Sold some software on eBay

gazfocus

ashleypride wrote: »

You haven't done anything illegal (his mention of the police is laughable), the software has just been registered, I would assume it's against Adobe's EULA to sell registered software - so this is going to end in refund I suspect.

I have had a look around Adobe's website and there is a form to fill in to transfer ownership of the software but I'm reluctant to do this while the payment is in dispute.

gazfocus

I contacted the buyer following a chat with adobe US via their online chat and told him that I could complete a license transfer form but would not be comfortable doing so while the payment is in dispute. He responded by saying

I have called adobe to check the registration of your serial number and to upgrade to CS5.5 and they told me that the current serial number is registered in your name and company. I have also tried to add your serial number to our adobe ID but I couldnt and a message appeared to say that the serial number is registered in another name. It is 100% registered in your name and there is no doubt about that. If this will take more than what initially being advertised for and agreed, we are also not interested to get it anymore. you could have completed the transfer licence agreement when you put the software for sale. We wont be able to close the case until the license transfered to us. If that doesnt happen very soon, we will escalate the case. Can you send us the completed form now so we can complete as well if you are still interested to go ahead with this transaction. Otherwise, we will request full refund. Confirm...

Auntie-Dolly

I'd tell him to return it for a full refund.

gazfocus

But why should I offer to refund him just because it's registered? That's what I don't understand.

I have offered to assist with the transfer of the registration if he closes the dispute but he's not willing to do that.

J_J_Carter

I still think the buyer is trying to work an angle, but he may just be TSFE.

As it's used s/w, you've agreed to the Adobe EULA. Unless it's prohibited (i.e. a cheapy academic edition), you can transfer ownership if you supply original disk, COA etc.

If Adobe have a form you need to fill out, the buyer seems to be offering that option to close the case.

Maybe the OP should contact Ebay to see why the auction was caught up in their VeRO system.

Llyllyll

You’ve got a right one there.

People, including me, are suspecting a scam because the buyer’s emails read like those automated translation programs used for scam emails. His grasp of english appears to be very poor.

That said he appears to actually have paid you and the money is on hold with Paypal. I would complete a license transfer form and email him a full description of what you are doing via Ebay so there is a record of everything you are doing.

Don’t rise to, or be worried by, his threats or intimidation. He’s full of it.

Oh, and make sure you block him from bidding on any of your future auctions.

Care to name the business? I’d really like to see the ‘letters after him name”.

bris

gazfocus wrote: »

But why should I offer to refund him just because it's registered? That's what I don't understand.

I have offered to assist with the transfer of the registration if he closes the dispute but he's not willing to do that.

Because the software is about as much use to him as a chocolate tea pot, he paid £310 for a piece of software he can not use and that you had no right selling without the transfer. You can't just expect him to be happy to pay that kind of money for a copy of your software, any software can be downloaded, it's the licence that makes it legit.
Also remember if he closes the dispute and the licence isn't transferred then he can't open another one, he is right to want the transfer first.

gazfocus

bris wrote: »

Because the software is about as much use to him as a chocolate tea pot, he paid £310 for a piece of software he can not use and that you had no right selling without the transfer. You can't just expect him to be happy to pay that kind of money for a copy of your software, any software can be downloaded, it's the licence that makes it legit.
Also remember if he closes the dispute and the licence isn't transferred then he can't open another one, he is right to want the transfer first.

I'm sorry, I don't agree. The software is of use to him because he has the serial number, the serial number has been deactivated from the PC it was installed on. The only thing he cannot do is register the software in his name, which I;m sorry but is to be expected of used software (especially considering the software would've cost £1100 new).

What fallback to I have if I transfer the license before he closes the dispute? Say he doesn't close the dispute and ebay/paypal decide in the buyers favour, the license will be in the buyers name and he will have the money as well.

That's the only thing I'm worried about, him getting the license transfer, then still not ending the dispute.

techspec

Again, another strange email from the buyer.

"we are also not interested to get it anymore" - surely that means he no-longer wants the software?

"Can you send us the completed form now so we can complete" - now he does want it.

Got a feeling the transfer will still be followed by the claim continuing for a refund.

gazfocus

techspec wrote: »

Again, another strange email from the buyer.

"we are also not interested to get it anymore" - surely that means he no-longer wants the software?

"Can you send us the completed form now so we can complete" - now he does want it.

Got a feeling the transfer will still be followed by the claim continuing for a refund.

That's what I'm worried about.

The fact that he won the item at about 10pm one night then opened the claim the following day saying he hadn't received it, started throwing round demands of it being posted that day by special delivery (he said if it was, he would close the dispute, which turned out to be a lie), etc....I have done everything he has asked of me and he has no reason to not trust me, however, he has gone back on promises so I have no reason to trust him.