Delivery rights: Argos

chaz1992

What a !!!! Take. bought a bed in Jan 2014 and part of it was faulty so rang up and they were brilliant sent me a new bed out in a couple off days though not a problem but then after putting the bed up my little brother went to go to sleep on it with me and the bed bent in half causing us bad backs. rang them up and explained they said we will exchange your bed and waver £80 of an upgrade which i was more then happy to do but they could only deliver it in a week. the lady tried to get it earlier but couldn't so i agreed. the day of delivery and i ring them for them to tell me its not coming and they do not no how long i will have to wait for it to be delivered. there customer service manners are great but how they deal with an issue or anything else it rubbish. after an hour i was told it will take another week before it can be delivered and that is all i could do.

gaznets

my wife and i brought a new mattress from argos early february, because we needed it quite quick we paid for it in store and it came rolled (was abit sceptical but was advised by argos it would be fine), got it home unrolled it springs popped into place making it rigid and all was good. 1 month later and all the springs are poking through and causing alot of sleepless painful nights.
contacted argos customer service who said because it was brought in store they could do nothing about it, i replied back quite unhappy as expected to then be told that if i returned the mattress to the shop they would inspect it, i explained that it was brought rolled and that once the springs popped it became rigid and that a large double mattress is not the easiest thing to walk into a store with. i asked if it could be collected or if somone would come out to inspect it, which i was told because i brought it in store it would have to taken in store but if it was brought online they would have sent out a new one right away.
i asked why it could not be collected and was told that Argos Direct and Argos Stores where run seperatly and it was not possible (aren't they the same company), as far as im aware you can pay for goods instore then get them delivered thus combining both parties, why cant it work the other way round. 5 more generic emails later saying to return it to the store and my fuse is getting smaller by the minute.
Does any one know of anything that may help?? its not like im returning a kettle here its a big double mattress.
Cheers
Gaz

Pinkypants

Whilst I understand that it's a pain and very poor customer service from Argos.

Legally they are correct, you bought the product in store and took it away. Therefore you should return it to store for inspect or replacement etc...

Is this the one? http://www.argos.co.uk/static/Product/partNumber/6342188.htm

If so I'm not surprised you can feel the springs.

Could you put a thick mattress topper on it?

pr1v8cy1

I have had enormous problems with a sofa bed that I ordered from Argos over the Easter weekend, ready for moving into my new home. I ordered in advance as it stated "up to 28 days for delivery". It is an online only item and their web page for the item states "where you want it, when you want it" and also shows the standard Argos delivery info (ie time slots Mon-Sat) under "Delivery Information". On the order confirmation it stated "we will contact you to arrange delivery". When I was contacted about the other items in my order they then told me that the sofa bed was not delivered by then, but came direct from the supplier and that they would contact me directly to arrange delivery. I then received a text message at 6pm one evening telling me that it would be delivered between 9-5 the following day. No contact info was on the text, and clearly I was unable to just not turn in at work the following day, plus my house purchase had not yet completed and therefore they would be delivering it to a house I didnt yet own. I phoned Argos but they said that there was nothing they could do as it was coming from the supplier. So I had a very anxious night. The next morning I managed to get in touch with "the supplier" (really part of Argos) who said they would organise delivery for the date I had originally wanted. Yet I still received a phone call from the delivery driver later that day saying he would be there in 20mins. Fortunately he was very understanding when I explained and he did not attempt delivery. I phoned them again, and they assured me that it would be delivered on the agreed date but I then received a further two phone calls from the delivery driver before it was eventually delivered on the right date. I have tried complaining to Argos but they are not interested. They didnt even reply to my initial email! After a lot of chasing they eventually agreed to give me £40 of vouchers as a goodwill gesture for all the hassle, however, on attempting to assemble the item it turned out to have the wrong parts, so after contacting the supplier and eventually bring told that they cannot give me the right parts I asked for a discount. Argos are now saying that the £40 vouchers are my discount. Even though they were agreed 3 days before I had the conversation with the supplier. I emailed a letter of complaint on Friday but they have not even acknowledged it. I then told the supplier that I would just have a refund, but I then found out that they will only pick up the item whilst I am at work. Having just had 3wks hols for moving house I cannot take any more time off and so I cant get my item picked up and therefore cannot get a refund. I told them that I wasnt available for the pick up, but they have still attempted to pick it up for the past 2 days - absolutely useless. Oh and the vouchers (be it goodwill or discount) havent even been sent to me!

Mariette

So I moved into my new flat and order multiple items from Argos.
The items were to come into deliveries. The first order was due on Monday and I took a couple of hours off work to be there when the order arrives between 12 and 8pm. The order never arrived and I didn't get a call what so ever. So around 7:45pm I called argos customer service line and was put on hold then got hung up on. The delivery came the next day and lucky enough for me my neighbour was in. Today again, got texts yesterday that my order will be betwee 7am and 10am. Stayed in and still in with all my activities not done. My order is not here. Spoke to someone on the phone wanting to make a complain, she put me on hold for 20 minutes then hung up again. Now I have another delivery due on Tuesday 1st of July, I have to expect it to arrive by Friday really and I will certainly will not waste my time on the phone.
I will certainly make a formal complain and claim for some compensation.
I am just DISGUSTED.

pr1v8cy1

My advice would be to contact the Home Retail Groups head office, and not bother with Argos. I sent a written complaint to Argos over a month ago, never received any acknowledgement or response. I only got somewhere by contacting the head office. Good luck !

