LloydsTSB PPI Payment

bruce5755

kerri_dfw wrote: »

Hi Bruce, Can you tell me what the FSA email address is please? I think I've emailed them before but was ignored, so might be worth trying again.

Sorry Kerri, I've not contacted the FSA. But I did contact FOS, phone No:0300 123 9 123, or 020 7964 1000, e-mail: complaint.info@financial-ombudsman.org.uk

Just found out: They are one and the same DOH!!!!!!

kerri_dfw

Thanks Bruce, just emailed them along with emailing andrea again telling her that not only has she lied to me, but also to my local MP. I'll be firing another email off to him shortly to find out if she gave him a date for payment.

Stutalk11

Bruce, I tried that address about ten days ago and just got an automated reply....

Stutalk11

First call to the ombudsman.... Who can't explain why my emails have not been responded to....

Apparently they have no power to force Lloyds to make a payment, at first they were reluctant to accept another complaint about Lloyds since they are apparently processing about 1000 a day as it is!

They couldn't answer why there is a regulatory body for financial services if Lloyds can just continue to act the way they are either.... Anyhow, accepted my complaint and kindly informed me that Lloyds get 8 weeks to investigate...... Daily call to Lloyds can wait till after lunch today.......

bruce5755

Just to let you know that if you are considering contacting the above that it may delay your refund even more!!!!!
As far as I can make out they give the "company" 16 weeks to respond to your complaint before the Ombudsman get involved, so for some of us it may be better just to try to sit and wait it out!

Sorry I didn't post this earlier but I've only just gone thru the finer details in their letter to me!:o

cwade1981

Due to when I first made a complaint about my PPI (October 2010), I went through the FOS!

I have tried everything from phoning once a day, to weekly and now I have given up on that of a cost of about £5 to phoning once a month! Still nothing new to report everytime I phone and it only makes me feel even more despondent!!!!!!

FOS have sent 4 chasers and have assured me that 2 is normally sufficient ( ha ha this is Lloyds not anyone else), they have had a senior manager email and still the don't respond. What hope do we have as regular customers? NONE.

I have sent firm but fair emails, I have sent angry emails, I have sent emails in frustration but I don't even get a automated response. I have now given that up as it yields nothing too. I am now going to have to learn PATIENCE, 13 months since starting the complaint, nearlly 6 months since uphold letter, 12 weeks since offer letter! :mad::mad::mad::mad::mad::mad:

Disgustified

kerri_dfw wrote: »

Hi Bruce, Can you tell me what the FSA email address is please? I think I've emailed them before but was ignored, so might be worth trying again.

The address for FSA is [EMAIL="Consumer.Queries@fsa.gov.uk"]Consumer.Queries@fsa.gov.uk[/EMAIL]

They take a while to respond, but the email they sent me back was very informative and although they said they can't intervene in specific complaints they do have a role to play in regulating Lloyds.

The wording they put in my response was:-

I would like to take this opportunity to explain the difference in the roles of the FSA and the Ombudsman. We are the UK's financial watchdog set up by the government to regulate financial services. We protect consumers by setting standards that FSA-regulated firms must meet and taking action if they don't. Although we cannot deal with your complaint on your behalf, we still take seriously individual complaints against the firms we regulate. For example, we require firms to categorise all the complaints they receive and to report this to the FSA regularly. We use this, along with information from other sources, including any information that the Ombudsman may share with the FSA, to build up a picture of where firms may be failing to meet our standards. As a result we then take appropriate action. Due to the nature of your concerns, I have passed a copy of your email to the department that supervises Lloyds TSB for their consideration. Please be aware that due to confidentiality restrictions placed on the FSA, I will be unable to provide you with any feedback about how we use the information. If we do take action against Lloyds TSB, we will issue a press release and publish the details on our website.

A little non-descript but I think a large amount of poor feedback about Lloyds should lead to a more thorough investigation of their complaint handling practices.

Others are right though if you refer your complaint to the FOS officially (which will involve copmpleting and signing a form so you can't do this by accident) it will then extend the time you are waiting as only at the stage where an Ombudsman (not an adjudicator) has reviewed your complaint is the decision binding on the firm; even then they would allow up to 8 weeks for the debt to be settled.

Oh and an Ombudsman's decision could take 2 years to obtain, there are only about 80 of them in the country and I am led to believe that their workload is massive. So only do it as a last resort.

You have 6 months from the date of your final response to refer to FOS, my approach would be to pursue Lloyds up until this time is approaching and only go to FOS if there is a risk of the 6 month date expiring. Remember if 6 months expires Lloyds may be able to block your referral!

jacksmac30

Good afternoon

Finally very happy to report that today we received our cheque in settlement for an old paid up loan. Which is now nesting in another account awaiting clearance.

A very Happy Christmas here in Edinburgh.

Many thanks to all the posters here, you have been very informative and I do sincerely hope that you all get paid out very quickly.

Our complaint in April and was advised in August that it was successful, letter in September to say would get another letter soon, further letter in Septmber to say amounts and interest paid up until 13/10/11, then recalculation letter saying new interest and payment date of 28/11/11. Cheque arrived Monday 21st - YIPEE!!

Stutalk11

Just did the daily call...... Part of me wished I hadn't as it clearly gave me false hope...

Mentioned that the MP and FOS should have been in touch and magically the account was immediately referred to a senior manager!! Ye gods! Such a beast may ACTUALLY exist despite having asked to speak to one on numerous occasions only to be told managers are not available!..... Apparently my mystical "recalculation letter" has not been scanned on to "the system".... But I willow receive it within 10 working days....promise!...... And my payment should follow... You guessed it! "very shortly after"!

Obviously MP's, Financial Ombudsman and the like are not making an awful lot of difference.....


Oh, and one other useful thing to know, they clearly ARE recieving emails sent to the PPI.customer.relations address as she was clearly reading one out to herself while I waited for her to review my notes!

ash88

Hi looking for some help please. I put in a PPI complaint against LLoyds TSB back in March 2011. I received my letter from them on the 27th July 2011 with my refund of premiums figure and was told I would have the money in the next 28 days. 17 weeks letter and I am still waiting for my money and never get a decent answer from LLoyds TSB as to when I will see it. The last person I spoke to last week told me I should see it before Xmas if not some time next year ( thanks that's helpful:mad::mad::mad::mad: ).
Does anyone have any ideas what I can do next or been through this as well. All help appreciated