LloydsTSB PPI Payment

mandyuk02

I have waited about 16 weeks for Lloyds to make a decision on giving me my PPI loan insurance back. They have agreed to pay me my £1750 back and sent me the calculation letter (after having to chase them up). On 16 September they got my acceptance letter. Still waiting on the cheque coming through which will then take a week to clear. I understand them having to look through each case and sort out who is entitled to there money back but the decision has been made, how long does it take to write a bloody cheque!!!!

DavidWallis

mandyuk02 wrote: »

I have waited about 16 weeks for Lloyds to make a decision on giving me my PPI loan insurance back. They have agreed to pay me my £1750 back and sent me the calculation letter (after having to chase them up). On 16 September they got my acceptance letter. Still waiting on the cheque coming through which will then take a week to clear. I understand them having to look through each case and sort out who is entitled to there money back but the decision has been made, how long does it take to write a bloody cheque!!!!

Exactly. If they were arguing that each case has to be looked into, requiring lots of personell, and there is a huge backlog, then I'd almost accept it. But they've done the hard work. Most people on this thread have their calculations letters. It is now a trivial excercise involving a computer. They should be able to process everyone in minutes.

As far as conspiricy theories go, how about this one: Perhaps their lawyers are working on some appeal that will mean they don't have to pay out, so they're holding back as many as they can until after the apeal in the hope they win. Or perhaps they're simply sitting on our interest. But it's undoubtedly something more mundane, like alien involvement in conspiricy with MI5, perhaps a banker-alien hybrid.

flying2468

DavidWallis wrote: »

Exactly. If they were arguing that each case has to be looked into, requiring lots of personell, and there is a huge backlog, then I'd almost accept it. But they've done the hard work. Most people on this thread have their calculations letters. It is now a trivial excercise involving a computer. They should be able to process everyone in minutes.

As far as conspiricy theories go, how about this one: Perhaps their lawyers are working on some appeal that will mean they don't have to pay out, so they're holding back as many as they can until after the apeal in the hope they win. Or perhaps they're simply sitting on our interest. But it's undoubtedly something more mundane, like alien involvement in conspiricy with MI5, perhaps a banker-alien hybrid.

I totally agree with this.

I started my complaint in May, complaint uphelp in July, received acceptance form at the end of August with the calculation followed a week later. Still no payment received. If Lloyds really wanted to quickly resolve this they could have included the cheques with the calculation letters and anyone not wanting to accept simply returned the cheque.

I have no doubt that lloyds will have made a decision to release a set amount of funds each week, if only to recoup some of the losses that the PPI refunds is causing by moving the 2billion approx they set aside for these claims into some sort of packaged interest account which they just dream up.

I have tried to be reasonable with them when contacting them, what really annoys me is not hearing anything. I'm not sure about other people but on the acceptance form you were asked to provide your mobile number which would provide updates of your claim. I have not received one message.

I am due 7k from mine, I have outstanding debt which I racked up from being made redundant from the banking crisis. Finally getting on my feet and I take full responsibilty of my circumstances but this is my money, my outgoings can be reduced quite dramatically from this payment but it just falls on death ears at the call centre. I dont even know why I bother ringing them.

Apologies for the rant, more so for a first post, hopefully everyone gets their refunds sooner rather than later and if anyone from Lloyds is reading this....... GIVE ME MY MONEY!!!!!!

jansey07

lloyds are a pain ,
after waiting for payout then you eventually have the money in the bank and decide to pay some things up WHAT DO THEY DO LOCK THE ACCOUNT... AND THEN LLOYDS FRAUD SERVICES RING . for my hubby but hes working so we have to wait till tonight to get it unlocked im so mad...

kerrirobberts

I've just replied to an email from Andrea where she's says their customer service is:

competent, helpful and friendly

Telling her that they are definitely not competent a can't tell me where my money is. They're not helpful as they just fob me off with more nonsense.
Although some are friendly they still try to get you off the phone as quick as possible.

BEN0601

I am fed up with the very vague answers I receive from Lloyds when I call them each week to chase up my refund. I ask them which month they are currently paying out on and they say they cannot answer that and only their repayment section know this; I ask where I am on the list, I am told they don't know although they can confirm I am moving up the list and not down; I ask am I likely to be paid by mid-November, I am told they don't know.

