Delivery rights: Argos

GRIFFINSM

I was thinking about tearing open the bag but as it cost me money im not sure if they would charge me for another one?

unholyangel

GRIFFINSM wrote: »

I was thinking about tearing open the bag but as it cost me money im not sure if they would charge me for another one?

If you're unsure, call them and ask. But I can't see that it will - given that they're the ones who missed the delivery and you shouldn't be in a worse off position due to a breach on their part.

If its not possible to slice it open with scissors/knife and then repackage with tape, ask them to send another one out FOC (if they wont pick up without it) and if they're unwilling, remind them of the above - that you should not be in a worse off position due to their breach.

Don't be afraid to be firm with companies - not demanding, but firm - and polite obviously.

GRIFFINSM

My mattress has arrived. It has a black mark in it and the zip removable cover is broken. They have offered me 10% refund. They have said i could have still slept on my old mattrress which was in the re ycling bag.
Is this acceptable? Having missed two delivery dates? Emails and phone calls? 9 day delay?

neilmcl

No it's not acceptable, so why not cancel and go elsewhere.

mije1983

GRIFFINSM wrote: »

My mattress has arrived. It has a black mark in it and the zip removable cover is broken. They have offered me 10% refund. They have said i could have still slept on my old mattrress which was in the re ycling bag.
Is this acceptable? Having missed two delivery dates? Emails and phone calls? 9 day delay?

This for me:

neilmcl wrote: »

No it's not acceptable, so why not cancel and go elsewhere.

But only you can decide if it's worth having 10% back, or completely cancel and go elsewhere.

Thomas_Gambicchia

I bought a gaming console from Argos through eBay and when the product came, it was broken, I have been in contact with Argos and I feel like compensation is in need. How much money should I ask for compensation?

LilElvis

Thomas_Gambicchia wrote: »

I bought a gaming console from Argos through eBay and when the product came, it was broken, I have been in contact with Argos and I feel like compensation is in need. How much money should I ask for compensation?

You can ask for whatever you want but the simple answer is that you will get what you are entitled to, namely a refund.

theonlywayisup

As has been said, you are entitled to a refund. What would you think you need compensation for?

Trustybluedog

Hi there, I'm after some advice really. I bought a Google Chromecast stick from Argos but when the delivery arrived (which I signed for in good faith) the bag was empty. Argos are investigating but I wondered if this has happened to anyone else buying small items from Argos?