MSE News: Orange to raise monthly mobile costs

DUTR

shandoli wrote: »

Really?

Then how do you explain people being able to leave the contracts over the years from the various networks? the lawyers sure weren't doing their jobs properly back then.

Also, I have asked you twice now but you haven't given me any links to case law.

Look, if I am wrong, then I am wrong. I will suck it up but I haven't seen any court cases. Care to point me to one?

They were able to leave as they were outside the agreed clause, which states increase above RPI, if Orange for example put the rental up 10% , people could leave, but you would find most would groan but continue with the service, at the time I think it was orange or 121 as I was on a couple of mailing lists at the time, I dod not recalling you asking for a link, however google would reveal all

Here is one link in your favour, the culprit was Orange http://crave.cnet.co.uk/mobiles/orange-customers-can-leave-contract-thanks-to-september-price-hike-49303181/

shandoli

DUTR wrote: »

They were able to leave as they were outside the agreed clause, which states increase above RPI, if Orange for example put the rental up 10% , people could leave, but you would find most would groan but continue with the service, at the time I think it was orange or 121 as I was on a couple of mailing lists at the time, I dod not recalling you asking for a link, however google would reveal all

Been googling for 5 minutes straight. Cant find anything.

DUTR

shandoli wrote: »

Been googling for 5 minutes straight. Cant find anything.

http://crave.cnet.co.uk/mobiles/oran...hike-49303181/

which reads
"
If your love affair with Orange has turned into an animal-shaped ball and chain, perk up your ears: Orange customers can bail out early on their contracts when the network increases its call charges in September.
Mobile News reports that on 1 September, Orange is upping its call charges -- the minimum cost of a call outside your inclusive minutes skyrockets from 5p to 15p for the first minute. After that, the rate for subsequent minutes stays the same. Orange will also be increasing data charges to 60p a day for 25MB.

Orange's terms and conditions say you can break up with it if it varies the contract's terms, resulting in "an excessive increase in the charges".
Orange admits that its Ts & Cs "do allow customers to terminate their contract as a result of this change," but it's "confident that the majority of our customers will not be affected by this because of the nature of their talk plans and their usage."
Based on our experience, the hard part of getting out of your contract will be convincing Orange that the change will affect you. Check out our forums for a discussion about locking horns with 3 about its change to worldwide roaming charges, which has some great advice about toughing it out with 3 call-centre staff until you break their spirits."

jasonwatkins

Considering my income is about to be decimated by around 40% per week, I wouldn't actually mind if i could get out of my contract early.

It would be more cost effective for me to get an O2 PAYG sim and top up £15 quid per month to get unlimited O2 calls, since the person I call the most is also on O2.

Won't matter a huge amount if I can't as, come January, i'll only have about 6 months left anyway.

shandoli

DUTR wrote: »

http://crave.cnet.co.uk/mobiles/oran...hike-49303181/

which reads
"
If your love affair with Orange has turned into an animal-shaped ball and chain, perk up your ears: Orange customers can bail out early on their contracts when the network increases its call charges in September.
Mobile News reports that on 1 September, Orange is upping its call charges -- the minimum cost of a call outside your inclusive minutes skyrockets from 5p to 15p for the first minute. After that, the rate for subsequent minutes stays the same. Orange will also be increasing data charges to 60p a day for 25MB.

Orange's terms and conditions say you can break up with it if it varies the contract's terms, resulting in "an excessive increase in the charges".
Orange admits that its Ts & Cs "do allow customers to terminate their contract as a result of this change," but it's "confident that the majority of our customers will not be affected by this because of the nature of their talk plans and their usage."
Based on our experience, the hard part of getting out of your contract will be convincing Orange that the change will affect you. Check out our forums for a discussion about locking horns with 3 about its change to worldwide roaming charges, which has some great advice about toughing it out with 3 call-centre staff until you break their spirits."

hey DUTR, this seems to be a case where customer WERE ABLE to cancel their contracts.

I am looking for something where people WEREN'T ABLE to cancel their contracts irrespective of price hikes.

DUTR

shandoli wrote: »

hey DUTR, this seems to be a case where customer WERE ABLE to cancel their contracts.

I am looking for something where people WEREN'T ABLE to cancel their contracts irrespective of price hikes.

In effect the ones that weren't able to leave their contracts, would not be reported, as it falls within the T&Cs so hence not breaking news, as the orange and 121 mailing lists stopped sometime back, I would imagine th archives have gone too, give it chance though, one of the other posters maybe able to source you an article or reference :cool:

yermanevans

BGuys, im pretty angry about this price rise myself. but getting out of the contract does not look like a winner. Im stuck in my contract for the best part of a year. My plan is to write to Oranges customer services, telling them that if they think im ever going to use them again they are very mistaken. I am on my second Orange contract the second has been a car crash from start to now. There customer service is awful. So over the past two contrac up to today I have given them £975. if I took out another two 18 month contracts on a £30 a month contract that would be £1080. Thats. £1080 orange will not be seeing of my money, that will be going to another mobile provider. The increase in my payments according to Oranges ready reconer, over the rest of my contract I will be paying an extra £17. £17 thats wound me right up. So to my way of thinking »£17 (£1.60 x 11) is going to cost them about £1080 of buisness. Now if we all point that out, perhaps just perhaps they will treat there customers with a little less contempt.This is the way to hurt them, vote with your feet at the end of your contract. Theres not exactly a shortage of carriers out there.
Cheers

Mrs_Ryan

Oh hellfire I am NOT amused!!! I've just taken out a second contract on a BlackBerry (the phone i might add I wanted in the first place not the bloody Galaxy S2 the bloke in Carphone Warehouse was hell bent on selling me) Orange are now going to be getting over £100 a month outta me and now a bleeding price rise!!! If I had have known that I would have stuck with my original plan of buying a slightly older model on PAYG. CHEERS ORANGE!!!!!!!

shandoli

DUTR wrote: »

In effect the ones that weren't able to leave their contracts, would not be reported, as it falls within the T&Cs so hence not breaking news, as the orange and 121 mailing lists stopped sometime back, I would imagine th archives have gone too, give it chance though, one of the other posters maybe able to source you an article or reference :cool:

Ahh... It just seems that all my recollections of mid term prices hikes by networks seem to be of hundreds of people cancelling without much hassle.

borojonesy

So the clever men in suits fool the masses and they legally change the amount you pay mid contract, aren't they just so smart?

You can take action in a number of ways, next time you're in an Orange shop, spend two hours reading the fine print and see how irritated the advisors get.

Alternatively, we should coordinate a mass cancelling of Direct Debits, no money = no Orange, it would really cause them a huge problem if enough people did it. You can moan all you like, they don't care, or you can take action.