MSE News: Orange to raise monthly mobile costs

Guys_Dad

damageandy wrote: »

or you could actually read just the last page of this topic and notice that due to an error in oranges terms and condition, material detriment now has nothing to do with getting out of the contract anymore. The stats they specifically state in the contract to allow the price increase do not exist anymore, clause is void.

Then I look forward with interest to your court case against Orange and wish you well with it. Or anyone who wants to rely on this, for that matter - if they are brave enough.

I don't intend to get into a theoretical argument with you on this point - in fact I can see what you are getting at. However, it is too flimsy an argument to fight an expensive case on.

Smoggie69

Not sure if this has been mentioned as I haven't read the full thread, but it seems to me that the 4.34% increase will make my tariff more expensive than Orange's current tariffs. Surely they shouldn't be able to increase it above that level?

thischris1991

Smoggie69 wrote: »

Not sure if this has been mentioned as I haven't read the full thread, but it seems to me that the 4.34% increase will make my tariff more expensive than Orange's current tariffs. Surely they shouldn't be able to increase it above that level?

Yes it will, if you ring them they will put you onto the new price plan of what ever the equivalent is so if your on the old dolphin 40 tariff your would be going up to £41.77 odd but the new one is £41.00 so just ring and explain.

DUTR

Guys_Dad wrote: »

Then I look forward with interest to your court case against Orange and wish you well with it. Or anyone who wants to rely on this, for that matter - if they are brave enough.

I don't intend to get into a theoretical argument with you on this point - in fact I can see what you are getting at. However, it is too flimsy an argument to fight an expensive case on.

I echo that, posted similar last Sunday and then was subjected to a bullying campaign :eek:

subaur_swift

well i am off from orange asap when my contact ends as they can give me a few small extras ie up my internet use from 750Mb to 1Gb but i lose my free 50 photos etc & my free min stay at 600 mins, so i do not really gain much if anything worth while oh well so thanks all. :mad:

J_B

I just spoke to OCS who told me that for business customers (of which I am one) the 'increase' will be credited back to your account each month :undecided

robbies_gal

so if youre a business they value you more then

are u getting that in writing?

eggsarnie

just had this reply from orange

"Thank you for your recent email outlining your concerns about our impending price increase.
We are obliged, as are all UK operators, to abide by condition 9.6 of the OfCOM/EU Framework for EU Regulation.

Condition 9.6 sets out what we must do if a change is of material detriment to a customer. We must provide 30 days notice and allow customers to terminate their contracts without paying a termination fee.

When changes are not of material detriment, we need to provide 30 days notice (as stated in our terms), but the customer doesn't have the right to terminate their contract without paying a termination fee.

We believe the 4.34% tariff charge increases are reasonable, as they are below RPI, and therefore in real terms are not a material detriment to our customers. RPI for the last 12 months, as published by the government is 5.4%, and we have increased prices by less than this. So a customer paying £15 a month, will see their monthly tariff rise by 64p to £15.64 (inc. VAT) and a customer on a £20 a month tariff will see a 86p increase to £20.86 (inc. VAT) and so on.
I hope this email has given some context as to why we have introduced the price increases and trust that this clarifies our position.
Kind regards
Lisa
Orange Online Services"


their bold not mine .


like the "in real terms" bit, christ i almost feel sorry for them now !

so it is of material detriment ?? but not in real terms ??? !!!!!! !!!

Colliwag

Had a text from orange this afternoon:

Hi from orange. We recently contacted you about a price increase on your plan. This was an error and the price of your plan will not change in February. We're sorry for any confusion.

Anyone know if this applies to everyone?? I wrote a lettwabi at Monday asking to cancel my contract so this may have been listened to and they've backd down.

Either way good news! :j

J_B

gabbyevs wrote: »

are u getting that in writing?

Doubt it.
He just said that there had been an internal e mail 'just released' and was quoting from that.
A verbal contract is good enough for me, with them.