Buyer wants refund

soolin

auroan wrote: »

What a load of rubbish ! Using that line of thinking makes everyone who sells anthing second hand a business. Ebay was originally setup for individual private sellers.... NOT businesses.

Marks and Spencers originally sold everything for a penny- are you suggesting they shouldn't have evolved either? Historical comparisons are of no use at all today- we need to look at the reality of online selling.

Whilst ebay allow private sellers (and those business masquerading as private) to be outside the DSRs then I still wonder why on earth anyone at all would risk buying certain items from a private seller.

My advice would be avoid private sellers at all costs and stick to proper businesses so you have some rights should you wish to return something.

richto

johnnyboyrebel wrote: »

I would. If I got an item that was no longer wanted/needed when it arrived then I would be surprised if the seller kicked up a fuss about taking it back. In fact it would put me off using eBay at all again. Although that ship has already sailed.

Why should a private seller take an item back because you changed your mind? That's your fault, your problem and you should resell the item yourself, or expect the seller to charge you an appropriate deduction for their time and inconvenience.

richto

why-me wrote: »

They wrote in the case that they want a refund as it was a present but someone else has already bought it for them! If that were me I wouldn't even ask, I would just re-list it myself and sell it on!
I have rejected the request anyway! Bet I get a neg now but never mind!

Exactly what I would have done.

hermum

I guess because I'm a private seller myself, I generally only buy from other private sellers on ebay.
The only time I don't pay the extra to get the added benefits a business seller has to give is if it's a specific item that a private seller isn't selling.
I also tend to buy things cheaply so it wouldn't be worth paying out to return an item if there was a problem with it.
The only problems I've had are with business sellers.
I would really like ebay to split & have a site for private sellers & another for businesses.

midnight_express

soolin wrote: »

Marks and Spencers originally sold everything for a penny- are you suggesting they shouldn't have evolved either? Historical comparisons are of no use at all today- we need to look at the reality of online selling.

Whilst ebay allow private sellers (and those business masquerading as private) to be outside the DSRs then I still wonder why on earth anyone at all would risk buying certain items from a private seller.

My advice would be avoid private sellers at all costs and stick to proper businesses so you have some rights should you wish to return something.

They buy buy from private sellers because the prices are very low. Most private sellers are selling items for far less than they paid for them. Selling at a loss is hardly the same as running a profit making business. If you want a top level service then pay top prices.

shaun_from_Africa

soolin wrote: »

Whilst ebay allow private sellers (and those business masquerading as private) to be outside the DSRs then I still wonder why on earth anyone at all would risk buying certain items from a private seller.

It's not ebay that allow private sellers to be "outside of the DSR's". It's the law that allows it.

My advice would be avoid private sellers at all costs and stick to proper businesses so you have some rights should you wish to return something

I have bought many items from private sellers at prices that I could never have hoped to pay if the goods were being sold by a business seller, and I've also sold unwanted items for extremely low prices.

MyOnlyPost

soolin wrote: »

Marks and Spencers originally sold everything for a penny- are you suggesting they shouldn't have evolved either?

I don't know if this is correct? It was Woolworths who were known as the penny king many years before my time. According to legend Woolworth even paid for the Woolworth Tower in New York in pennies.

There's a huge difference from adjusting your prices to completely altering your business model

soolin wrote: »

Whilst ebay allow private sellers (and those business masquerading as private) to be outside the DSRs then I still wonder why on earth anyone at all would risk buying certain items from a private seller.

What Shaun said

soolin wrote: »

My advice would be avoid private sellers at all costs and stick to proper businesses so you have some rights should you wish to return something.

The buyer has the right to choose and eBay offers that choice. As a buyer you should factor your maximum bid according to a number of criteria including the right of return.

**Edit

A further thought. If the headphones in the OP are second hand and sold at auction then the buyer wouldn't have a right of return from a business seller for the reason given.

techspec

MyOnlyPost wrote: »

I don't know if this is correct? It was Woolworths who were known as the penny king many years before my time. According to legend Woolworth even paid for the Woolworth Tower in New York in pennies.

M&S did sell everything for a penny - thats why they have a penny bizarre offer in store now and again to celebrate.

As for Soolins other points - how arrogant are the business sellers that have over-run ebay (which was originally an online car boot sale) and now believe that private sellers should go and leave it for them. You couldn't make it up.

As for paying more to a business seller for goods - thats fine, waste your money. The rest of us are on here for a bargain, and still see Ebay as the lazy mans car boot sale. I have never had a problem with anything bought on Ebay, and paypal buyer protection makes it safe.

Like others - if an item does not fit, or i change my mind - i simply sell it on. But then, i'm a nice person who appreciates the effors the seller went to in the first place.

johnnyboyrebel

hermum wrote: »

How are you a business just because you sell your unwanted items online? I buy virtually all my stuff online & wouldn't expect a private seller to refund me because an item I bought from them didn't fit, suit or I changed my mind. I'd just relist it & sell it on.

auroan wrote: »

What a load of rubbish ! Using that line of thinking makes everyone who sells anthing second hand a business. Ebay was originally setup for individual private sellers.... NOT businesses.

i would assume (I may be wrong) that you both only use eBay where this bizarre private/business seller thing exists. On ANY other marketplace every seller is the same, whether it is TESCO or J.SMITH selling his used socks. If you sell online a professional view is to offer an excellent level of customer service, in this respect ANY seller is just like a business on eBay. eBays guidelines are guidelines, sticking 100% to them will inevitably get you nowhere as it makes you like what you will probably remain as - a 'private' seller.

johnnyboyrebel

techspec wrote: »

As for paying more to a business seller for goods - thats fine, waste your money. The rest of us are on here for a bargain, and still see Ebay as the lazy mans car boot sale.

I didn't think this kind of mentality still existed.

I honestly do not know anyone who still uses eBay to buy from anyone other than a business. It was a shock when I joined this forum to see exactly how many people still use it as 'private sellers'.

Unfortunately eBay has evolved whereby a large percentage of sellers on there are businesses, inevitably I see them taking over. I would not say to never buy off an eBay seller but I guess the number of buyers who do are diminishing so I would suggest looking at getting your hands in other sites/places/business ideas. There are so many out there outside of eBay that do better.