, including the postage cost to send out. As the buyer has said they are abroad so that may be quite expensive. Why should a private seller be out of pocket because the buyer changed their mind?



You shouldn't back down to buyers just because they can hassle you. It's important to admit when you have made a mistake and rectify it if you do. It's just as important to recognise when a buyer is trying it on.



If this was a business seller then there would be no issue as the seller would be forced to take them back, but the no returns option on eBay is in my eyes at least for exactly this reason, to protect private sellers from buyers remorse.

Its not about backing down, for me after years of customer service experience this is an open and shut case. If you sell online, you are in theory a business therefore should offer a decent level of service. This is what makes eBay such a joke. As Soolin said, the rules should be the same. All a 'business' needs to do is list as a private seller and dodge the DSR's. I know companies that do this and only list a handful of their stock. It is wide open.

hermum

johnnyboyrebel wrote: »

Its not about backing down, for me after years of customer service experience this is an open and shut case. If you sell online, you are in theory a business therefore should offer a decent level of service. This is what makes eBay such a joke. As Soolin said, the rules should be the same. All a 'business' needs to do is list as a private seller and dodge the DSR's. I know companies that do this and only list a handful of their stock. It is wide open.

How are you a business just because you sell your unwanted items online? I buy virtually all my stuff online & wouldn't expect a private seller to refund me because an item I bought from them didn't fit, suit or I changed my mind. I'd just relist it & sell it on.

auroan

johnnyboyrebel wrote: »

If you sell online, you are in theory a business therefore should offer a decent level of service.

What a load of rubbish ! Using that line of thinking makes everyone who sells anthing second hand a business. Ebay was originally setup for individual private sellers.... NOT businesses.

MyOnlyPost

hermum wrote: »

How are you a business just because you sell your unwanted items online? I buy virtually all my stuff online & wouldn't expect a private seller to refund me because an item I bought from them didn't fit, suit or I changed my mind. I'd just relist it & sell it on.

This is exactly what my wife does. She has never asked to return an item to a private seller that was as described, she simply sells on if not suitable.

eBay has evolved into a market place for business sellers, but that is not it's origin. Soolin & johnnyboyrebel suggest a level playing field for private and business sellers. If that happens then eBay may as well stop private sellers listing at all. I don't see any difference in that proposition and asking private sellers to conform to DSR's on any platform be it eBay, a car boot sale or through your local free ads.