LloydsTSB PPI Payment

lowepot

Got exactly the same answer. 38,000 payments to process. Will be with us shortly. And this time I actually believe them. My loan got restructured on the 18th oct by the way

namsie323

I Hope they dont offset my loan, as I asked for it all to be sent to my account as I have otehr creditors to payy off first.:(

emlet

namsie323 wrote: »

I Hope they dont offset my loan, as I asked for it all to be sent to my account as I have otehr creditors to payy off first.:(

Hey namsie - I think thats just the way they process it. You still get all the money from the offer letter (the refund is by bacs and the interest is by cheque). The woman was quite adament I will get the money back that was quoted in the letter!

Its different if your in arrears but Im sure thats the position if your not

y2dom

Lowepot wrote: »

Got exactly the same answer. 38,000 payments to process. Will be with us shortly. And this time I actually believe them. My loan got restructured on the 18th oct by the way

When was your letter dated for? my loan has had no restructure yet & my letter was dated end aug

Dee1977_2

Hi all,

Just off the phone to lloyds there, and was told the following:-

• Anyone who received an offer letter prior to the 21/10/2011 will receive another re-calculation letter within the next few days with details of revised amount (he said they were sent 2nd class)
• If you have an active Lloyds TSB account, the money will be paid by BACS into the account, providing it is not a joint account.
• Once the letter is received, payment should be made within 14 days as they have more staff now working to clear the back-log.

I have been waiting since the 5th September (date received letter with amount due) have called and emailed them numerous times in the past few months, and this is the most helpful they have been. Here's hoping they have finally got their finger out there a""e and are no going to deal with this mess.

Thanks

lowepot

y2dom wrote: »

When was your letter dated for? my loan has had no restructure yet & my letter was dated end aug

My letter was dated 16th August. But it defo sounds to me like they've sorted their act out

y2dom

Dee1977 wrote: »

Hi all,

Just off the phone to lloyds there, and was told the following:-

• Anyone who received an offer letter prior to the 21/10/2011 will receive another re-calculation letter within the next few days with details of revised amount (he said they were sent 2nd class)
• If you have an active Lloyds TSB account, the money will be paid by BACS into the account, providing it is not a joint account.
• Oonce the letter is received, payment should be made within 14 days as they have more staff now working to clear the back-log.

I have been waiting since the 5th September (date received letter with amount due) have called and emailed them numerous times in the past few months, and this is the most helpful they have been. Here's hoping they have finally got their finger out there a""e and are no going to deal with this mess.

Thanks

Lets hope this is true..

Disgustified

Well I have not had any word from Lloyds, 2 months from receipt of my offer and calculation breakdown.

I wrote to them before the calculation letter arrived and have not had any response to that letter, I have emailed them now 4 times and only received one standard automated response saying I will get a letter within 5 working days to acknowledge my e-mail. Needless to say that this has not materialised either.

I want to call them and ask what is happening but it took me a whole day to calm down after my last infuriating experience so I don't think I will bother, I know what the response will be.

What I still can't understand is this - I was told they could process 3000 cheques per day 2 weeks ago and when I asked about BACs they said they could only process 300 BACs payments a day (I know they were probably just lying to get me off the phone but bear with me) if this was true they would have processed about 42000 payments in the last 14 days and the reported backlog would be clear.

However they have now opted to make payments by BACs which they are saying is quicker, that is the exact oposite of the reason I was given why I could not have BACs when I asked for it, when Lloyds said it would take longer.

Also they are now saying the process is that they pay themselves the money first then process another payment to us from a different department. I am at a loss as to how this is going to make things quicker than just writing me a cheque.

I don't know what the hell is going on frankly and everything I am told or I read just makes me think every single word Lloyds speak and everything they do is crap!

Thanks for your time folks.

Pompey254

Anyone know of a free phone number as tried the one I was using and can't get through, am I going to have to revert back to 0845??

dustybin71

There was a number on one of the posts that started 017.....am looking for it myself, as I cannot get through on freephone number either :-(