tiresome paypal postage

soolin

Track and trace for me shows:

Sorry...

The page that you have requested cannot be found. We apologise for any inconvenience this may have caused you. Please use the search utility on RoyalMail site to find the page that you are looking for.
You can access customer services here for further assistance.
Royal Mail | Post Office | Parcelforce Worldwide

theonlywayisup

soolin wrote: »

Track and trace for me shows:

Sorry...

The page that you have requested cannot be found. We apologise for any inconvenience this may have caused you. Please use the search utility on RoyalMail site to find the page that you are looking for.
You can access customer services here for further assistance.
Royal Mail | Post Office | Parcelforce Worldwide

I am still ok here, but would it be because I use a bookmarked link? I can get into it via the small business link too....

We have a record of item xxxxxGB as being delivered from Blackburn DO on 2011-11-11

Emanresu

theonlywayisup wrote: »

I am still ok here, but would it be because I use a bookmarked link? I can get into it via the small business link too....

I can still get T&T Here: .royalmail.com/track-trace?gear=authentication
(insert the www - can't post links yet!)

Emanresu

Royal Mail have not issued a public explanation, but they have posted on Twitter...


Further, the latest I can find is a paragraph from 'The Register' - (See Below)

Parts of the website for the Royal Mail still aren't operational today, after the site reportedly went down over the weekend.
Using the website at the time of publication was very slow going, and Reg readers said that the Smartstamp service for printing postage was offline.
The website wasn't carrying any message for potentially peeved customers, but the Royal Mail's Twitter feed said:

We're working hard to resolve the technical issues we have with parts of the website at the moment. We'll update twitter with any new info.

The first mention of the problems on the feed is around three hours ago, however some readers said they had been experiencing website issues for the last 24 hours. (The Twitter profile is not updated over the weekend.)
The outage on Sunday and today's problems have apparently come after the website attempted to upgrade.
The Royal Mail had not responded to requests for comment at the time of publication.

blue_monkey_2

Thanks, have just tried, still not working for me either. Will give it til this afternoon and then going to brave the Post Office too. I can imagine they are going to be super busy today now. Marvelous!!

Emanresu

Anyone wishing to price a parcel can use seajays postage calculator

You'll have to goggle it, as I'm still not grown up enough for links yet!

Good Luck

katchambers

Still not working and I am now behind, with 25 packages to send out - this is going to affect my feedback, how annoying!! I didn't have a car to get to the post office yesterday so I had no choice but to leave them :mad:

My local post office is horrible, it is one tiny counter and the women who run it are really rude, never say a single word, not even a thank you so I really begrudge giving them my money, not to mention all my money is locked into my paypal account :mad:

How can they allow such a vital system to be down for so long, its maddening!

QuackQuack_2

On the plus side, if you do have to make the trip to a Post Office to pay, you will - at least - be able to send stuff *second class recorded* - just one of a number of services not provided by Paypal.

My local CityLink have picked up three parcels from me that would have gone with Parcel Force. Initially they wanted more money than PM but when I promised to switch all of my larger parcels to them they price matched at £13.50 each. Can't say farer than that!

Naturally it's really irritating that Paypal and Royal Mail can't get their act together - this is the 21st Century for Christ sake. But more abhorant, in my view, is the lack of communication from Paypal & Royal Mail. Yes, we know it's very embarrassing for them both - especially at this time of year - but people are more tolerant when they are kept informed.

blue_monkey_2

Finally received an update addressed to 'SmartStamp Customer'

Dear Customer,
As you may be aware, we are still experiencing technical difficulties with our SmartStamp® product on our website and the service is not currently available.
We are really sorry for the problems you may be encountering and the inconvenience this may be causing. We are still working to fix the issues with SmartStamp® and our website as quickly as we can.
We will send out a further email to let you know as soon as SmartStamp® becomes available again.
Again, we would like to apologise for the inconvenience this is causing our customers. Until SmartStamp® becomes available, customers with urgent mailings can take their mail to their nearest Post Office branch which can be found at: www.postoffice.co.uk/branch-finder.
Regards,

The SmartStamp® Customer Service Team
Royal Mail
http://www.royalmail.com

Kitty82

Ive called Paypal today, they said its a Royal Mail server issue they were anticipating this being down at the weekend (due to maintenance) they said hopefull it should be back on this evening

...i wont hold my breath