Jobseekers Allowance stopped

amco35

Hi,

My Jobseekers Allowance was stopped for three weeks because I didn't sign on when I was supposed to.

I didn't find out that it had been stopped until the 3rd week and they sent me a P45.

I eventually worked out what had happened. My personal advisor said I didn't need to see her for a month and I thought that meant I didn't have to sign on for a month. No-one made it clear to me that I had to sign on every fortnight whether or not I had an appointment with my personal advisor. Every time I saw her I signed on, so I got confused. I also have dyslexia and this probably added to the confusion.

Anyway, the JSA people sent me a letter and said I cannot backdate my new claim to the date my old claim stopped becasue my explanation isn't good enough. Is this not discrimination?

Regards,

amco

Mara69

amco35 wrote: »

Hi,

My Jobseekers Allowance was stopped for three weeks because I didn't sign on when I was supposed to.

I didn't find out that it had been stopped until the 3rd week and they sent me a P45.

I eventually worked out what had happened. My personal advisor said I didn't need to see her for a month and I thought that meant I didn't have to sign on for a month. No-one made it clear to me that I had to sign on every fortnight whether or not I had an appointment with my personal advisor. Every time I saw her I signed on, so I got confused. I also have dyslexia and this probably added to the confusion.

Anyway, the JSA people sent me a letter and said I cannot backdate my new claim to the date my old claim stopped becasue my explanation isn't good enough. Is this not discrimination?

Regards,

amco

No, it is not discrimination.

amco35

How is it not discrimination? Dyslexia is considered a disability and is my reason for getting confused regarding my signing on date. The benefit people are not taking that into consideration. Well I haven't told them that on the form yet, but I told my personal advisor the very first time I had an interview with her. So how is it not discrimination? Explain yourself please instead of sounding mean

thesim

There was no meaness, you asked a question and you got an answer. If you have a look through the paperwork it states you need to sign on every 2 weeks. I will say JSA are !!!!!! at letting you know when they arent paying though.

amco35

The reply sounded mean because it was blunt and lacked uderstanding.
I haven't got an answer.
My Jobseekers Allowance was stopped for three weeks because my personal advisor did not make it clear to me that I have to sign on every two weeks regardless of whether I have an appointment with her or not. Every single time I signed on (and I have only done it twice so am new to the whole process) I signed on during an appointment with her. So when she said I don't have to see her for a month I took that to mean I don't have to sign on for a month. Confusion certanly occured and it was in part becasue she wasn't clear and also probably because I have dyslexia and telling me if I have a look through the paperwork is not helpful because the paperwork is confusing.
Also you asked a question and you got an answer sounds mean also. You could have skipped that bit out and then you would have sounded genuine when you said there was no meaness.
I didn't sign on due to a genuine mistake and lost 3 weeks money because the advisor wasn't clear or and because i have a disability. I still don't get how it's not discriminatory?

LadyMissA

you couldn't have asked them when they said you didnt have to see them for a mth when your were next to sign? When you first claim JSA you are told you have to sign every two weeks just in order to get your £

LisaB85

Claims are closed after 5 working days regardless or the circs, if someone doesn't sign and doesn't contact within 4 days the claim will be closed.

They don't have time to chase people up or the resources to leave claims open for weeks on end.

amco35

I made my first claim on 3rd October due to being made redundant. I saw an advisor at some point that week and i signed on with her during the interview. it all got messed up around early november. i have never signed on separately from my appointment with an advisor. i didn't ask her when i was meant to sign on because i wasn't confused about it at the time. she said she will see me in a month. i believed that to mean i will also sign on in a month. it's that simple. it's only now that i realise you have to sign on every two weeks becasue the woman i saw when i made a rapid reclaim made that very clear. is there a problem with people believing people because now i feel like i am being judged and have to explain it. why are people automatically thought to be puling a fast one and lazy scroungers who don't want to work. this is TORY nonsense that people ought to be ashamed of. I made a genuine mistake because THE ADVISOR WAS NOT CLEAR WITH ME AND I HAVE DYSLEXIA. It cost me 3 weeks money. How the heck is this not discrimination. My disability contributed to the mistake and this is being ignored. Well i don't know if it will be ignored because i haven't told them but i intent to tell them in the appeal letter.

amco35

LadyMissA, when I first signed on I saw a personal advisor and she was talking about a lot of things and talking extremely fast. i can't remember her making it clear to me that i have to sign on every two weeks. she was all over the place showing me things on the computer and putting forms in front of me to read and sign and talking about this and that and i found the whole process extremely confusing.

LadyMissA

amco35 wrote: »

I made my first claim on 3rd October due to being made redundant. I saw an advisor at some point that week and i signed on with her during the interview. it all got messed up around early november. i have never signed on separately from my appointment with an advisor. i didn't ask her when i was meant to sign on because i wasn't confused about it at the time. she said she will see me in a month. i believed that to mean i will also sign on in a month. it's that simple. it's only now that i realise you have to sign on every two weeks becasue the woman i saw when i made a rapid reclaim made that very clear. is there a problem with people believing people because now i feel like i am being judged and have to explain it. why are people automatically thought to be puling a fast one and lazy scroungers who don't want to work. this is TORY nonsense that people ought to be ashamed of. I made a genuine mistake because THE ADVISOR WAS NOT CLEAR WITH ME AND I HAVE DYSLEXIA. It cost me 3 weeks money. How the heck is this not discrimination. My disability contributed to the mistake and this is being ignored. Well i don't know if it will be ignored because i haven't told them but i intent to tell them in the appeal letter.

You are blaming the Tories? LOL

You have a booklet with the dates you sign on where it says Every second week on.................

Gingernutty

If you go to your local CAB, they will produce a gigantic book of rules which stipulates when a claim can be backdated, which is effectively what you're asking to do.

When I last tried to backdate a claim (years ago), mental illness, coma and other disabilities were no excuse.

Being physically prevented from signing on (i.e. being held against your will or snowstorm) would have required required documentary proof before any claim would have been processed.

You were not physically prevented from claiming and the signing on rules were clearly written on you JSA booklet.

Sorry OP, you've lost your claim.