kirstylb wrote: »
I was just about to start this thread too! Surely this cant be legal, I didnt sign up for a contract £2-4 extra every month! Surely there is some way in which they are breaking their T&C's!
Can I cancel my contract because you're increasing my monthly service charge?
No, our Pay Monthly terms and conditions allow us to increase charges by up to the RPI figure in any 12 month period. The increase in the price plan charges is less than the 5.4% rate of inflation as measured by the Retail Price Index (RPI) in October 2011.
We can increase prices at any time on giving proper notice. In this case, the increase is less than the current rate of inflation and our terms and conditions state that we can do this without giving you the right to cancel your contract without paying the disconnection fee.
You'll find the details in section 4.3 and 15.1 here
Being made available to more English counties
Incl tips to spot 'em & what to do if you're scammed
Available online and in stores