anmarj

Must admit my delivery of a bookcase went great, only issue when ordering that confusion arose regarding billing address and delivery address, went in Argos store they phoned customer services cause they did not reply to email, got it sorted, still delivered same day, got phone call from driver and in effect only 9 mins late on estimated time :-) (and no I don't work for them!)

halfmanx

below is a order placed for a new fridge freezer.As my old one is about to comit suicide by the sounds it is making.
Argos completely made a mess over.plus the scheme where retailors have to take your old aplience on delivery of your new one.to be recylced.free of charge.they did not ring me about my delivery.that i contacted them last week about.they rang me due to my concern over them breaking eu law.they were not bothered about me getting my fridge freezer.when i should of.
beware anyone buying from argos.stay tuned for the updates.
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Keith Corkill



Keith Corkill
6 mins · Leicester ·
Thank you for your email regarding your Fridge Freezer.
I am sorry to read that your order did not process for delivery on the Friday 12th July 2014. I can confirm we do have delivery dates available however the earliest date we can have your order delivered is Monday 28th July 2014. If this date meets with your approval please can you contact us on 0345 6402020 and my colleague will be delighted to assist you.
Too address the comments you have noted in your recent email se...


Keith Corkill id just like to thank you for messing my delivery up.the poor service is a
joke.and i will be making sure its well advetised on the apropiate sites on
the net.,to warn other customers of your conduct.

as for the free take back service.i will be passing on my findings to the eu
itself.as ive printed of the correct ruling and the updated amendments.that
clearly your advisors are as innept as your service.
you have not provided an alternative free take back service as you will not
do it yourselfs.you are only obiding by small items take back not bulky
electrical items.regulation 44 you are clearly breaking.and im sure
regulation 45 you to are breaking.DTS for customers is not being observed
or provided.as dircted by the eu ruling.you do not desplay all your schemes
to customers nor provide written ones to.article 2 of directive as not been
done in this case.

reporting a infringement of the waste electrical regulations 2006.is my next
course of action.
the vca is a department that investigates such matters........the stores i
observed of yours not only in leicester but other towns i visted.i have
recorded the infringemts.by means of my mobile phone.and this will also be
passed onto the vlc.with copys of emails and phone conversations.
ireland ,and scotland and the isle of man have different rules.but the uk as
the rules i researched.
so i guess you will have to learn by your mistakes.and your lack of real
customer service.and im sure the feedback and the bad publicity.will show on
the lead up to christmas.when the public see.what argos is realy like.
also my findings from your distribution warehouse.from an inside source.will
also be put forward to the relivant authorities.
i will no longer be buying anything from yourselfs.i shall give my custom to
retailors who look after there customers.

halfmanx

below is a order placed for a new fridge freezer.As my old one is about to comit suicide by the sounds it is making.
Argos completely made a mess over.plus the scheme where retailors have to take your old aplience on delivery of your new one.to be recylced.free of charge.they did not ring me about my delivery.that i contacted them last week about.they rang me due to my concern over them breaking eu law.they were not bothered about me getting my fridge freezer.when i should of.
beware anyone buying from argos.stay tuned for the updates.
LikeLike · · Share
Keith Corkill



Keith Corkill
6 mins · Leicester ·
Thank you for your email regarding your Fridge Freezer.
I am sorry to read that your order did not process for delivery on the Friday 12th July 2014. I can confirm we do have delivery dates available however the earliest date we can have your order delivered is Monday 28th July 2014. If this date meets with your approval please can you contact us on 0345 6402020 and my colleague will be delighted to assist you.
Too address the comments you have noted in your recent email se...


Keith Corkill id just like to thank you for messing my delivery up.the poor service is a
joke.and i will be making sure its well advetised on the apropiate sites on
the net.,to warn other customers of your conduct.

as for the free take back service.i will be passing on my findings to the eu
itself.as ive printed of the correct ruling and the updated amendments.that
clearly your advisors are as innept as your service.
you have not provided an alternative free take back service as you will not
do it yourselfs.you are only obiding by small items take back not bulky
electrical items.regulation 44 you are clearly breaking.and im sure
regulation 45 you to are breaking.DTS for customers is not being observed
or provided.as dircted by the eu ruling.you do not desplay all your schemes
to customers nor provide written ones to.article 2 of directive as not been
done in this case.

reporting a infringement of the waste electrical regulations 2006.is my next
course of action.
the vca is a department that investigates such matters........the stores i
observed of yours not only in leicester but other towns i visted.i have
recorded the infringemts.by means of my mobile phone.and this will also be
passed onto the vlc.with copys of emails and phone conversations.
ireland ,and scotland and the isle of man have different rules.but the uk as
the rules i researched.
so i guess you will have to learn by your mistakes.and your lack of real
customer service.and im sure the feedback and the bad publicity.will show on
the lead up to christmas.when the public see.what argos is realy like.
i will no longer be buying anything from yourselfs.i shall give my custom to
retailors who look after there customers.

mije1983

If Argos are a member of the DTS (for which they will pay a fee) they don't have to offer free take back under the WEEE regulations. You might want to see if you can find out if they are or not. If they are, that part of your argument becomes pointless.

Retailers, known as distributors in the waste electrical and electronic equipment (WEEE) regulations, of household electrical or electronic equipment (EEE) have to ensure that WEEE from private households can be returned free of charge for recycling. Distributors have two options in order to comply with their legal obligations:

• offer free in store take back

or

• join the Distributor Take Back Scheme (DTS)

http://dts.valpak.co.uk/DTS/FAQs


Hope you get your fridge/freezer sorted though.