I am so fed up I am considering closing my current account with Lloyds and opening another one elsewhere especially as my monthly fee for having a current account with them is increasing in November.

MPBportsmouth

Like most people on this thread, I am livid at the apathetic treatment being dished out by Lloyds.

I have had broken promises time after time, with my complaint being 'escalated' to different managers who are utterly useless and it seems that after all these exchanges they can do absolutely nothing to push through my payment and all my time waiting on the phone listinging to bad music has been in vain.

I have told one particularly apologetic manager that I now find the staffs apologies offensive. There is no point saying sorry unless:

1. you mean it (they clearly don't),
2. there is some substance to it (there clearly isn't) and
3. you are prepared to remedy whatever you are sorry for (they clearly cannot).

Therefore to say sorry is utterly meaningless and shallow in the circumstances.

I have also told her that I have been misinformed on so many occasions that it can only mean one of 2 things: either the staff are incompetent in the extreme or they are lying.

She was unable to say which one it was.

I have been fobbed off with being put on this mystery 'priority list'. Having read these postings it seems to me that everyone is one this list now which again makes it wholly pointles.

If Lloyds cannot make urgent payment to those people who are clearly suffering financially (which I thankfully am not) then I am resigned to not receiving my payment in the near future. What is clear to me though is that Lloyds is giving these people hope week after week that they will get their money within a certain time frame only to dash those hopes by not making payment. This is sick in the extreme.

The only thing I can do to register my irritation is to move banks after I have received my money. It may be a case of frying pan and fire but who cares? Its the only thing I can do to hurt them (very very slightly I know but I shall do it regardless).

I can only urge others to follow suit.

bruce5755

MPBportsmouth wrote: »

Like most people on this thread, I am livid at the apathetic treatment being dished out by Lloyds.

I have had broken promises time after time, with my complaint being 'escalated' to different managers who are utterly useless and it seems that after all these exchanges they can do absolutely nothing to push through my payment and all my time waiting on the phone listinging to bad music has been in vain.

I have told one particularly apologetic manager that I now find the staffs apologies offensive. There is no point saying sorry unless:

1. you mean it (they clearly don't),
2. there is some substance to it (there clearly isn't) and
3. you are prepared to remedy whatever you are sorry for (they clearly cannot).

Therefore to say sorry is utterly meaningless and shallow in the circumstances.

I have also told her that I have been misinformed on so many occasions that it can only mean one of 2 things: either the staff are incompetent in the extreme or they are lying.

She was unable to say which one it was.

I have been fobbed off with being put on this mystery 'priority list'. Having read these postings it seems to me that everyone is one this list now which again makes it wholly pointles.

If Lloyds cannot make urgent payment to those people who are clearly suffering financially (which I thankfully am not) then I am resigned to not receiving my payment in the near future. What is clear to me though is that Lloyds is giving these people hope week after week that they will get their money within a certain time frame only to dash those hopes by not making payment. This is sick in the extreme.

The only thing I can do to register my irritation is to move banks after I have received my money. It may be a case of frying pan and fire but who cares? Its the only thing I can do to hurt them (very very slightly I know but I shall do it regardless).

I can only urge others to follow suit.

"DITTO" You've got it in a nutshell!!!

Esoog

Well, my girlfriend has been told by lloyds just now there is no priority list, it's all done in date order and they are printing 3000 cheques a day. They're roughly a month behind and you should get the money 6-12 weeks (working) after your calculation letter. He said they are doing beginning of August/mid August calc letters

yeah right.

Ipswich1984

Esoog wrote: »

Well, my girlfriend has been told by lloyds just now there is no priority list, it's all done in date order and they are printing 3000 cheques a day. They're roughly a month behind and you should get the money 6-12 weeks (working) after your calculation letter. He said they are doing beginning of August/mid August calc letters

yeah right.

Yeah right is probably the right response. I got my calculation letters at the end of September and received 4 of my 5 payments last Monday.

I phoned and asked about the 5th payment and they told me that it showed on the system that no payments have been made to me yet! That's quite worrying in itself.

Sent 3 emails in last 10 days about this and my SAR request and so far have had no response. Think my next email will be to watchdog and my MP.