Patronising buyer wants refund but will not return item

missile

Sounds that you are in the right but that will not stop PayPal deciding in his favour. He will be instructed to return iten recorded and your account will be deducted by sale cost icluding p&p plus his postage.

That is what happened to me in a similar situation.

PS: If you want to ignore his abusive e mails, add him to your spam senders list and they will be directed to your junk mail box.

motorguy

missile wrote:

Sounds that you are in the right but that will not stop PayPal deciding in his favour. He will be instructed to return iten recorded and your account will be deducted by sale cost icluding p&p plus his postage.

That is what happened to me in a similar situation.

PS: If you want to ignore his abusive e mails, add him to your spam senders list and they will be directed to your junk mail box.

They won't allow him on return postage costs. Its up to him to pay to get it back to you.

smartie1976

I get annoyed by these kind of pedantic morons. In my notes at the bottom of an item i say something along the lines of:

Postage price isn't JUST for posting, it's for my time, effort and petrol. Buyers who say "you charged me £2 and the stamp was 60p" need to get out more.

missile

pgilc1 wrote:

They won't allow him on return postage costs. Its up to him to pay to get it back to you.

You are not correct:

If PayPal decide in buyers favour they deduct cost of item plus your P&P from your account. Then they deduct his postage for purchaser returning your item.

In my case I was on holiday and not at home, PO returned the item to sender and buyer still has my goods. but this did not deter PayPal from extracting the cash for his postage.

savagevixen

I use ebay quite often and every now and again we have negative experiences. I disagree that P+P should include extra costs (such as paypal and travel expenses) personally I have 5 kids under 8 and yes it is a hassle to get to the post office, but that is not the buyers responsibility. I am afraid I have approached buyers and queried p+p costs prior to purchasing. I bought a baby sling and was charged £6 for p+p however it only cost £2.39 and I was hacked off. I did not hassle the seller though I simply gave him positive feedback but commented on the excessive p+p.

If I do not agree with a postage charge I simply do not bid on the sellers item. I see it as the seller making extra money out of the sale, the costs incured should be included in the price of the item NOT the p+p. This is how I run my auctions and you will get far more bidders. (in view of nightswimmers comments, I will just clarify that this is personally my point of view, if I don't know that it is difficult for you to post an item, I will just assume you are making extra money)

In this case, if the seller knew the postage cost, he could have safely assumed that a game would cost far less to send and if he bid and won he was agreeing to the sellers conditions and should pay.

How many people would really bid on a game with £1.99 postage? (This is not such a ludicrous point, we quite literally do not even look at items with such inflated prices, so I would expect to see- postage + insurance+ recorded delivery for this cost.)

nightswimmer

savagevixen wrote:

I use ebay quite often and every now and again we have negative experiences. I disagree that P+P should include extra costs (such as paypal and travel expenses)

With the greatest of respect, when you use eBay you agree to their T&Cs and they say that sellers are allowed to charge for such things. See here:

http://pages.ebay.co.uk/help/policies/listing-shipping.html

So why penalize a buyer for doing what they are allowed to do?

the costs incured should be included in the price of the item NOT the p+p. This is how I run my auctions and you will get far more bidders.

When I offered free postage on my items, my sales either didn't change or actually went down.

How many people would really bid on a game with £1.99 postage?

I would and have. What's the difference between paying 99p + £2 P&P or paying for a game that's £2.99 + Free P&P?

frivolous_fay

£1.99 postage is significantly less than Amazon.

savagevixen

nightswimmer wrote:

With the greatest of respect, when you use eBay you agree to their T&Cs and they say that sellers are allowed to charge for such things. See here:

http://pages.ebay.co.uk/help/policies/listing-shipping.html

So why penalize a buyer for doing what they are allowed to do?



When I offered free postage on my items, my sales either didn't change or actually went down.



I would and have. What's the difference between paying 99p + £2 P&P or paying for a game that's £2.99 + Free P&P?

My point was, that I would not bid on an auction with that level of postage, and that you should check the amount prior to bidding. In the event of being ludicrously charged postage I have always paid, as it was part of the auction I entered into. With due respect when the amount is included in the item, you are not stung at the end of the transaction. Somehow for me £2.99 with free p+p is far more appealing than 99p + £1.99 p+p. My friends and I certainly question why the rates are so high.

I totally agree that you are allowed to include these costs, but Postage and Packing is postage and packing not postage, packing, travel, bus fare, coffee on the way, snack at the bus stop. And if you do include this in your p+p you should state this info in your auction description/info about postage people will not feel cheated.

I am not debating this case, the buyer entered into the transaction and should have just accepted the auction, as it is legally binding. My point was not to have a go at the op and her auction by this is an open forum and I was giving my view.

Nightswimmer you obviously went to a lot of trouble trawling through ebay regulations, I thank you, but I am quite simply giving a point of view and supporting the OP.

frivolous_fay

I guess it's all about the threshold above which you consider a postage fee too much.

Many of the paperback books I sell on Amazon cost in the region of £1.50+ to post now that PiP is here - and that's 2ND CLASS - I suppose I really don't see £1.99 as that big a deal, in fact I'd consider it pretty reasonable if the item wasn't very small.

Just because the item is only worth 99p, it doesn't make it weigh less!

The more savvy ebay users add the item cost to the postage price, and compare prices that way, but I'd say the MAJORITY of buyers on ebay still see a 99p price and the 'bargain' light flashes on, no matter what the postage price says.

savagevixen

I do compare overall prices, but I do think to myself- P+P rip-off steer clear. Sorry but I do it is not about being savvy, it is actually all about marketeering and how we individually succumb to it. In my head I'll think cd/dvd/game- 60p to post + envelope.
Sorry everyone for my mind not working the same way as yours!