Egg to Barclaycard transition - NEW

creditcard123

My payment date was always 22nd of Month but Barclaycard didnt take payment til 5th Dec.
My other major gripe is I cannot access my Egg statements so everything before 7th Nov I have no access to. I have phoned 3 or 4 times, the first 3 times I was told I would be able to access my previous statements but then on 4th time I was told I wouldnt but they could send me paper statements which I asked them to do but after waiting 11 days I emailed them(couldnt be bothered with language barrier on phone) I received a reply this morning saying if I agree to a £3 chg they will send me my statment:mad::mad::mad:
It's no fault of my own that I can no longer access statements, Barclaycard took that away from me when they tookover Egg.:(
As soon as I get my statments I am tearing up Barclaycard.

~Chameleon~

creditcard123 wrote: »

My other major gripe is I cannot access my Egg statements so everything before 7th Nov I have no access to. I have phoned 3 or 4 times, the first 3 times I was told I would be able to access my previous statements but then on 4th time I was told I wouldnt but they could send me paper statements which I asked them to do but after waiting 11 days I emailed them(couldnt be bothered with language barrier on phone) I received a reply this morning saying if I agree to a £3 chg they will send me my statment:mad::mad::mad:
It's no fault of my own that I can no longer access statements, Barclaycard took that away from me when they tookover Egg.:(
As soon as I get my statments I am tearing up Barclaycard.

Have you actually logged into your Barclaycard account? All the statements are there ready to print off

elle898

Hi,
I'm actually on a debt management plan and my egg balance of £750 has been transferred to barclay card.
I got a statement this morning and now I'm in £45 credit on my nee account, I phone them up and they have transferred the money into my current account and have closed my account.
Would they just wipe the £750 because of my debt management plan or do you think they have made a mistake?? Do I ring and confess or keep quiet?
Thanks!

lisyloo

I think they have made a mistake.
Keep quiet if you like, but bear in mind they can enforce the debt for 6 years.

Hop75

The direct debit on my closed Egg account was supposed to go on 5 Dec against a payment due date of 13 Dec, or so it appeared. Suffice it to say nothing has happened and a couple of calls to Barclaycard have resulted in conflicting advice, the first saying the dd wouldn't come into action until the next statement (how was I supposed to know this) and that I should make a manual payment, and the second reassuring me that the dd will be taken on the due date of 13 Dec and that no action is needed on my part. As things stand currently, although the dd is listed in my HSBC account, no amount is pending. So what do I do? Should I call Barclaycard again, should I make a payment, or should I wait until tomorrow - 12 Dec- and make a faster payment if the dd is still not showing?

sneaky

elle898 wrote: »

Hi,
I'm actually on a debt management plan and my egg balance of £750 has been transferred to barclay card.
I got a statement this morning and now I'm in £45 credit on my nee account, I phone them up and they have transferred the money into my current account and have closed my account.
Would they just wipe the £750 because of my debt management plan or do you think they have made a mistake?? Do I ring and confess or keep quiet?
Thanks!

They seem to be making plenty of errors. I had a fixed rate balance transfer with egg for 4200. I have been keeping an eye on the barclaycard statement they have not charged me any interest for the past two statements. Not sure whether they have put me on a 0% rate or if it's an error I will keep quiet for now!

pqrdef

Hop75 wrote: »

So what do I do? Should I call Barclaycard again, should I make a payment, or should I wait until tomorrow - 12 Dec- and make a faster payment if the dd is still not showing?

I wouldn't rely on anything visibly happening at the HSBC end until the morning of the 13th. If there's still no sign then, you've still got two chances - you can send a real-time FP, or you can phone and pay by debit card. In my experience either of those should get the money credited the same day.